Can't sign in to iTunes, can't update apps??
All morning I have not been able to get any app updates. I just get "accessing itunes store" endlessly. Now I cannot even sign in. Situation the same on iPhone, iPad. Is the iTunes store broken?
I am having the exact same issue today. This started after I upgraded to ITunes 11.0.2 but that might be a conincidence.
Similar Messages
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can't update apps on my iPhone 4s cos it says my daughter's Apple ID password is required: even though I'm signed in via my Apple ID in settings (she uses my Mac for her itunes and didn't sign out, i synced my phone and it's been like this ever since). And there's no option of signing her out, it seems? GRRRRR!
Fatlozza wrote:
can't update apps on my iPhone 4s cos it says my daughter's Apple ID password is required:
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622 -
I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.
Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.
Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.
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I am unable to connect to the itunes store to update apps on my ipad.
I have tried both wifi and cellular connections.
I have the most recent updates of the operating system and itunes.
I have powered down and reset and restored.
I have no problem purchasing and downloading new apps or songs.
Please help!Refer to this article"
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
Can you update apps when connected to itunes on laptop?
can you update apps when connected to itunes on laptop?
Yes. You can download the updates to the apps in iTunes and then sync them to the iPad while the iPad is connected to your computer. I did that last night because I had so many large app updates to do - apps that were 250MB up to 650MB in size - and it just made more sense to me to do it that way.
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i just change country account id from us to thailand .now i can't update apps that i use to buy when my account in us from itunes .all of apps(us id) don't show up in Purchased also . pls help i need to update my old apps from itunes
i just change country account id from us to thailand .now i can't update apps that i use to buy when my account in us from itunes .all of apps(us id) don't show up in Purchased also . pls help i need to update my old apps from itunes
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Can not update apps after IOS8 update on iPhone 4s
Can not update apps after IOS8 update on iPhone 4s
I can no longer update apps on my iPhone 4s after the IOS 8 update. The IOS 8 update took a very long time to complete, maybe 12 hours, and afterwards, it worked but updating packages were very slow. Package updates have since been problematic and about 4 days ago, it stopped being able to update any packages. I click on them to update and they never make any progress. I have 2.8 Gbytes free and I keep deleting more and more packages, pictures, etc. It seems like, from the amount of stuff that I have deleted, I should have more than 2.8 Gbytes free.
Is anyone else having this kind of problem?16GB iPhone4: Go to Settings, scroll down to iTunes & App Stores and touch. At the top of the next page it shows: Apple ID. Touch this. Select Sign Out. Your Apple ID will go away. Re-enter Apple ID and password. Try App Store again.
Other solutions were to go to Settings:General:Date&Time and turn off auto-update, then change date to next year. This didn't work for me, nor a lot of other users on the forums. It took reading a lot of threads to find the log-out, log-in solution. Even on the official Apple Website all I saw was: Make sure your connection is working, battery is charged, desktop is plugged in when you try to sync. OK I exaggerate, but with all the users posting this problem, you'd think they'd post their solutions when they work with a Tech Help call. -
HT201272 Can't update apps or buy songs or apps
Hi can't update apps or buy from iTunes . I was able to do all of this but can't now can anymore help me plz
Hi..
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
Multiple issue: Newly created passwords don't work/ can't update apps.
My issue is more with my apple i.d. than with my devices, which are an ipad 3 and an iphone 4 (will be upgrading soon). A few weeks ago, an icloud message popped up asking for my password. When I entered my password, it didn't work. I tried my password in several other places and it wasn't working, so I went into iForgot and changed it. It still wasn't working, so I tried changing it again, still no luck. This cycle continued for some time, recreating my apple id password over and over. I am using the same apple i.d. that I was before, but I had to change my gamecenter id, losing access to some games. My biggest concern is that I can get into the app store to see my account, but I can't update apps on either device. It doesn't say that I have the incorrect password, try again. It just does nothing. When I look at my account settings, I see that there is a password already in place (a previous password, can't see the digits, only the number of characters), but it is not the new one I created. When I try to put mine in it just reverts back to the old password, still leaving me unable to update my apps. About a week after this started, my wife and I noticed a dollar charge to our itunes account that we didn't do, we investigated and found out that my itunes account had been hacked. Apparently, the scam works when a small charge goes through and then once it does, much more is spent on itunes. I took my card off file and am waiting to get my apps updated, before I enter a new one. There are numerous issues happening and I'm not really sure where to begin. Any suggestions would be helpful.
Hello bcHarrisburg,
Thanks for contributing to the Apple Support Communities.
It sounds like you haven't been able to log into or use certain Apple services that require an Apple ID.
I have a few troubleshooting resources that can help, although if it appears that your account has been compromised, this article suggests contacting Apple Support:
Security and your Apple ID - Apple Support
If you believe your account information has been compromised, visit My Apple ID to change your password immediately. If you need additional help, contact Apple Support.
For more help with sign in issues, you can find some tips in these articles:
iCloud: Account troubleshooting - Apple Support
FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support
All the best,
Jeremy -
Can't update apps. Ipad asking for password to old email address
I I'd updated my email address several months ago. The App Store app worked fine. Now all of a sudden it's asking me to log in using the old email address and wants the old password. In settings for both the App Store and iTunes are correct. I can sign out and sign in from the settings menu but cannot update my apps through the App Store app itself. This just started today. How do I fix this?
IIf you got the app with your old email you can not change it, you need to update it with your old one. If you get any app with one email you can only use one email. Even if you log into your new email from itunes( scroll under and click on the email and sign out and log in with new email) it still won't let you do it with your other email. Sorry. You can not use different emails for some things. You can go to settings-iTunes and AppStore- update apps( it means it will automatically update apps) it does work, but uses a lot of battery usage. I hve had it on for a long time but I don't mind. hope this helped.
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HT204266 changed email but doesn't show up to login on ipad so I can't update apps
changed email but doesn't show up to login on ipad so I can't update apps. Any solution?
As long as you didn't create a new ID and merely changed the email address that you use for your Apple ID - go to Settings>iTunes and App Store. Tap your old ID and sign out. Then sign in with the changed ID.
If you created a new ID, you need to continue to use the old ID in order to update apps since purchases are always tied to the ID used to make the purchase. -
I can't update apps, it says this is not valid in Nepalese store, switch to US store. How do I fix this?
Hi,
Go to Settings > iTunes & App Store > Apple ID > View Apple ID > enter your password > set Country/Region to US if your account was created in the US.
Hope that helps. -
I cannot delete it with the X because it was never on my phone in the first place. It doesn't show up when I hook it up to Itunes. And it doesn't show up on my ipad. The app is MotionXGPS. Is it a virus? Thanks.
Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
Can't update apps because app world won't work
I have like 8 app updates but I can't update them because app world isn't letting me sign in. It takes like 2 minutes to authenticate my sign in info and it says it can't do it and has to close app world because an error occured.
AND I can't update app world or even connect my blackberry to my computer because I can't download/install the desktop manager.I can't do like anything. Currently I'm trying to download the desktop manager so I can update app world since app world keeps crashing. Like I'm on the authenticating screen with my email and password and it sits on the authenticating screen for minutes until it says that app world expereienced an error and needs to close. And I can barely update any of my apps.
I'm seriously fed up with blackberry right now.
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