Can't separate Headphone and speaker audio

Hi, Just bought a new Acer E15 (E5-571G). It works great, but in my daily life, I have to use headphones a lot (I don't use laptop speakers at all).But no matter how hard I try, sound is coming both from speakers and the headphones. I have the latest Realtek HD audio drivers. Realtek recognizes when a device is plugged in the audio jack, but still, under 'playback' devices, there is only one option - Speakers.  Running Windows 10, Build 10162. The headphones work great on another laptop with the same build. This is my last resort, Please help! I don't want to void the warranty, by manually opening and disabling the laptop speakers.

i would try to install the latest Realtek 2.79 from Realtek website:http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false tick "i accept...." then choose 32 or 64 bit driver, uninstall your Realtek drivers then install the new one.  

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    Mono: Playback 64 [100%] [0.00dB] [on]
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    Front Right: Playback 64 [100%] [0.00dB] [off]
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    Front Right: Playback 64 [100%] [0.00dB] [off]
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    Front Right: Playback 255 [100%] [0.00dB]
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    Limits: Playback 0 - 31
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    Front Right: Playback 31 [100%] [12.00dB] [on]
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    Capture channels: Front Left - Front Right
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    Front Right: 0 [0%] [0.00dB]
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    Limits: Playback 0 - 31
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    Front Right: Playback 0 [0%] [-34.50dB] [on]
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    Capture channels: Front Left - Front Right
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    Front Right: Capture 31 [100%] [33.00dB] [on]
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    Front Right: Playback 31 [100%] [12.00dB] [off]
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    Capture channels: Front Left - Front Right
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    Front Right: 2 [67%] [20.00dB]
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    Period size range from 1024 to 1024
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    1 - Front Right
    Time per period = 5.651882
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    Time per period = 5.973485
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    /etc/modprobe.d/modprobe.conf
    blacklist snd_intel8x0m
    Last edited by XuYimin (2014-01-16 12:18:02)

    straykat wrote:
    XuYimin, can you please give more info on what you mean by "update (alsa)"? There is no "alsa" package in Arch as alsa & it's modules are part of the (linux) kernel.
    As you have already gone into alsamixer to ensure the appropriate channels are unmuted & set at the desired level, have you also gone into your KDE systems settings -> Multimedia -> Audio and Video Settings & rechecked your settings?
    sorry,it's really misleading in my words.what i want to say is 'no sound after update, and the sound system is alsa.'
    i'm sure the approiate channels are unmuted. in the Video Setting, I tested all sound cards in the list, But i can't hear sound.

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