Can't sign into the Creative Cloud

Continually get this message everytime I try to access the Creatvie Cloud.
Unknown Server Error
Sign in is currently anavailable. We are unable to access your account
Try again later.
Yet I was able to sign in for this forum...what's up?
Mndseye

Ok what do you mean by Verified clock date and time? Define verify. My clock has always been correct to the right minute, which I manually did, my computer doesn't let me sync with a timezone to be 100% exactly correct, so I have now manually synced the time correctly to the second, when I have my computer clock up next to the one I have found on the link you gave me, it looks exactly the same. But the same problem persists when trying to log into the cloud, are you trying to say my computer clock has to be correct to the right millisecond/nanosecond or something?

Similar Messages

I Can't sign into my creative cloud. It says i've been signed out.

I Can't sign into my creative cloud. It says i've been signed out.

Hi
Please delete OOBE folder from this location and it should fix the issue.
Windows:
C:\Users\abhijiku\AppData\Local\Adobe
Mac:
~/Library/Application Support/Adobe
Please let me know if it helps.
Regards,
Abhijit

I can't sign into my creative cloud account

Hello,
I just installed creative cloud onto my laptop. I paid for a photoshop subscription and I'm trying to download it, but when I try download Photoshop, it opens my creative cloud but it says, "You've been signed out" when I try signing in, it loads for a few seconds then it tells me I've been signed out again.
Does anyone know what the problem is and how to fix it?

Please follow the steps here:
You are no longer signed into your Creative Cloud applications
Sign out, Sign in | Creative Cloud Desktop app
https://forums.adobe.com/thread/1329447?tstart=0
Please let us know if it worked for you.
Regards
Rajshree

Hii...i can't sign into adobe creative cloud....

hii....i can't sign into adobe creative cloud

Cloud desktop problems... which problem do YOU have?
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

Can't sign into to Creative Cloud Desktop application or Ae

Hi,
Please see attached images. Everytime I try to sign into CC ap on my new 27" iMac it brings up a window that says I'm signed out. It will not open or at all. Ae also gives me this prompt and won't open. Please help I'm in the middle of a time sensitive project!
Many thanks in advance!

HI Scott,
Please download the patch for CC Desktop app from here :: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also,use this link to update AE for MAC 10.9 : http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html
Cheers,
Kartikay Sharma

Why am I prompted to repeatedly sign into the Creative Cloud Desktop application?

tells me that I am signed out, need to sign in... over and over again!

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

How do I share files uploaded into the Creative Cloud with other creative cloud members?

How do I share files uploaded into the Creative Cloud with other creative cloud members?

Should be easy. Try this...
In Thumbnails view, click the little triangle (pointing downward) in the lower-right corner of the asset you want to share.
In the blue icon bar that appears, click the Share icon (the third icon from the left, just right of the trash icon). The Share dialog should pop up.
In the Share dialog, enter the email address of the person with whom you want to share the asset, then click the Send Email button - they'll receive an email with a link to your asset. OR
You can also copy a link to the asset and then paste that into your own email client if you prefer. To do that, click the Link icon (looks like a "chain", and is to the right of the email "envelope" icon) - then click the Copy Link button.
Note that the Share options won't be available if your asset is set to "Private" - you can control whether an asset can be viewed (or downloaded) by others by clicking the Public/Private control (green or red "lock" icon).
You can also access the same Share controls if you click on the file to see it one-up (you can do this from either Thumbnails view or List view); click the Share icon near the upper right corner of the browser window (to the right of the asset name).
Hope that helps.

Will story's cost be looped into the Creative Cloud?

Hi,
I like Story - and see the release is set for a month away or so. Is it going to be looped into the pricing for the Adobe Creative Cloud? The Creative CLoud thing is pricey - starting at $50 a month... Whoa geez! I only use Premiere and Story - and don't need the cloud services for the other gagillion products?
Can story be separate from the Creative Cloud thing, there is no way I can afford 50 a/mo.

There will be a separate price for Story. You do not have to buy the creative cloud just to access Story. That said, it might be cheaper to subscribe to the CCM if you use multiple adobe products.
--Anubhav
From: bdubbread1 <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 5 Mar 2012 23:05:03 +0530
To: Anubhav Rohatgi <[email protected]<mailto:[email protected]>>
Subject: Will story's cost be looped into the Creative Cloud?
Will story's cost be looped into the Creative Cloud?
created by bdubbread1<http://forums.adobe.com/people/bdubbread1> in Adobe Story - View the full discussion<http://forums.adobe.com/message/4245936#4245936

Is there a chance that Captivate will be bundled into the Creative Cloud Suite?

Is there a chance that Captivate will be bundled into the Creative Cloud Suite?

When I'm asking about this in some webinars, I get mostly two answers: that is another business unit (Captivate and Presenter), or those applications are not considered for 'creative' people. The last reason always makes me laughing but is typical of the way 'big' Adobe is looking down on 'small' Adobe.
Rod, Framemaker and RoboHelp are not in the Creative Cloud neither. Both have a bit limited, but very specialized user base. And really, Framemaker has features that InDesign (which is much more promoted by Adobe) has not yet. It does publish directly to different ebook formats, which is still a very cumbersome work flow in InDesign who is the 'flagship', and where defenders mostly tell that FM is EOL. RH has even more formats available as output. Maybe Captiv8r, respected RH expert, can offer more info. Technical Communication Suite is the only suite that remains for the moment, version 5 was released two weeks ago.
Another possible reason, which doesn't apply to Captivate: Presenter, RoboHelp, Framemaker are not available for Mac (Presenter Express is only a small part of Presenter).
It is also my opinion, that at least Captivate belongs in the CC and that it 'could' extend the user base, but I'm a very bad marketing person, other people do know better.
Lieve

I can't get to the Creative Cloud app

I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
Cheers
Tom

Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Can I purchase a Creative cloud license in Hong Kong and assign for our China staff use? if no how can I purchase / use the creative cloud in China?

Can I purchase a Creative cloud license in Hong Kong and assign license for our China staff use? if no how can I purchase / use the creative cloud in China?
thank you!

You should be able to find some information : Other ways to buy | Resellers | Adobe Hong Kong
View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
We’re working to make Creative Cloud as widely available as possible and will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership through a global Adobe reseller.
Creative Suite 6 products are also available for purchase. Learn more ›
Creative Cloud Help | Creative Cloud / Common Questions
Regards
Rajshree

Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it under your ID. In that case, contact iTunes Support.

I can't sign into the itunes store using the 3G network?

I can't sign into the itunes store using the 3G network?
I keep getting the error "Can't connect to the iTunes Store"
This also makes it impossible for me to use itunes match with the 3G network.

I've got this as well and it seems to have affected only the Music and Home pages - do a search in the search bar and you will get to the films etc. Looks like somone goofed! If anyone from Apple checks this out, mine is the UK store. Home page and Music pages only affected.

If for some reasons I have to reinstal my OS.Can I then reinstal the creative cloud & the programes

If for some reasons I have to reinstal my OS.Can I then reinstal the creative cloud & the programes

yes.
it would be a good idea to deactivate first (help>deactivate), then uninstall (unless your re-formatting your harddrive).

Can't sign into the Creative Cloud

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