Can't set up Sync, get "Incorrect account name or password"

I am trying to set up Sync for the first time. After putting in an e-mail address and password, entering the "captcha" words, I click "next," and instead of successfully completing the setup, I get a message at the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action." How could these be incorrect when I just created the account?
I have tried changing the password, deleting the account and restarting the whole process, but it always comes back to the same problem.

This has to be a system wide issue. I have tried from multiple machines (Mac OS X, Win7 3 different), multiple internet connections. I have tried 4 different email addresses as well.
I am moving away from chrome now that i found FF has a sync feature (if it works) I give up for now...

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Sync error incorrect account name or password

I attempted to activate sync between my desktop and my Android phone today. I have used Firefox as my desktop browser for probably about a decade. I had synced this computer once before without issue to a previous phone, but I did not like the mobile app on the phone I had at the time and I deleted the sync on both devices and my account. Now, I love your mobile app for my Android phone and wanted to give sync another try.
Since I had deleted the previous account, I attempted to start from scratch today. Firefox allows me to enter an email address and password into the create an account screen without issue. Once I get to the sync screen where it says it's attempting to upload to sync, I get an error at the bottom of the screen that states "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action. [Preferences]"
I have tried to update my password, but an error comes up which says that the server rejects the password every time I attempt to update it. My email/account name for sync is "[email protected]", and I am using a password that is more than eight characters, consisting of letters and numbers. I can log into my sync account without problem, but my computer will not sync and gives the same errors every time I attempt to sync. Out of sheer frustration, I have deleted my account and tried to start from scratch over a dozen times throughout the day, and the same error always occurs. I have also cleared my internet data to see if that would correct the issue. I would really love to be able to sync my devices. I have left my sync account active in the hope that you can help me correct this problem. Any assistance would be greatly appreciated.

I had this problem, but fixed it. The culprit was '''custom privacy/history settings that were set to clear saved passwords on exit''', i.e:
Options > Privacy > History > "Firefox will: Use custom settings for history" > "Clear history when Firefox closes" > Settings > Data > Saved Passwords
This made firefox clear all saved passwords (which is generally what I wanted, as I use LastPass for password management), including the Mozilla Services Password (which is NOT what I wanted, as I still want to use Firefox Sync).
To see if you're having the same problem:
# After setting up sync, make sure that you have two lines in Saved Passwords (which you can find under Options > Security > Saved Passwords) starting with "chrome://weave" and mentioning Mozilla Services.
# Restart Firefox and check if the Mozilla Services passwords are gone. If they are, check if you have the same custom privacy settings that I have.
For the devs: If I may suggest a solution, I would make the Mozilla Services password entries excempt from the clear-saved-passwords option. (Yes, I realize that adding exceptions to the rule, like this, is probably easier said than done.)

FF16 always fails to sync, it always shows "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this."

I'm having this problem since few releases ago, whenever I start FF, it always fails to sync, showing this line on the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action". First thought that the prob was incorrect credentials, but I can freely log-in https://account.services.mozilla.com I tried unlinking and linking my device again, it still happens.
I waited thinking that they'll fix this, from a release to another, today updated to the last version and it still happened.
Firefox: ~16.02
Windows 7 Ult SP1
http://img853.imageshack.us/img853/4070/ffsyncprob.png
Awaiting reply,
Thanks.

I am having this problem with FF 19.0.2 on Win 7 Pro. The sequence of events is:
1. Start Firefox. Get the error bar about incorrect account name or password EVERY time. I close the bar. If I wait a while and then ask FF to try again the error bar reappears.
2. Click on preferences from the bar, and get a dialog "Your password was rejected by the server, please update your password." I click "update" and then am prompted for the master password for the security device. I enter that and am presented with an "update password" dialog.
3. Enter my old password and click "update password." Receive error message "Password incorrect, please try again." I click update again and get the message "Your password has been changed."
4. However now Sync no longer seems to be set up. I go through the setup ritual again, and find I am back where I started.
I have cleared cookies, tried everything in safe mode, and unlinked and relinked the computer. I have verified I have the right password entered at [https://account.services.mozilla.com/ https://account.services.mozilla.com/] None of this helped. The problem is still there, even in safe mode.

Why do I get the "incorrect account name or password" error every time I launch firefox?

I've created a sync account so that my laptop and desktop can share bookmarks, history, etc., but every time I launch FF, I get the yellow bar at the bottom of windows saying:
"Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action."
I go into my sync preferences and manually log into sync. It seems fine. It tells me that syncing will begin.
Stuff syncs.
Then if I have to relaunch firefox, the same thing happens. Why is it not storing the password?
This happens on both laptop and desktop, which are Macs on Yosemite running Firefox 35.0.

See if changing the password helps.
I've called the big guys to help you. Good luck.
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
'''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link}
FEBE allows you to quickly and easily backup your
Firefox extensions, history, passwords, and more.
In fact, it goes beyond just backing up -- It will actually rebuild
your saved files individually into installable .xpi files.
It will also make backup of files that you choose.
'''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link}
Import/Export extension preferences

After updating to firefox 7.0.1, I get the error "Sync encountered an error while connectiong: Incorrect account name or password. Please try again."

This was working just fine until the update. I did the reset password. It says it is reset, but when I exit firefox and restart, I get the same error. I've put in the new password and get the same error. This almost looks like my account was deleted from the sync server, but when i do the reset password, everything says it is ok. But Firefox keeps giving me this error.

See:
*https://services.mozilla.com/status/
*http://twitter.com/#!/mozservices

Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

Operating System: Windows XP
Firefox Desktop version: 17.0.1
My Privacy settings for Clearing History:
When I quit Firefox, it should automatically clear all:
History - all boxes checked
Data - No boxes check
Here is my sync-log file:
<pre><nowiki>1354415554470 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415644475 Sync.Service DEBUG User-Agent: Firefox/17.0.1 FxSync/1.19.0.20121128204232.
1354415644475 Sync.Service INFO Starting sync at 2012-12-01 21:34:04
1354415644476 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1354415644476 Sync.Service INFO In sync().
1354415644476 Sync.Status INFO Resetting Status.
1354415644476 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415646726 Sync.Resource DEBUG Channel redirect: https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, 4
1354415646992 Sync.Resource DEBUG mesg: GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992 Sync.Resource DEBUG GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992 Sync.Service INFO Logging out
1354415646992 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1354415646993 Sync.SyncScheduler DEBUG Next sync in 90000 ms.
1354415646993 Sync.ErrorHandler INFO Got 401 response; resetting clusterURL.
1354415646993 Sync.ErrorHandler DEBUG New mid-sync 401 failure. Making a note.
1354415646993 Sync.ErrorHandler INFO Attempting to schedule another sync.
1354415646994 Sync.SyncScheduler DEBUG Next sync in 600000 ms.</nowiki></pre>

I had the same problem and I fixed it as following (See if it's the same case for you) :
1. Goto Tools > Options.
2. Under Advanced, select the Network Tab.
3. Click on Settings in the "Connection" box (open connection settings).
4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.
The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :
https://bugzilla.mozilla.org/show_bug.cgi?id=734828

Sync encountered an error while syncing: Incorrect account name or password

I get this error on every run of Firefox. On multiple machines. I've tried everything suggested on your "https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync" page to no avail. My settings are set to accept all but third party cookies, and dom storage is enabled. I've tried safe mode also.
I've turned on services.sync logging (also on pastebin.mozilla.org):
1421507984979 Sync.Service INFO Loading Weave 1.37.0
1421507984980 Sync.Engine.Clients DEBUG Engine initialized
1421507984981 Sync.Engine.Clients DEBUG Resetting clients last sync time
1421507984985 Sync.Tracker.Bookmarks TRACE Loading json from disk: changes/bookmarks
1421507984986 Sync.Engine.Bookmarks DEBUG Engine initialized
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: toFetch/bookmarks
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: failed/bookmarks
1421507984989 Sync.Engine.Forms DEBUG Engine initialized
1421507984992 Sync.Engine.History DEBUG Engine initialized
1421507984995 Sync.Engine.Passwords DEBUG Engine initialized
1421507984999 Sync.Engine.Prefs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Resetting tabs last sync time
1421507985008 Sync.Engine.Addons DEBUG Engine initialized
1421507985009 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
1421507985013 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.Service DEBUG Caching URLs under storage user base: https://sync-192-us-west-2.sync.services.mozilla.com/1.5/17968042/
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.AddonsReconciler INFO Registering as Add-on Manager listener.
1421507985015 Sync.AddonsReconciler DEBUG Adding change listener.
1421507985015 Sync.Tracker.History INFO Adding Places observer.
1421507985017 Sync.Tracker.Bookmarks TRACE Got start-tracking.
1421507985021 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985022 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985024 Sync.Engine.AdblockPlus DEBUG Engine initialized
1421507985025 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985027 FirefoxAccounts DEBUG fetchKeys: true
1421507985664 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
1421507985664 Sync.BrowserIDManager ERROR Authentication error in _fetchTokenForUser: AuthenticationError([object Object])
1421507985665 Sync.Status DEBUG Status.login: success.login => error.login.reason.account
1421507985665 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1421507985665 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

No improvement. The signedInUser.json file appears to be a session file that disappears on quit. I removed it during a session, then reconnected. Still getting the invalid token error:
1421577426649 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
Full text of sync-log http://pastebin.mozilla.org/8241774

Why Can't CardDav and CalDav verify my account name and password?

No matter what I do, CardDav and CalDav will not communicate after setting them up in Contact and Calendar. The password and user name are correct.
In fact, I pinged the server from the terminal and the packets went through. But it still will not work.
Is this a known bug?
I do show two hosts. One is :host and the other :local. Could this be causing a conflict? I have it set up to use the :local server.
Ted

I just noticed this when I disabled and then reinabled CardDav upon opening Contacts.
"The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 500.)"
CalDav is syncing correctly and does not report this error. But it still asks for my password when selcting CalDav in System Preferences. Weird.
Message was edited by: dmcg

Keep getting Incorrect user name or password when Binding

I have 24 eMacs at my school and I'm trying to setup a server. When I try to bind, it goes through the 1, 2, 3... then gives me an error message. How do I fix this?? What password and user name do I enter, the clients or the servers password?
Is there anything else I need to do to connect to the server?
Thanks.
Dave
Several Mac's Mac OS X (10.4.4)

Hi David,
Are you using DHCP on your OSX Server?
If so you can simpley check the 'add dhcp supplied servers...' box in Directory Access > LDAP config on your clients. Make sure you enter the LDAP info for DHCP service on your server.
Otherwise, are you sure the password server is running correctly on your server? You can check the server logs to see if there is a problem. It needs port 106 to be open... are you blocking that port with your firewall?
hth,
b.

Incorrect user name or password Again !!!!!

I can connect to my email through windows live mail on my desktop but once again every hour or so for the last 3 days on my android tablet or phone I keep getting "incorrect user name or password" on 3 different email addresses. I fill in the box with my password and off we go for about an hour then the same happens. I can log in to bt yahoo mail on the web with no problem when this happens but not with the email client installed on my tablet or phone. This happened about a month ago for a week then stopped and I had several episodes last year. Can someone tell me what's going I haven't changed any setting or anything and now I am gettig sick to death of it !!!!
Spoiler (Highlight to read)

If you could access your email via webmail on a browser the "idiot"should have told you there was nothing wrong. All BT agree to provide is email via webmail. They provide the settings to allow you to use email clients or apps but they do not support this method of accessing your email. This is in line will all other ISPs. There are far to many email clients and variables over which they have no control for them to be able to provide solutions for every email client on the market.
As you have found, usually when the problem you starts and provided you can still access it via webmail, the best thing to do is leave it alone and it usaually sorts itself out in a day or so.

TS4162 "invalid Account Name or Password" when I try to share to YouTube from Final Cut Pro

Hello,
I keep getting "invalid Account Name or Password” when I try to share to YouTube from Final Cut Pro. I am signing in to my YouTube account from Safari and my password is working. In Final Cut Pro, I go to: Final Cut Pro > Preferences > Destinations > Add Destination > Double click YouTube. I create new sharing destination and the issue still not gone. Kindly please find me a solution.
Thank you for your kind attention.

Make sure you're using your email associated with your YouTube account in FCPX and not your YouTube Username as that's no longer allowed by Google.

Unable to verify account name or password - Gmail

Hi guys, I struggle to configure my gmail account in 'System Preferences'.
In System Preferences I click on Mail, Contacts & Calendar, then on Gmail, type my name, gmail email address and gmail password and once I click on Set Up "Unable to verify account name or password" message appears on the bottom of the password window.
My account is second admin account in the system.
I configured my wife's gmail account in the same manner on her account on this computer and everything went fine.
Would anyone have a guess how to address this issue?
Cheers!

Ok, I solved the problem. Just realized that I have all the security activated on my gmail account.
If you have similar issues with setting up you Gmail account on Mac you need to do the following in your gmail account setings:
1. In your gmail account go to Settings (cog wheel in the top right)
2. Go to Accounts and Imports tab
3. Go to Change account settings --> Other Google Account settings
4. Click on Security
5. Scroll to the bottom of the screen and click on 'Manage access':
6. Verify your password
7. In the field provided enter the name of your device (could be anything it's just for your information to know which of your devices are given full access to the gmail account)
8. Click on "Generate password"
9. Password will appear in the yellow field
10. Copy this password and paste it in the password field in your Mail, Contacts & Calendar in System Preferences.
11. This is one off password only used to grant an access to your gmail account by your device.
12. You need to use your standard gmail password from now on.
You're done and your gmail email is downloaded to Mac Mail!

I can no longer use my aol on mac mail. When I set up the aol account name and password I get a message that says "Unable to verify account name or password". This is on all my Apple devices. Seems like an AOL server issue but no help from them!

I can no longer make my AOL e mail work with Mac Mail on all my devices. When I try to set up the account and put in the correct aol account and password I get the message "Unable to verify account name or password". I know the account name and password is correct as I can open the AOL e mail page on Safari. I have changed the password, and it still does not work. AOL tech support has been no help. AOL email worked for years but last week due to suspected spam activity AOL locked my AOL account. I got that straightened out but now i cannot set it up on any of my devices: Macbook Air, Ipad, I pad mini and iPhone 6 without that message. I took everything to Apple store and everything is set up correctly on my devices. AOL tech support is no help and keeps giving me different solutions and answers, none of which has worked. Any solutions out there? All my Apple Software is up to date on all my devices

Delete your Gmail account from the Mail/Contacts/Calendars settings page, and then add it back in using the new Gmail password.
Matt

Hi all, My Old Laptop that had my Itunes, has died a death and cannot be saved. How can I save or access all my music and apps now? Can I set up a new Itunes account? Also I am getting an upgrade to Iphone 4 can I transfer all my music and apps on to it?

Hi all, My Old Laptop that had my Itunes, has died a death and cannot be saved.
How can I save or access all my music and apps now?
Can I set up a new Itunes account?
Also I am getting an upgrade to Iphone 4 ,can I transfer all my music and apps on to it?

roaminggnome wrote:
Why would you set up a new account?
Copy everything from your backup copy of your old computer to your new one.
Its wrong to assume that everyone has a backup copy.
are you PC or Mac?

Gmail on iphone was working fine until yesterday when it prompted me with the message cannot get mail user name or password for gmail is incorrect, i have tried deleting the account and re-created a new account, same problem, can anyone help?

gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?

paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday. Thanks a million, take care. Robert.

Can't set up Sync, get "Incorrect account name or password"

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