Can't set up new email sub-account

Question

I would like to be able to set up a new email sub-account.  I've logged into my top level BT Yahoo email account OK and selected Account Info under the gear wheel, and get a verify password dialogue (all as advised on the relevant help page).  I enter the correct password and then get a CAPTCHA dialogue consisting of moving text waving up and down behind other moving random text (NOT mentioned in the help pages!).  I enter the appropriate text and press 'Continue'...and nothing happens.  It should go through to dialogues allowing me to manage my sub-accounts, but it doesn't.
Am I doing something wrong?  I have tried clearing the browser cache and repeated the process about four times with always the same result.
Any help much appreciated.  The Indian call centre were not able to help.
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Answer 1

The BT account holder should have access to MYBT (or whatever you want to call it) by means of a username and password, not an email address. Once in the account, all forms of administration can then be carried out including setting an email address for correspondence, access to BTFON etc. Further email addresses could also be set up for users under the account management.
Ahhhhhhhhhh Licquorice, that is how us poor minions without a raft of letters behind our names would do it, I think simple logic is the word.
However, as in many walks of life today there are those with supposed qualifications and exerience who, in developing systems etc, appear to want to stamp a bit of their selves in whatever they do, by showing how they can deal with and produce complex systems......................................... when a simple one would suffice.
A simple analogy.
Remember the Americans spending millions of dollars and wasting thousnds of man hours developing a biro that would write in zero gravity......................... the Russians decided a pencil was best.