Can't shut down my Mac desktop

Ok, so I bought a Mac to get away from PC's, and only after two days of having it, I can't shut it down. I thought Mac's weren't supposed to have this problem. Here's the deal: I downloaded MS Office and then ran the software update. It said I had to shut down Mozilla in order to finish the install. I have tried force "quitting" Mozilla, but it won't shut down. So, I tried to stop the installation and when I force "quit" it it tells me "The Window can't be closed." So, I tried to shut down my mac and it says I have to stop the install in order to shut it down. Are you serious? I bought a Mac to get away from this problem, unfortunately I am still stuck with silly little issues like this! Please help! What do I do?

Welcome to the Apple Discussions and Mac-computing.
First, what have you done to try and force quit Mozilla? Do you mean Firefox? Did you try control-click on the dock icon? Or from the drop-down click on force quit? Or command-option-esc?
How did you download MS Office? From MS or another site?
How did you try to shutdown the Mac?

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Hello, just now window with message that I need to turn my Mac was appeared, there was instruction that I need to hold power button for a few seconds. I made it and recived error report:
[quote]
Interval Since Last Panic Report: 5436007 sec
Panics Since Last Report:          1
Anonymous UUID:                    3B48A598-F87D-45DC-9C54-E8FCEC514F82
Sun Feb 10 22:39:29 2013
panic(cpu 3 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f80e10b23, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000040002bdeb, CR3: 0x000000006e3b302f, CR4: 0x00000000000606e0
RAX: 0x000000040002bd93, RBX: 0xffffff8019f9fd10, RCX: 0x000000040002bd93, RDX: 0xffffff800d464d10
RSP: 0xffffff807f85bae0, RBP: 0xffffff807f85baf0, RSI: 0xffffff8019f9fd10, RDI: 0xffffff800d464d10
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff800e058400, R11: 0xffffff7f80db6c30
R12: 0xffffff8019f9fd10, R13: 0xffffff800e058400, R14: 0xffffff800d53bc00, R15: 0xffffff800e058400
RFL: 0x0000000000010203, RIP: 0xffffff7f80e10b23, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000040002bdeb, Error code: 0x0000000000000000, Faulting CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff807f85b790 : 0xffffff8000220792
0xffffff807f85b810 : 0xffffff80002c4794
0xffffff807f85b9c0 : 0xffffff80002da55d
0xffffff807f85b9e0 : 0xffffff7f80e10b23
0xffffff807f85baf0 : 0xffffff7f80e0d2f2
0xffffff807f85bb10 : 0xffffff7f80e0e5df
0xffffff807f85bb40 : 0xffffff800063dd21
0xffffff807f85bba0 : 0xffffff7f80e0bfb8
0xffffff807f85bbe0 : 0xffffff800063baeb
0xffffff807f85bc20 : 0xffffff7f80e0bf16
0xffffff807f85bc40 : 0xffffff8000656fbb
0xffffff807f85bd80 : 0xffffff80002a3f08
0xffffff807f85be80 : 0xffffff8000223096
0xffffff807f85beb0 : 0xffffff80002148a9
0xffffff807f85bf10 : 0xffffff800021bbd8
0xffffff807f85bf70 : 0xffffff80002aef10
0xffffff807f85bfb0 : 0xffffff80002daec3
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAudioFamily(1.8.6f18)[8D690452-BF17-3DA0-BCAD-F1BCF1495926]@0 xffffff7f80e03000->0xffffff7f80e2ffff
            dependency: com.apple.kext.OSvKernDSPLib(1.3)[CF50CA5A-4AF6-3E28-B84B-9619535445E7]@0xfffff f7f80dfd000
BSD process name corresponding to current thread: coreaudiod
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 182546829266205
last loaded kext at 165547627665565: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f80798000, size 57344)
last unloaded kext at 166466121855806: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleBluetoothMultitouch          70.12
com.apple.driver.IOBluetoothA2DPAudioDriver          4.0.8f17
com.apple.driver.IOBluetoothSCOAudioDriver          4.0.8f17
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AGPM          100.12.75
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.kext.ATIFramebuffer          7.3.2
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
com.apple.driver.AppleLPC          1.6.0
com.apple.ATIRadeonX3000          7.3.2
com.apple.driver.AppleBacklight          170.2.2
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHD3000Graphics          7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.AppleUSBCardReader          3.0.6
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleUSBHub          5.1.0
com.apple.driver.AirPort.Atheros40          505.67.1
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleFWOHCI          4.9.0
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          160.7
com.apple.driver.AppleHIDKeyboard          160.7
com.apple.driver.AppleMultitouchDriver          231.4
com.apple.driver.IOBluetoothHIDDriver          4.0.8f17
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleGraphicsControl          3.1.33
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleThunderboltEDMSink          1.1.8
com.apple.driver.AppleThunderboltEDMSource          1.1.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.kext.ATI6000Controller          7.3.2
com.apple.kext.ATISupport          7.3.2
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.IOBluetoothFamily          4.0.8f17
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
com.apple.iokit.IOUSBMassStorageClass          3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.1.0
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOFireWireFamily          4.4.8
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.1.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.8
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500418AS, 500,11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3[/quote]
Can anyone explain me what it was?

Why would you want a start button to stop something?
Seriously, I would not routinely shut down your Mac. It is not necessary. Just set it to sleep in System Preferences > Energy Saver.
When you are not using it, just walk away. Things will work better that way. Most of my Macs don't get shut down except while restarting them for software updates. This might be once every couple of months.

HT5361 I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

If you cannot get mail to quit/force quit, you can always remove power from your Mac.
NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
When you power back on, the Mac should reboot.

A window has frozen on my macbook and i cant shut down my mac.

a window has frozen on my macbook and i cant shut down my mac on system prefrences.
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How to Quit an Unresponsive Application using Force Quit - http://support.apple.com/kb/ht3411.

Can't shut down my Mac desktop

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