Can't setup email: Update failed

When I try to setup an existing email address on my phone (say, Windows Live @hotmail or Gmail), it brings me to the screen where you type in your username and password, and when I try to connect it says "Update Failed." I've verified I'm entering in the correct username and password but it refuses to set up either accounts.
I was able to create and setup my blackberry.net email address and was able to send a test message from my phone to my gmail account, so that appears to be working fine. Anyone else having this problem?

Thanks for the info about the link. I wound up using the Verizon support folks who walked me through the process of setting up the account through the BIS account.
While it is only my second day as a Verizon customer, if the customer/technical support stays at this level I'll be a very happy and impressed camper.

Similar Messages

Email setup reads 'update failed'

i used to get all my hotmail emails on my phone until one day i tried to login to my hotmail on my pc and it kept saying wrong password until i got logged off. i eventually got the problem resolved and my hotmail account restored but i still havent been able to setup my hotmail email on my blackberry curve since then. i can get to it through the web browser but cant set it up automatically because it says update failed everytime i try to set it up. I tried setting it up on a friend's blackberry and it worked just fine. Please help me to resolve the problem because its my primary email address and i need to be alerted as soon as my emails come in.

seem to me Blackberry does not help in this case, because I have the same problem.
help help help is all I can say

Can't setup email on my iphone

i can setup hotmail, yahoo mail n gmail in my iphone. but why i can't setup my company email which provide by google business account? any solution pls?

If you have two-step verification turned on, turn that off, then try it again.

Can't Setup eMail - Keep Getting Log In Failures

Merry Christmas everyone.
My daughter received a Blackberry Curve 9300 on TalkMobile as her main Christmas present.
Everything seems to work with the exception of eMail Setup.
I have my own domain hosted by an ISP and my eMails are served from that. Over the years I've set up many accounts and eMail clients to access it without any problem, so I thought BB would be straightforward.
Initially, I'm asked to provide email address and password and BB tries to automatically set up the connection. Not surprisingly this fails because the provider isn't one of the famous big names.
So I then get the opportunity to enter manually. I enter
Type = POP3
eMail Address
Password
Server Name
Username
There is some question about username as when setting up eMail clients my ISP requires name@domain, but BB suggests using just the name part.
Anyway, I've tried both combinations of username and each time BB eventually comes back and says 'log in failed' and that I should check the username and password.
I have even received automated emails reporting the failure. containing the details I have entered so I know that BB are getting the correct information.
I'm 100% certain that the information is correct. I even tried creating an account on my MS Outlook on my PC using the exact same details and it connected straight away.
I've contacted my ISP and they have confirmed that BB connections are welcome and not blocked in any way.
So why won't the BB connect to the eMail server when provided with the correct email details - there must be something else stopping it.
I'd appreciate any help or advice.
Cheers,
Nigel

You have not stated who your email account is with. Go to their website, see if they have FAQ's or a forum and check if there is an existing post featuring the same problem. Keep us informed.

Can not setup email account on Bold 9900 with office 365 POP PORT 995

Hellow Please your support. I can not add an office 365 POP account wih SSL 995 portpop3: outlook.office365.com SSL port 995smtp: smtp.office365.comSSL port 587On a computer the setup go throught with no problem. If there a way to set the port when add an email account ?

Microsoft told you that? Very strange. Did you even try the wizard? Oops...Oh shoot...you are on an old legacy BB device with BIS. Sorry, forgot about that. EAS does not work with BIS, but if they face OWA to the internet for this email, it can integrate with that. I'm pretty sure that Office365 faces OWA.
I don't remember about configuring POP...I gave it up years ago. Only use IMAP and EAS now, no need for ancient POP. But here are some references:Article ID: KB31310 BlackBerry Internet Service and Microsoft Office 365 servicesArticle ID: KB04478 Integrate POP accounts with the BlackBerry Internet ServiceArticle ID: KB03133 How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphoneArticle ID: KB04804 Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 accountArticle ID: KB18567 BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account which is using Microsoft Exchange 2007, 2010, or 2013Article ID: KB02858 Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service accountArticle ID: KB23361 Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet ServiceGood luck and let us know!

Can't setup email, saying needs to be verified

While setting up my phone the app store said to verify email while checking gmail there was no email so now i cant download any thing so can i be sent the email at *************@gmail.com
Moderator's Note: We appreciate your effort in posting on this forum. However, we need to edit your post because it is unwise to post email address on a public forum.
Moderator's note: We amended the title of this post as we moved it to the appropriate board.

Are you able to log-in the same credentials upon PC via mail.google.com? Are you able to set up another email on the phone? For which phone is this, BTW?

Just got an 8830 from a friend and can't setup email

A friend gave me a used 8830 today. I have switched it to my number but I am not able to set up email. I think it is because I cannot register a new username/password with the phone's PIN/ESN. It says the device has already been registered. However, I do not know the username/password (and won't be able to find it out). Any suggestions? Is there a way to reset the username/password associated with this PIN/ESN?
Thanks.

Usually the previous owner has to contact the carrier to release the PIN from their system. I don't think that if you call Verizon (or whoever the previous carrier was) that they'll let you do that yourself. Can the person you got the phone from contact the carrier for you?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

IPhone 4s can not get email server failed

Have a iPhone 4s cannot get mail the connection to the server failed

That usually indicates that the parameters in your email account in Settings > Mail, Contacts, Calendars are not correct. Check them for accuracy.
There is also a chance that this is a temporary problem if your email provider's servers are having problems.
Contact your email provider to get the correct parameters for your service.

Email Setup - Windows LiveMail Error - Update Failed

Hello all, I'll try to be as specific as possible, sorry, until we figure out this first predicament first, screenshots will have to wait.
I've gone around on the email setup merry-go-round for more than a few hours now and I can't seem to figure out what could possibly be impeding such a simple setup procedure. Am I overlooking something ridiculously obvious here?
Snagged a B-Berry Curve 9300 through Koodoo Mobile here in Canada a few days ago.
The package includes 2Gb of Data access, a text and calling package with visual voicemail.
Everything appears to be working normally, by that I mean, I go into Setup > Email Accounts (there is a short pause as the software checks for updates), then I arrive at the email setup window where you can choose from various email clients (i.e. Gmail, Yahoo!, AOL, Windows Live...)
Clicking on Windows Live, this brings up a submenu (@hotmail.com, @msn.com, @live.com)
I scroll down and select @hotmail.com and enter my full email address and password - hit continue and I get the error message "Update Failed".
Do I need to have BES enabled/installed or do I need to dowload a certain service book?
Do I need to adjust the mobile settings in Windows Live?
Do I throw my B-Berry Curve under a bus and hope for the best??
Kidding on that last remark, but what gives? All assistance appreciated and many thanks in advance to all contributors.
Solved!
Go to Solution.

I wasn't able find any answers on this forum as to the error message I was getting while trying to set up my WindowsLive email client.
A quick call to Koodo Mobile quickly resolved the issue. The technician however would not elaborate on the cause of the problem. I do know that Service Books were re-sent to my device, also we had to verify the device was registered on the network by way of accessing the Host Routing Table (Options>Search Bar>type in host then scroll down to select the Host Routing Table - use the Menu Key to register) then I powered down the BB Curve 9300, removed the battery for 30 seconds, then reinstalled the battery allowing the device to start up.
Everything works perfectly now.
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636).
Hope this helps anyone having similar issues with their BB Curve 9300.

Email Account Setup Failed: "Update Failed"

Hello,
Firstly, I am aware that there is another post for the Storm with a similar issue, and they have come to some sort of conclusion. However, here is my problem....
I have a BlackBerry Bold 9700. I am using the Email Setup wizard to add an existing email account to my phone.
I have made sure that I am using the correct setting and my email address and password are correct (I can use them to log in to my webmail). When I get to the "Email Address" and "Password" it says "processing, please wait" for about 3 minutes and then says "update failed".
I have checked my domain/hosting website for support and they have instructions for adding email accounts of this type to the BB9700 linked below....
http://123-support.co.uk/support/answers/how-do-i-setup-email-on-blackberry-1170/
It appears that I cannot get past the initial address/password screen to enter my POP and IMAP settings.
Any help would be excellent, if my Blackberry cannot set this up, I will grudgingly get rid my my BB and get something else that will be able to do this, as its a business email address that I need to set up and have access to.
I have already set up a Hotmail, GMail, and one other web based email account on my BB using the wizard, currently I only have GMail and the one other webmail account on my BB as Hotmail was no longer required, so I know that this should be possible as I have been able to set up this type of account before and also going on my domain/hosting support, there is specific guidelines for setting up email on BB9700.
Any help would be great as I am stumped...
Cheers for having a look....
James

If you don't get the "enter data manually" option like I wasn't, try entering a bad password. That was the only way it would give me the manual setup option.

Since updating my macbook air with OS X mavericks i can't send emails smtp account failed my email host is 123reg

since updating my macbook air with OS X mavericks i can't send emails smtp account failed my email host is 123reg any ideas how to sort it out?

I am having the same issue with Media Temple Email.
My problem in more detail is:
Adding my Media Temple Hosted domain email to a desktop service on my Macbook Air.
I have tried this on both Mac Mail and Thunderbird.
I add the account manually and have checked, double checked, triple checked the server addresss and also the user name and password and they are correct.
I have altered the ports from being default to custom and have tried both SSL and non SSL and still it is unable to connect to the SMTP server.
IMAP inbox is working as I recieve mails but can not send them.
I have chatted to Media Temple and they say it must be something to do with the hardware of the MacBook Air which to start with I disagreed with but I have since tried adding the email to my Mac Mini and it works fine.
I am assuming their is an issue in the MacBook Air with the SMTP ports and I would really appreciate some advice on how to fix this as I don't want to use Webmail for ever.
Thanks in Advance

Gmail disappeared - Setup now reads Update Failed

Hello
Smartphone: BB Bold 9900
OS: 7.1
A week ago my gmail disappeared from my BB home page. I go to the Setup wizard and try to setup a new account, but it only displays the user name and password fields. I enter the correct data for both, and get an UPDATE FAILED message.
I'vre tried everything from disabling the 2 step verification on google to the /integrate and /UnlockCaptcha through the browser. Nothing works. Cant even configure another account (example hotmail) The only thing that works is setting an email on blackberry servers.
can anyone help???

sarapereiradasilva wrote:
Hello again
I can successfully complete STEP 1 and STEP2a.
OK...thank you.
sarapereiradasilva wrote:
On STEP 2b, Method 2 (KB15402):
"For BlackBerry smartphones running on BlackBerry® 6 or BlackBerry® 7, please perform the following steps:
1.    On the BlackBerry smartphone Home screen, navigate and click on the  Setup icon.
2.    In the Setup homescreen, navigate and click on the Email Accounts icon.
3.    In the Email Accounts selection screen, select Internet Mail Account.
4.    If prompted, type the username and password, and then click Log In .
5.    On the main screen, click Menu button and select Service Books, then click on Send Service Books to send Service Books to BlackBerry smartphone."
The only Internet mail account i have is the serviceprovider.blackberry, since my gmail disappeared. Still I manage to SEND SERVICE BOOKS, but assume those are for the bb account.
If I remember correctly, it does not matter...when you send Service Books, it sends them all (not just for email, btw...SBs are necessary for all BB proprietary services, of which email is only one). The key part is the SB deletion, so that it doesn't "not try" to send if they are already there...deleting the SBs ensures that new SBs will be sent no matter what.
sarapereiradasilva wrote:
I reboot and then go to the "Add email" menu and insert my gmail credentials, user and pass, which are the one only fields that I get to write one.
I insert the user and pass, and get UPDATE FAILED.
Is there something you do between "Add email" and "insert my gmail credentials"? Normally, you would have been presented with a screen for selecting Personal/Internet email versus Enterprise. So, I will assume you went through that screen as well (please understand that I'm not trying to be picky...it's just that I can't see you nor your device, and need clarity of understanding to be sure I don't guide you in a wrong direction).
When the process I've given you fails, another way to try is via your BB Browser, going to www.blackberry.com/integrate and trying to integrate the email account that way. Another still is figuring out if your carrier has a BIS interface on the web, and accessing that via PC/browser, and attempting to integrate the account. And, as already stated, the last resort is to contact your mobile service provider for formal support...it is possible that something about your account (from them) is messed up, and they need to do something to clear it, but only they have access to their systems on which to do so.
Good luck and let us know!
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Curve 9300 "Update failed" when adding second email address

Device info
Your carrier: Partner Israel
Model info and OS version (Go to Settings, then Options, then about): 9300 6.0.0.668
Add above to you profile if you dont wat to type it in all the time.
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 68.1 MB
Did a battery pull fix your issue? NO
Apps installed and their version if possible. (Go to Settings, then Options, then applications): Zello; Google talk; Email setup; Brickbreaker; Browser
BT device model/version (you will have to look at the BT device):
When writing your question
Any other details that would help us out with your issue: Reregistering with blackberry network did not work
Good description of what is really wrong and how to reproduce if possible. Details of what you did before:
Trying to add three email addresses. The first one always works, the second one always fails with "Update failed" message. If I delete teh first one I can add the second, but I can never add an address when one is already set up. Talking to Orange (Partner) didn't work. Security wipe didn't work.

Contact again your service provider. Ask them how many email can you add to your BackBerry.
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Can anyone answer why in logic pro X I keep getting a window popping up that says Directory not found, result code= -120, followed by another window saying, Fade update failed, (error -120)?

Can anyone answer, why in Logic Pro X I keep on getting a window popping up saying, Directory not found, result code = -120. Followed by another window saying, Fade update failed, (error -120)?
I am running the latest version 10.0.5 through a Macbook Pro that has just been upgraded to 16GB Ram and a 960GB SSD which has made it as fast as ****. I upgraded because I was experiencing problems before and it was suggested that I didn't have enough Ram?
I am using a Focusrite scarlett 2i4 and an Alesis Q61 midi controller. Weirdly, just trying to put a bass line down on a track using the Alesis, the bass sound goes out of tune with the track during recording only. This is very frustrating! I surely can't be the only one experiencing this?
Many thanks
Rob.

Hi
Time lost could be a problem, but.....
Sadly, I don't think that there are any Apple docs relating to networked storgae issues with Logic. Other than a 'school' or 'business' setup, NAS/OD/AD setups are not usual circumstances for audio.
If the issue is one of data backup & security, it may be enough to automatically backup the students local work folders to the NAS.
If the issue is one of the Users being able to work from any Mac and pick up their files from the server, you are not likely to resolve this problem, without copying the files to the Local Mac.
CCT

Can't delete email since updating to 10.5.3

Since I updated my OSX to 10.5.3 three days ago, I can't delete email messages in Mail. I get the following error message "The destination mailbox “(null)” does not allow messages to be moved to it."
I've rebuilt mailboxes, deleted trash mailboxes, rebooted,etc,etc, to no avail. Anyone else experiencing this? Does this have something to do with the update?

Richard,
With this last report, along with the first, it would appear that Mail may have taken the account Offline during the time .mac was down, and it is still Offline. This is not the same as being connected to the internet, but related to the account only. Is there any symbol beside the mailboxes associated with this .mac account?
If you have more than one account, click on Mailbox in the menubar and place the cursor on Online Status -- for the .mac account is Take "the account name" Online presented, or only Offline? If you have only the one account, the the first entry in the pull down with either say Take Account Online or Offline.
Although with a .mac account (setup as account type .mac/IMAP) the Inbox and messages reside on the server, the index in Mail has the list of messages -- just not the content.
Btw, you say the last Update -- if your OSX is 10.5.3, then please change your settings in the discussions Profile.
Ernie

Can't setup email: Update failed

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