Can't setup BT Mail on iPhone or iPad after workin...

Having been asked to change to the new look BT Mail (had to change password, for some reason) on laptop on 19th Sept, noticed on Friday 26th that I couldn't send emails from iPhone (receiving OK).  Ran throught the steps suggested on several threads on this forum but kept getting error message "password or usename is incorrect...".  Tried deleting account, etc - no good.  Saturday morning, tried again - worked perfectly - able to set up BT Mail as described and send emails.  Saturday afternoon, tried to retrieve mail - got the error message again - could not receive mails now!  Ran through the steps again and again.  Cannot complete setup.  Checked on iPad - same issue.  Checked settings against my wife's phone and ipad - she has no issue and settings are the same.  She hasn't changed to the new BT Mail.  Suspect that something hasn't synchronised on server side with the new password.
Have checked login to My BT, BT Sport, etc and all OK.  Checked my BT profile and looks OK.  As I said, it was working fine for a few hours yesterday but then failed again.    Any ideas?

SORRY, Please read this one I sent it too early...........
Hi, I have had the same issue for the last few days. However today I set up a mail account on my ipad & iphone with my previous password and it works! make sure you put your previous email password under the outgoing server details too. It worked for me so I have now contacted BT again to ask why it is allowing me to use old passwords on the iphone/ipad but can only use the new password on the laptop webmail. Good Luck

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