Can't set up two different IMAP accounts for same company

I have a new company and it requires two separate email accounts. One of the accounts works just fine, the other doesn't. I've tried support info on the mozilla site, I've tried the imapconfig.exe file, and nothing works! One of the accounts is a customer service account that needs to work just as well as the personal account for the company works.

Could you check with the company if IMAP access (supposed you are using that) or POP3 access has been enabled for that specific mailbox?

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J2217 wrote:
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Can't set up two different IMAP accounts for same company

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