Can't sign in or convert

I just renewed my ExportPDF subscription, but I can't sign in to Export PDF online (it keeps taking me to the "subscribe" screen) and when I try to convert from within Acrobat, it says the trial period has expired, please subscribe.

Hi Ralph,
Are you trying to access the service with an Adobe ID other than the @rochester.. one you used to post on these forum?
-David

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