Can't sign into itunes with "unknown error (-50)" prompting

can't sign into itunes with "unknown error (-50)" prompting

Hi vagsmailbox,
I apologize, I'm a bit unclear about the exact nature of your issue. If you are talking about signing into the iTunes Store, you may find the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Regards,
- Brenden

Similar Messages

  • I can't sign into itunes, I get no error message.

    I can't sign into itunes, I get no error message. Anyone have any ideas. I've reinstalled it and nothing seems to work..

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Can not sign into itunes get error code 5002

    I was able to sign into iTunes, but when attempting to download a song I received error code 5002 and to try back later. Now I Can not sign into ITunes at all and am still getting the code 5002. I've changed my credit card info via store.apple.com but this did not fix the problem. ran diagnostic check and everything is fine. Is this a problem on their end?

    I fixed this error for my daughter after a while by working out that the address in her login profile was a different country from the iTunes and App store that she was logging into...
    I also blogged about it to try to help others as this took out a good 6 hours of my Christmas evening trying to set up my kid's MBP.
    http://blog.adaptovate.com/2014/12/fixed-itunes-5002-error-and-unknown.html
    Doug

  • Cant sign into iTunes with VPP manager email address

    Is anyone else having difficulty signing into iTunes with their Apple VPP account manager email address? I work as an IT contractor for a number of schools and in the past have set up VPP so that paid and free apps can be distributed via an MDM solution. Recently, the process by which we do this isn't working any more. Apple have admitted in emails that they have changed the way that VPP accounts are set up on their end and that during the transition some accounts were processed incorrectly (causing a lot of headaches and confusion). In one instance, we set up the VPP manager account using a distribution list email address of .*******. later, we enabled two step verification and provisioned the facilitator account. but when we sent to sign into the iTunes store with the management accounts email address, we got the error message: "this email is associated with he VPP program". We have told apple about this who replied with a frustrating tautology: "our records indicate that that address is associated with the VPP program, so you will have to use another email address to sign into iTunes." Trouble is, for the purposes of information management, we cant just sign into iTunes with any old email address, we have to use one provisioned by the education department, and they wont provision another email address for this.. Also, we have screenshots which demonstrate that it is possible to sign into iTunes with the program manager account at other schools, so what has changed? If this keeps up, I will have no choice but to recommend to all schools in future that they not go with Apple because their account provision system is not maintained at a professional level.  The fact that they are so slow moving on this makes me look bad and the lack of documentation is inexcusable given the massive profits they have been posting.  I will campaign vehemently against the use of apple in education unless this situation changes for the better.  Already one school on our books have had an absolute gut-full of and have sold off the 60 iPads they purchased in favor of Android tablets with custom ROMS. What is the solution and why is there no phone number for Apple VPP in Australia?
    <Edited by Host>

    I know this post is over a year old. We setup our VPP account in Feb last year. It's very frustrating.
    This is what I wrote to Apple.
    This whole system *****!!!!
    Seriously. I sign up under the old system and now we have to go through more doors to get in than a gold refinery.
    You honestly think your product is worth this much pain. Get real!!!
    I work at a school as THE ONLY IT Support Officer. I setup a generic user account for VPP under the old system so that the account was not tied to my name just in case I left or someone else had to take over the role. Now we cant use that account to manage the VPP account. We have to create other admin accounts. Trouble is, most of us already have our personal emails attached to iTunes accounts, AND YOUR SYSTEM WON'T LET US USE THESE ACCOUNTS TO BE ADMINS FOR OUR VPP ACCOUNT BECAUSE THEY ARE ALREADY ATTACHED TO AN ITUNES ACCOUNT!!!!!!!!!!!!!!!!!!!!!
    Now I'm home and I can't remember my logon password and cant recall my recovery key because it's all back at work on a system I cant access until 2 weeks from now when the school holidays are over.
    Well done Apple, you managed to make Microsoft look good!
    The generic email account we setup is a distribution list account for the purposes of adding and removing people as needed. Apples change now means that we have to create more email accounts. I won't be doing that any time soon, I already have 5 and not about to create moer.
    I too will not be recommending that schools go with Apple products. They are a consumer product, not an enterprise product. The promise you the world and all you get is pain.

  • After reinstall can't sign into itunes store

    after reinstall can't sign into itunes store

    Hi,
    you updated to iTunes 11.0.3 (42), and before that, all worked fine?
    Instead, now, everytime when iTunes chooses to have you enter your credentials again, they're practically ignored, i.e. the dialog re-opens just like before, like in a time-loop (à la Groundhog Day)... Of course, if you enter something wrong, just to test, you get an error message telling that, but that doesn't help at all.
    If so, or even if not, try this:
    log out (click on account to do so)
    log back in (of course, your Apple ID is empty then!)
    you're good for another [insert Apples timeout here]...
    Hoo-ray. Really nice, isn't it.
    I already filed a bug report; please swamp Apple with more “Thank You”s by clicking iTunes (next to the Apple on the left-hand-side), then “visit iTunes feedback site”, and fill the forms there. Thanks!
    HTH, Felix

  • I have an ipad I used with a computer which's now broken. I bought a new Macbook Pro and signed into iTunes with my usual Apple id and pw. I connected my ipad to the new Macbook but it won't back up my photos or Apps from the ipad to the new macbook. Help

    I have an ipad I used with a computer which's now broken. I bought a new Macbook Pro and signed into iTunes with my usual Apple id and pw. I connected my ipad to the new Macbook but it won't back up my photos or Apps from the ipad to the new macbook. Help

    What do you mean " back up my photos or Apps"?
    The photo sync is one way - computer to ipad.
    You can transfer itunes purchases.  Without syncing:  File>Transfer Purchases
    Copy everything from your backup copy of your old computer to your new one.

  • I can't sign into iTunes I signed out now I can't sign back in I even changed my password i keep getting the cannot connect to iTunes sign i have Internet connection

    I can't sign into iTunes I signed out now I can't sign back in I even changed my password i keep getting the cannot connect to iTunes sign i have Internet connection please answer ASAP

    Then try:
    Can't connect to the iTunes Store
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

  • I am having problems importing some CDs into iTunes on a laptop with Windows 8. Most CDs import without problem. The ones I can't import can be imported into iTunes with Windows 7. Does anybody know why this problem is occurring?

    I am having problems importing some CDs into iTunes on a laptop with Windows 8. Most CDs import without problem. The ones I can't import can be imported into iTunes with Windows 7. Does anybody know why this problem is occurring?

    First-off, this seems to be a general problem with 10.4 (across all the operating systems of which I am aware).  Unfortunately, I cannot provide a permanent solution but, if you need a quick fix, this will (hopefully) work for you.
    For some inexplicable reason, iTunes no longer recognises standard Windows paths.  For example:
    Y:\Music\Buddy Holly\Buddy Holly - Rave On.mp3
    The end result is that it will import a playlist with no content. 
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    file://localhost/Y:/Buddy Holly/Buddy Holly - Rave On.mp3
    It is possible to convert your existing playlists using a few basic replace commands in something like Notepad.  In my case, I made some code changes in my music manager and now generate two sets of playslists (one standard and one to accommodate iTunes).
    Forgive me foir stating the obvious but please remember to make sure that the disk / path containing your music is accessible when doing the import otherwise you will probably get a blank result.  Note that you can do a bulk import by selecting all the (revised) playlists and dragging them onto the iTunes sidebar.
    I am sorry that this is not a "clean" solution but it will work if you are in a bind.  The only alternative of which I am aware is to wait for Apple to fix the problem.

  • Changed my Apple Password and still can't sign into iTunes.

    I changed my apple id password and now I can't sign into iTunes.

    Delete the account (Settings>iCloud>delete account) and add a new one using the new ID.

  • I can't sign into itunes and complete a purchase

    I can't sign into itunes without constantly having to change my password..the system will not let me complete a song purchase without the incorrect password message even though I've changed it 3 times!! help

    What is the full text of the message that you are getting ?
    Messages about countries usually refer to the country that you have on your iTunes account. You have your correct billing address on your account, and you are in that country ? If you can't log into your account directly on your phone to view/correct your address details (e.g. via Settings > iTunes & App Store), then can you do it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com ?

  • I can't sign into iTunes on this pc so I can authorize it. I wan't to do this so I can transfer purchased iTunes music on my iPad mini to this pc. When I try to do this the response I get is just to try again later. Can anybody help me with this?

    I can't seem to sign into iTunes on this pc so that I can authorize it. I want to do this so I can transfer purchased iTunes music on my iPad mini to this pc. The response I keep getting is to try again later but its been days so I don't think that is the problem. I know I am using the correct user name and password so I don't know what's wrong. Can anybody help me with this?

    Hello
    It seems as though your account has been hacked.
    please contact Skype customer service and change your password.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • TS2972 can't sign into itunes

    Cannot sign into itunes, both username and password are correct, anyone know how to fix it?

    Hi vagsmailbox,
    I apologize, I'm a bit unclear about the exact nature of your issue. If you are talking about signing into the iTunes Store, you may find the following articles helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/kb/ts1583
    Regards,
    - Brenden

  • Can't sign into iTunes - luddite newbie - please help!

    Hi,
    Just bought an iPod touch refurb, 3G but I haven't upgraded the OS system to 10.5 from the pre-installed 3.1.3 if I'm not misunderstanding things.
    I'm running an iMac (2 Ghz Intel Core 2 Duo) purchased approx Nov 2007 running OS 10.4.11. I've upgraded my iTunes to the 9.2.1 release, set up an Apple ID and when I try to sign in to iTunes I get told the ID hasn't been used on iTunes yet (this much I knew already), I then get asked to review my account details before I'm almost immediately told "Your session has timed out. Try again."
    I've done a search for fixes, but if I'm honest, most of it is beyond me technically. Can anyone help please?
    Many thanks in advance,
    Kev

    Call off the dogs!
    I used my iPod to sign into iTunes, which then allowed me to create the iTunes account properly, then, hey presto, I was able to sign in to the iTunes store on the mac!
    Ace!

  • Can't sign into iTunes 10.4

    Need help guys...after installing iTunes 10.4 to my iMac i3 (10.6.8), i can't sign into it but i have no problem to sign into iTunes 10.3 version and below

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes, sign-in and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Can't sign into ITunes store after upgrading

    I had to have my laptop repaired, and I had to reinstall ITunes.  I downloaded the 64bit version from the ITunes website,

    Okay... and what's the issue?
    What happens when trying to sign into iTunes?
    No one can help if you choose to be vague and not provide details.

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