Can't sign in when trying to install the Elements 13 upgrade.

Purchased the upgrade fro PSE 12 to PSE 13, if has downloaded, when I try to install if asks me to sign in, it just stays thinking about signing in for ages and doesn't go any further.

I've tried that and I still can't sign in when trying to install.   Although I can sign in when I go to the adobe website through Firefox without a problem, I'm having issues with Internet Explorer as it shows "can't display this page check that the website is correct", with certain websites eg: facebook, hotmail and my bank, so I don't know if this is an issue with signing in while trying to install.
Would it have been better to have purchased the disk from a store and installed from that?  If so, how do I get a refund from Adobe for the download purchase?

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