Can't sign in to FOLIO BUILDER!?

Hi guys
I get the message below when I try to log in. Can anybody help? My collegues have tried too and they have failed too?
Cheers
Gemma

Hi all,
I'm having difficulties signing into the Folio Builder panel from InDesign. When I click the Sign In link, another window opens and I input my Adobe ID details (I know these work because I can post on here), hit ok and nothing happens, I don't even get an error message!
I am running the following:
Windows 7
InDesign CS5
Folio Builder Panel 1.1.3
I am not running CS5.5 because I have been asked to look at the plug-ins for CS5 (folio builder and overlay creator) and see if it will save on the cost of upgrading our whole team to CS5.5.
Thanks,
Stewart.

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Can't sign in to Folio Builder - Urgent deadline

I keep getting the error message 'Sign in has failed [svr Unknown]'
I am using CS5.5. I originally installed V1.01. This didn't allow me to log in so I downloaded 1.13.2. - I can't install this because I don't have OS 10.6!!
I am operating OS 10.5.8 and cannot upgrade to 10.6 as my machine is an iMac circa 2006. OS10.6 is a system requirment for the latest version of Folio Builder it seems.
Please can someone get back to me urgently with a solution to getting my Folio Builder to work as I have created a publication that needs to be uploaded for iPad tonight!!!
Thanks in advance!

I'm pretty sure you are out of luck if you are on OS 10.5 You can try installing the older version of the folio producer tools from http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=Macintosh, but that won't impact the version of folio builder panel that's installed. You have to have the latest version of the panel.
Note that we have never supported 10.5, although in past releases it did happen to work. The system requirements at http://www.adobe.com/products/digital-publishing-suite-pro/tech-specs.html have always indicated 10.6 is the minimum.
Neil

Hi, I can not sign in in FOLIO BUILDER. My version is DBS Patch CS6 30.0.1 . Please help!!!! Thanks!!!!

Please help!!!

I’d like to try to summarize various issues related to FBP sign-in failures reported in this thread to hopefully provide better clarification on current known issues and their workarounds. From what we know so far there are 2 distinct issues wrt FBP sign-in failure with different workaround:
1. When user launches FBP or in FBP offline state, clicking on “sign in” link or menu does nothing. No sign in dialog is shown and no error displayed either in FBP. Current known workaround is:
Uninstall Adobe Creative Suite on the system
Apply the cleaner @ http://www.adobe.com/support/contact/cscleanertool.html
Reinstall Adobe Creative Suite
2. When user launches FBP or clicks on “sign in” link or menu, “Sign in to Creative Cloud Membership” dialog comes up, when user enters DPS credential and click on “sign in”, and error dialog is displayed with error [IMS_ERROR_IN_SAVE_USER_DATA] and the user cannot sign in. The known workaround is:
Close FBP and Indesign;
Deleting /Users/{username}/Library/Application Support/Adobe/OOBE/opm.db or just remove the entire OOBE folder;
Restart InDesign and FBP;
When the user clicks “sign in” again and enter the DPS credential in “Sign in to Creative Cloud Membership”dialog to sign in, FBP should be able to enter online state and show all the folios in the account.
DPS engineering team is actively investigating the root cause of both issues. Before a fix is available, if you encounter either of these two issues and the problem still exists after you tried the workaround, please report back to forum.
Thanks!
Jianlan

I cannot sign in into folio builder in my CS5, always I get the message " Sing in failed, please try again."

I' using a CS5 InDesign with Folio Builder tools installed, always when i tried to Sign in I get the message "Sign in failed. Please try again", I tried over and over and nothing change. How can I sign in into folio builder in my CS5 InDesign?

DPS is no longer supported for CS5 and CS5.5. You need CS 6 or CC.

Problem with signing in to folio builder, indesign.

I have created an app that I would like to publish, but I can not sign in via the folio builder. I have done this many times before, but today I only get the grey weel when I try to sign in. Im am stuck an can not publish my app. How can I get this to work?

Hi Christophe
Yes, I can log into the account on digitalpublishing.acrobat.com with out
any problems.
No, it does not work to delete the OOBE folder. I have tried that twice. I
am rather sad about this. Don't know what to do
2014-11-28 11:21 GMT+01:00 Christophe_Jossic <[email protected]>:
Problem with signing in to folio builder, indesign. created by
Christophe_Jossic <https://forums.adobe.com/people/Christophe_Jossic> in *Digital
Publishing Suite* - View the full discussion
<https://forums.adobe.com/message/6968931#6968931>

Error signing into V28 Folio Builder

I recently updated to V28 of Folio Builder Panel, and I now cannot sign in with my account credentials.
I have followed all the advise on the forum, uninstalled, reinstalled, deleted preferences etc, and I am still unable to sign in.
The pop-up window appears, I put in my credentials and get no response. The box dissapears and I have not signed in. I can do this over and over again without ever signing in.
Is there a patch or workaround for this error?
I am using a Mac with InDesign CS6.

Try this:
1. Quit InDesign and any other CS apps.
2. Delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db.
3. Start InDesign and try signing in to the panel.
Let us know if that works.

Sign in Failed - Folio Builder!

Hi,
I have trying to help my client to use Folio Builder to create Folios and publish them onto iPad.
He created login on acrobat.com and all works fine online.
But when he tries to login into folio builder in InDesign with same login information, he gets 'Signin Failed...Please try again' message.
I tried my login (which work on my machine) and it failed as well. We try all latest updates still no luck.
It looks like high security firewall/proxy settings though we tried disabling local firewall but no luck.
Can anyone tell me the port number Adobe uses to login from Folio builder so that we can open it in Domain level firewall?
Much appreciated.
Thanks,
Kumar

Hi Kumar,
Could you provide me with some more information to help us narrow down the problem for you?
- What build of the Folio Builder panel do you have installed?
When you open the panel, at the bottom there is some grey text that is the version. The latest version is 3.3.0.20110622_m_659505. This panel comes with version 1.1.1 of the Folio Producer tools.
- Have you installed all the Adobe updates?
Under the Help menu of InDesign, there is an "Updates..." menu item. Run this and see if everything has been updated for InDesign
- Are you able to sign into other extensions?
Open the CS Review panel (Window > Extensions > CS Review) and see if you are able to log in to that panel. When you are signed in, the CS Live menu in the upper right of InDesign will change icons and have have a filled in blue circle.
Thanks,
S

I can not login into the Folio Builder, I introduce my user and password and keeps logging in...

I've introduced my user and password, the Folio Builder tries to login but gets stuck logging in with the wheel spinning.
I've tried to uninstall and install Indesign CS6 again several times but nothing different happened...
Could you help me please?
Thanks.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
You can check if there are entries in the password manager with an empty user name.
Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.
Remove saved Password(s):
* Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
If you click "Never" then you create an exception that needs to be removed.

Why can I not access my folio builder panel?

After updating my inDesign CS6 and DPS Content viewer on my MAC OS X, I am unable to access my folio or articles. When I open inDesign it will show the folios at first but will not allow me to select any folio or view the articles within them. When I minimize the panel the and open it again, everything disappears. I have closed inDesign and started it up again as well as restarting my MAC, but nothing seems to work. Please help.

I have access to the indesign files, but unfortunately I am unable to view my folio builder, I can create a new folio and add articles, but I cannot see any activity one the panel. It is just frozen.

Cant sign in via folio builder, try with cs6 and cc..any comments..thanks

Help im trying to sign in but nothing happens..the wheel keeps doing circles..

Hi Kumar,
Could you provide me with some more information to help us narrow down the problem for you?
- What build of the Folio Builder panel do you have installed?
When you open the panel, at the bottom there is some grey text that is the version. The latest version is 3.3.0.20110622_m_659505. This panel comes with version 1.1.1 of the Folio Producer tools.
- Have you installed all the Adobe updates?
Under the Help menu of InDesign, there is an "Updates..." menu item. Run this and see if everything has been updated for InDesign
- Are you able to sign into other extensions?
Open the CS Review panel (Window > Extensions > CS Review) and see if you are able to log in to that panel. When you are signed in, the CS Live menu in the upper right of InDesign will change icons and have have a filled in blue circle.
Thanks,
S

I can't log in to folio builder

Hello Adobe
I'm currently doing my exam project for this semester and I could really use some help!
I want to pres the 'sign in' button but nothing happens when I hover my mouse over the button or when I pres on it.
I use a macbook pro.
Please help
- Flex

http://www.adobe.com/downloads/updates/, I presume (I don't use the DPS tools, myself).
You'll have to choose Digital Publishing Suite for your OS from the dropdown list of available updates....

Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64). I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times.
I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me. I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway). I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again. Just for the record, I only have CC programs installed, no other CS versions of anything... and I'm on a Windows 7 machine.
I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN! Sorry, just a bit frustrated...
Is there any simple, long-term fix for this??
Help!!

I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well. See the post here: http://forums.adobe.com/message/5651099#5651099 The Adobe person provides links to creating new admin accounts for Mac and Windows users. Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue. I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

Problem with login in Folio Builder after update to v26

After updating to v26 I can't sign in to Folio Builder. Whan I press «sign in» either in panel or in panel menu, nothing happens.
Help please!

You can try downgrading to downgrading to older version:
Mac: http://download.adobe.com/pub/adobe/dpsdesktoptools/mac/2.06.1/AdobeDigitalPublishingPatch -All.dmg
Windows: http://download.adobe.com/pub/adobe/dpsdesktoptools/win/2.06.1/AdobeDigitalPublishingPatch -All.zip
Update:
If you have cracked (Illegal) InDesign, I wouldn't work. If you don't know, if it is cracked, go to help section and look for Log In and Update buttons, when they are disabled. If they are, you have cracked (Illegal), you need to buy InDesign.

Error "svr.unknown" in Folio Builder panel

We are unable to log in to the Folio Builder.
We tried all of the suggestions here - http://kb2.adobe.com/cps/915/cpsid_91536.html
- and nothing worked.
Is there an error on Adobes end?

Hello,
I'm sorry you're running into this problem. Unfortunately, you've posted on the AIR forums. Would you mind reposting over on the Digital Publishing Suite forums? In addition, you might want to review the following post:
Can't sign in to Folio Builder
Thanks,
Chris

Folio Builder Will Not Update!!!!!!!!!!!!!

I can not sign into my folio builder. It keeps telling me that a update is available and to download the update. I have now downloaded and installed the update 4 times and keep getting the same message.
Any thoughts?
Rob

I am on OSX and using InDesign 5.5
I thought uninstalling might help so I uninstalled both Tools and Panel.
Then I:
First I installed the Tools from this link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5305
Then I installed the panel from this link.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5152&fileID=4800
Now I don't see the Folio Builder in Extentions->Folio Builder.
Any idea?

Can't sign in to FOLIO BUILDER!?

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