Can't Set Up Mobile Email: "Server Not Found"

Greetings,
I'm trying to set up a mobile email account on with a flip top Verizon phone for a customer. When I enter in our IMAP server details, I repeatedly get the message, "Server Not Found Check Your Details" or something like that.
This mail server is entirely legitimate and all of our DNS information is correct.
Can someone from Verizon please chime in on this and offer some advice?
Thanks.

Hi spiritres,
If you've followed the details above then you've taken the steps the phone needs for service to run properly. Can you see if other data services work ok on the phone? Can you send/receive picture messages? Can you browse the mobile web? If these aren't working then it's the data connection itself causing the trouble. If they work then I encourage you to check with your email provider and have them confirm the settings being used on Mobile Email. Some email providers change their server details for mobile devices.
Thanks,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Can't Set Up Mobile Email: "Server Not Found"

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