Can't set up email on 9300

I'm having terrible problems setting up my business email (not an online email) on a new 9300 from Vodafone. I am entering the same settings that I use to set up email on my iPad and laptop, ie username, server, password etc. but I am being constantly told that the details are incorrect. I have set up a personal email ok. Any idea as to how this can be set up as I am close to returning the phone? The main reason I bought it was to receive email fast. I should also point out that I've been on to Vodafone approx 10 times and tech support 3 times and still no luck. They assure me the problem is not at their end.

hayandbaz wrote:
Hi yes have got the blackberry add on and still doesn't work!
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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