Can't send or receive mail using mail

I am posting for a new Mac user. We don't know all the terms so please be patient. She can get to webmail at sbc..... and use but can't use Mail to send or recieve. Help!
ibook running Tiger 10.4.4
dialup connection with sbcglobal.....
can use SBC webmail
have checked pop and smtp connections with sbc
Sbc says they can't help don't have mac mail instructions
Can anyone help? Is there something we are missing?
What good are they if they can't help?
rosieag

Authentication my ISP set to None in Mail---and
tutorial has no such thing authentication for her in
server settings? Also, under advanced
authentication mine is Password and the tutorial has
........(for password) I assume. We entered her
password.
We know the ports are important. Hers are set to 25
and 25. SSL is not checked
Help me keep straight on your setting versus hers. For the sbcglobal, in Advanced the Port should be 110 -- this is for the Incoming POP3 server.
In the Server Settings for the Outgoing server, the Port should be 25, and the Authentication set to Password, and the Username entry should be the full email address (this is different for some ISP, but SBC instructs to use the full email address), and of course the Password. In both place where Username is required, it should be the entire email address for her sbcglobal.
Have I missed anything? Do you still have your setup working AOK?
Ernie
BTW, I am a 61 year old, grandfather, but perhaps a little geekier than some!

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