Can't sign up for NRL digital pass

I'm trying to sign up to NRL Digital Pass. I am a telstra customer, my password has all uppercase letters and it is telling me my password is not correct as it doesn't contain any lower case letters? The password is correct because i confirmed this with telstra. 

Hi NRLfan2,
So you're aware, all live and delayed broadcasts are only available on compatible laptop devices that are not connected to an external monitor, running the following browsers:
Internet Explorer 9 and above
Mozilla Firefox 28 and above
Google Chrome 31 and above
Apple Safari 6 and above
Live video playout to any external device (eg: a PC monitor or TV via direct cable connection, Airplay or Airplay mirroring ) is not allowed.
You can find more FAQs via http://www.nrl.com/frequently-asked-questions/tabid/10874/newsid/84231/default.aspx

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