Can't Set Up personal bbm or recieve pictures!

I've had my phone since october and I Can't receive picture messages OR set up personal bbm. When I go to setup wizard-email setup it says select an email setup option: I want to use a work user with blackberry eneterprise user! That's ALL it says. I've tried hosting a rout table about 50 times and it don't work and I've been to the orange shop and they don't know what's wrong so HELP!!!
Blackberry 8520 curve
Orange
England

Do you have a BLACKBERRY data plan rather than a standard data plan from orange? 

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