Can't sign in to my Creative Cloud desktop app.

Hi, I'm new here.
I have installed Creative Cloud ver. 2.5.1.369, and when I try to sign in I just get a message that says "You've been signed out".
I have followed this: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html 3 times now, and it will not work for me.
My OS is Windows 8 Pro 64 Danish
I hope anyone can help.
Nikoline

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • Sign in issue with Creative Cloud Desktop App

    Error
    There was an error with this action. Try again later.
    03609ef9-3083-48b3-b374-035f743103c7

    It seems you are getting a blank screen after signing in, try the following steps:
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
              Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
             Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Please ensure you enable the show hidden files and folder options.
    Mac:
    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
    Windows:
    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
    Please let me know if still facing the issue
    Thanks!
    Ankit

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    I can't sign out or quit Creative Cloud Desktop.  I believe it is due to CCD "Apps" not connecting and endlessly trying to. I have installed this on 2 different Macs in 2 different networking environments. I have no firewall software running. I've uninstalled, restarted, reinstalled - on reinstall I'm still logged into my account and unable to quit. I want to sign out of an old account and log into a new account.

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
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    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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    Hello paulina,
    sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
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    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

  • Creative cloud desktop app won't let me sign in

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    SaurabhRai_Adobe wrote:
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    I've been banging my head on a hard surface way too much today.
    I don't need to call tech support, just to start banging my head all over again.
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    Hey everybody,
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    Hi Marion,
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  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

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    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
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    2) Creative Cloud - Download error - stubborn error
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    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
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    Eshant Jindal

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
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    Hi Rachel,
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    Let us know if the issue still persists or not.
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    Ratandeep Arora

  • When I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

    when I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

    My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

    Hi etges,
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    Thanks,
    Atul Saini

  • My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

    Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • How can I tell the Creative Cloud Desktop app that an app no longer exists?

    I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

    Thanks, here are my (mixed) results
    Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
    CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
    just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
    delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
    Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
    Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
    Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
    So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

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