Can't set-up scan to email wizard

I have an HP Officejet Pro 8500A910 and trying to set-up the scan to email wizard. The error message I get is
"Cannot connect the server. Go back and correct server name and address". I don't know where and what
the server name and address is and should be. Can you help?

Hi mulan200032,
Welcome to the HP Support Forums. I see that you have received a connection error message when trying to enable the scan to email feature of your Officejet 8500A A910 printer.
I am presuming that you have connected the printer to your wireless network. There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
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I work on behalf of HP

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I work on behalf of HP
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