Can't set up personal email account

My setup wizard doesn't not have a personal email set up option. I do not have the seperate email icon. I've spoken to Rogers support and they say my IMEI number is locked with another carrier. I don't know who the carrier is because this is a used unlocked BB. Also tried to resend service books a couple of times but that didn't seem to work. Anyone can help? Thanks

Hiya!
Those sound like 2 separate issues really. if its unlocked... its not locked to a carrier
But the reason why you would not have a personal email option is because your device isnt registered on the BIS network. Do you know if you have a Blackberry data plan with Rogers?
If you are 100% sure you do. go here
http://rogers.blackberry.com
and login/register
try and setup your personal email there. if you cannot. you dont have the plan on your account
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Mail and Outlook are two different applications, so you can maintain the same account in both, incl sending and receiving.
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Can't create a personal email account on my Blackberry Curve 8520.

I cannot create an personal email account on my Blackberry Curve 8520. I’ve already followed some of the instructions from this forum and on the main website of Blackberry but still can’t create an email account for my phone.
These are the steps I’m doing when I’m trying to create and email.
From the home screen, go to Setup.
Click Setup Wizard.
Click Email Setup.
But when I’m in the email setup, the only option I have is the “I want to use a work email account with a Blackberry Enterprise Server.
I don’t have the option of “I want to create or add an email address”.
Now, how can I create a personal email account on my phone?
I hope somebody can help me in my problem.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Good luck!
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Can´t set up private email account on BlackBerry Curve 8520

Hi,
I have BBerry Curve 8520 and when tried to set up the email accounts (I don't have enterprise account), the only option I have is the Enterprise.
I have followed the steps on
http://docs.blackberry.com/en/smartphone_users/deliverables/14928/Set_up_an_email_address_611669_11....
but on element 2) the only option that I have is
I want to use a work email account with a BlackBerry Enterprise Server
BlackBerry 8520
v5.0.0.1036 (Bundle 1682) Platform 5.2.0.104
Any suggestion or have any one seen this before?
Thanks in advanced.
Solved!
Go to Solution.

Hello!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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[solved] Can't set up an email account

Hello, I'm relatively new to the BlackBerry world, but so far it's been a great experience and I'm definitely thinking of staying with the BlackBerry brand. However, today I'm trying to add an email account to my 8520, but in Email setup there's only one option - to use Enterprise Server. I don't want to use that just yet. Can I simply add an email account, without BES?
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Should be listed in email settings. did you go through the setup wizard?
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Thanks,
Bifocals
argh, so frustrating any ideas?
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busdriverw wrote:
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Can't set up personal email account

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