Can't sign in to convert pdf to word

I just purchased Adobe Export PDF and I'm getting really frustrated I try to sign in and it keeps taking me to the download section

Hi Deann,
I'm sorry to hear about the trouble you're having.  Please try the steps outlined in our troubleshooting document: http://forums.adobe.com/docs/DOC-1831
-David

Similar Messages

  • Converting PDF to Word - Unable to sign in

    Need help signing in to convert PDF to Word.  Purchased program for online converting but receive error every time I try to log in.  Need help???

    HI,
    How are you trying to sign in? Using Adobe Reader or going to the URL http://exportpdf.acrobat.com
    Kindly let me know the error mesaage whne you try to sign in?
    ~Pranav

  • When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    Hi lorrelaws,
    Do you receive that error when you try to sign in via Reader? If so, try signing in via the web interface. Did that do the trick?
    Let us know how it goes.
    Best,
    Sara

  • Can't sign in or convert

    I just renewed my ExportPDF subscription, but I can't sign in to Export PDF online (it keeps taking me to the "subscribe" screen) and when I try to convert from within Acrobat, it says the trial period has expired, please subscribe.

    Hi Ralph,
    Are you trying to access the service with an Adobe ID other than the @rochester.. one you used to post on these forum?
    -David

  • Error when I sign in to the Convert PDF to Word feature

    When I sign in to the Convert PDF to Word feature, after I enter my password I get a message "An error occurred while signing in" and the feature locks up, giving the same message if I use the "convert" button, can anyone help with this.  Adobe Support sent 3 emails to reset my password all of which timed out before I could get to them. I have changed my password and it is still the same. Help please.

    Hello Kathie,
    Sorry for the inconvenience that has caused to you.
    Please let me know if you have tried converting any other PDF to word with Reader.
    Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
    Let me know if this converts fine.
    Hope to hear from you.
    regards,
    Anubha

  • Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

    have been using convertor form more than a year now to convert pdf to word documents
    have started to get message 'an error occurred while signing in'
    Help please ??

    This email is in response to support case #0185407323 submitted by Lowell Peterson.
    I keep submitting the same problem and keep getting exactly the same response, which is not helpful.  My problem is this:  for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert.  After a brief waiting signal, I am told to download and save the document.  Perfect.  But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
    I have followed this advice multiple times:
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
              THIS PROCESS DOESN'T CHANGE ANYTHING.  I JUST KEEP ON GETTING THE ERROR MESSAGE.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
              THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE.  PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS.  IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
    Any idea what the problem is~??

  • Trying to convert PDF to word; When I request "convert" I am told "Error in signing in" although my name is displayed

    Have just registered with Adobe in order to make this conversion but Error in signing in prevents me converting PDF to Word.....my name is displayed so the system recognises me.....what am I doing wrong?

    Hi kyleBlue,
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
    Regards,
    Rave

  • Trying to convert pdf to word and keep getting error message saying trouble signing in, but I am already signed in...?????HELP

    I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?

    Hi sdh138,
    It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
    Best,
    Sara

  • Why can I not convert pdf into word file?

    why can I not convert pdf into word file?

    This is not a feature of Adobe Reader. You'll need either Acrobat or a subscription to one of the web-based services that Adobe offers (like PDF Pack) to do it.

  • Ive just subscribed online but realised I have the wrong service by mistake... I require Convert PDF into Word doc service but selected Adobe send in error, sorry. Can you please switch the service for me? Thanks Anthony Levy

    Ive just subscribed online but realised I have the wrong service by mistake... I require Convert PDF into Word doc service but selected Adobe send in error, sorry. Can you please switch the service for me? Thanks Anthony Levy

    Hi Tony,
    Please refer this KB document : Return, cancel, or exchange an Adobe order
    Please let me know if you need any further assistance.
    Regards,
    Rahul

  • Once I convert pdf to WORD, why can't I edit the WORD document?

    Once i convert PDF to WORD, why can't i edit the WORD document?

    Hi sophtex,
    Kindly refer this FAQ:Can't edit converted Word or Excel file
    Please let me know for further assistance.
    Regards,
    Florence

  • Just downloaded the 23.00 year software-converted pdf to word -i think can't edit or find the converted document

    what is this page

    Hi stepheng323143298,
    I've answered your question in the other discussion you posted. Please see just downloaded the 23.00 year software…converted pdf to word …i think can't edit or find the converted document.
    Best,
    Sara

  • I am trying to subscribe so that I can convert PDF to word. Get so far but only options for address are in USA, I live in England

    I am trying to subscribe so that I can convert PDF to word. Get so far but only options for address are in USA, I live in England

    Hi golfgerald,
    I'm sorry that you're having trouble subscribing. Please take a look in the lower-left corner of the Adobe.com website. Do you see "United Kingdom" listed as the region? If not, please click Change Region, and then choose United Kingdom.
    Did that do the trick?
    Best,
    Sara

  • I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

    I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

    To convert documents larger than 100 MB you will need Acrobat; you can download the 30-day trial from https://www.adobe.com/products/acrobat.html
    To cancel a subscription follow http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html

  • I have convert pdf to word file , how I CAN OPEN IT?

    i HAVE CONVERT PDF TO WORD FILE AND I CAN NOT OPEN IT , PLEASE TELL ME HOW CAN I OPEN A WORD FILE?

    Or if you don't have Word, you can use the free Microsoft Word Viewer.

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