Can't set up blueyonder email

Hi
I am trying to set up my "@blueyonder.co.uk" email in "mail".Keeps saying can't send password securely to server.It doesn't seem to be able to connect to "pop.blueyonder.co.uk". Have tried talking to virgin media-couldn't do anymore than I had(followed their instructions on website).
Tried various passwords and made sure was set to "pop"
Any inspiration??

All the above is completely contradicted by what Virgin are detailing as the set up for Blueyonder.co.uk on Apple Mail Mac OSX on their web site!!?? They say use your email address for user name, turn SSL on, etc. Click link below (might only work once logged into Virgin):
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEWARTICLE&CURRENT_CMD=VIEW_ARTICLE&allArticleIds=&basicOrAdvanced=advanced&SIDE_LI NK_TOPIC_ID=-1&SIDE_LINK_SUB_TOPIC_ID=-1&SIDE_LINK_TOPIC_INDEX=&SIDE_LINK_SUB_TO PIC_INDEX=&userInput=&isSortingReq=0&sortOrder=&sortOn=&nextPageNo=&currPageNo=1 &totalPages=0&USEFUL_ITEMS_FRAME_TITLE=&EXPANDED_TOPIC_TREE_NODES=&VM_CUSTOMER_T YPE=Cable&RELATED_ARTICLE_NAME=Howdo+I+set+up+Apple+Mail+on+Mac+OSX%3F&RELATED_ARTICLE_CLICK=1&ARTICLE_ID=37934&USERTYPE=0&CONFIGURATION=1002&PART ITION_ID=1&TIMEZONEOFFSET=
This shows a detailed preference panel-by-preference panel on what the settings should be.... BUT, I was using the alpha numeric user name before and had some problems, and when I checked the Virgin site I realised the port and other settings were shown (in previous years they just didn't give you that level of detail!). So after reconfiguring, my email came back to life... BUT... I'm now suffering a problem where I sometimes do not receive some emails from people, i.e. some get through, some don't.... nightmare!!!
Trying to get it all sorted, but advice shown here in Feb that seems to work for you people is completely contradicted on Virgin's web site 2nd May 2010.

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Can't set up blueyonder email

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