Can't sign onto Creative Cloud

Question

Hello all,
I have tried all of the solutions suggested here, including installing the Application Manager. I uninstalled Creative Cloud and reinstalled it. Each time I
launch Creative Cloud I get a blank screen (below).
I can still use Indesign and Photoshop, but now I need Illustrator for a project. I can't even download a free trial. Customer support phone line is down and I've been waiting for half an hour to chat with a representative. Does anyone have any suggestions? Thanks

Answer 1

Below are conversations I had with Adobe online agents.
THREE times I was told that I was going to be put through to tech person and was told to wait.
Each time I was waiting for over an hour!!!
I cannot log on and download Adobe Premiere Pro and I really need to as time is money and I'm under serious pressure to get a job done.
Adobe - can you please resolve this issue?
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Rohit_Mathur.
Rohit_Mathur: Hello! Welcome to Adobe Customer Service.
Rohit_Mathur: "Thank you for contacting Adobe Systems, My name is Rohit Mathur, how can I help you today?"
Rohit_Mathur:
Cian: Hi Rohit_Mathur, I was already chatting with Prabhanshu and he could not fix the problem. He was to put me through to the another group. I'm waiting about 30 minutes. I'm just wondering if you have forgotton about me? Please see the previous chat below: "Hi, there are 4 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience. Hi, there are 2 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience. You are now chatting with Prabhanshu. Prabhanshu: Hello! Welcome to Adobe Customer Service. Prabhanshu: Hi Cian. Prabhanshu: May I please have your email address registered with Adobe? Prabhanshu: We have not heard from you for some time. Do you wish to continue to chat? Cian: Yes, apologies the email address is Cian: sorry... *** Prabhanshu: Thank you for the email address. Prabhanshu: If I am correct you are not able to log in to your Creative Cloud Account? Cian: I'm looking to download a program and cant log in Prabhanshu: May I know the exact error when you are trying to download. Cian: Is there any way of sending you a screen grab? Prabhanshu: No , but you can elaborate the error when you try to log in to the Creative Cloud Account. Cian: Ok, on the top right of my screen there's the creative cloud icon. I normally click this, a window drops down and I enter my Adobe ID and password. However when I log in the system automatically logs me back out and returns the following message "You've been signed out - Please sign in to continue". Prabhanshu: Thank you for the information.. Prabhanshu: Can you please delete the cookies from your browser and try to log in again. Cian: No, it didn't work. Prabhanshu: Sorry for the wait. Please do stay online. Cian: ok Prabhanshu: I have now sent an email with the password reset link to your email **** please check your email while I will be on standby. Prabhanshu: Have you receive the email with the reset password reset link? Cian: Yes thanks, doing it now.... Prabhanshu: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! Cian: No, what I meant was I'm in the process of changing my password!! Prabhanshu: I am with you. Prabhanshu: Click this link to log in to Creative Cloud Account. Prabhanshu: Are you able to log in to Creative Cloud Account? Cian: I can log into this link however, for example I'm trying to download After Effects, when I click the download button the original window from the top right of the screen pops back up prompting me to log in Prabhanshu: I'll be right with you. Prabhanshu: I see that this is more of a technical issue. Please stay online while I transfer the chat to the technical team to assist you better. Cian: Ok thanks Please wait while I transfer the chat to the appropriate group.
Rohit_Mathur: Thank you for the information
Rohit_Mathur: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
Cian: Thank you, how long will I have to wait?
Rohit_Mathur: We have a heavy chat flow today, It may take 1-2 minutes
Rohit_Mathur: Please stay online
Please wait while I transfer the chat to the appropriate group.
Time 12.15pm, 31st October 2013
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Vijayant_Srivastava.
Vijayant_Srivastava: Hello! Welcome to Adobe Customer Service.
Cian: Hello
Vijayant_Srivastava: Thank you for contacting Adobe Systems, my name is Vijayant, how can I help you today?
Vijayant_Srivastava: I just checked and your session got ended while transferring the chat to the another queue, right ?
Cian: Yes, I'm waiting nearly one hour and a half. I was first onto Prabhanshu was to transfer me. Then I was in touch with Rohit_Mathur who said I would only be waiting 1-2 minutes. That was an hour and a half ago@!!!
Vijayant_Srivastava: Please allow me a moment while I transfer you to the support team again .
Cian: Can you guarantee that I'll be put through this time?.......