Can't sign in, forgot password, forgot recovery answer

Hello BlackBerry staffs,
My name is Sanjaya, and I am having a problem with signing in to my blackbery ID. what's happening is that I am switching to another phone, so I give my current Z10 to my young sister. She wants to edit the name and replace the email with hers. In order to do that, I need to sign in to my ID. Unfortunately, I have forgotten my BlackBerry ID password. I thought I remember the answer for the recovery question, but it doesnt seem so. However, I believe that te answers I've tried are closed to the real one. Can you please help me through this? Thank you very much

Hello Pak Sanjaya
Welcome to the Community
For your kind information, we are not BlackBerry staff, but volunteer whom enjoy to help with other members here
Regarding your issue, we can't use different BlackBerry ID in one device. Hence, if you want to change it with your sister one, you need to wipe your Z10 first, then she can use her BlackBerry ID on it ( she had made an BlackBerry ID for sure).
Don't forget to backup your device first, in case there are some data that you still need.
Cheers.
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