Can't Start Trial Photoshop CS 5
I have just downloaded Photoshop CS 5 but it will not launch—the icon has a circle with a diagonal slash through it (and the prompt says the app may be damaged or incomplete). I have tried the Trial Download process several times but keep getting the previous situation. Please help.
If you are still having installation problems please try removing the software using the Uninstaller in Applications/Utilities/Adobe Installers. After that is complete I would also recommend running our CS5 Cleaner tool. You can find directions on it's use at CS5 Cleaner Tool for installation problems | CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please feel free to respond to this thread if you have any questions regarding the steps listed in the document.
Also I would be curious to know if running the cleaner tool allowed you to resolve your difficulties. It will also be useful if you could respond back so other users experiencing the same difficulty would know the results.
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Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components\15B53DA27A7638845BFE96BF88852035]
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Достал логи из журнала событий ОС / Some logs from System Event Log's
Имя сбойного приложения: Photoshop.exe, версия: 15.1.0.148, метка времени: 0x53d97a8f
Имя сбойного модуля: igdfcl64.dll, версия: 8.1.0.2867, метка времени: 0x506355da
Код исключения: 0xc0000005
Смещение ошибки: 0x0000000000806613
Идентификатор сбойного процесса: 0xe84
Время запуска сбойного приложения: 0x01cfbd1e15e2a45b
Путь сбойного приложения: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Путь сбойного модуля: C:\Windows\SYSTEM32\igdfcl64.dll
Идентификатор отчета: 5673b9ee-2911-11e4-be70-08edb912f3f2
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- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-08-21T08:58:37.000000000Z" />
<EventRecordID>2299</EventRecordID>
<Channel>Application</Channel>
<Computer>A-101</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>15.1.0.148</Data>
<Data>53d97a8f</Data>
<Data>igdfcl64.dll</Data>
<Data>8.1.0.2867</Data>
<Data>506355da</Data>
<Data>c0000005</Data>
<Data>0000000000806613</Data>
<Data>e84</Data>
<Data>01cfbd1e15e2a45b</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\SYSTEM32\igdfcl64.dll</Data>
<Data>5673b9ee-2911-11e4-be70-08edb912f3f2</Data>
<Data />
<Data />
</EventData>
</Event>
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Источник: Application Error
Дата: 21.08.2014 12:58:37
Код события: 1000
Категория задачи:(100)
Уровень: Ошибка
Ключевые слова:Классический
Пользователь: Н/Д
Компьютер: A-101
Описание:
Имя сбойного приложения: Photoshop.exe, версия: 15.1.0.148, метка времени: 0x53d97a8f
Имя сбойного модуля: igdfcl64.dll, версия: 8.1.0.2867, метка времени: 0x506355da
Код исключения: 0xc0000005
Смещение ошибки: 0x0000000000806613
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Время запуска сбойного приложения: 0x01cfbd1e15e2a45b
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Путь сбойного модуля: C:\Windows\SYSTEM32\igdfcl64.dll
Идентификатор отчета: 5673b9ee-2911-11e4-be70-08edb912f3f2
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<Provider Name="Application Error" />
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<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
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<Channel>Application</Channel>
<Computer>rgaliev</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.1.0.148</Data>
<Data>53d97a8f</Data>
<Data>igdfcl64.dll</Data>
<Data>8.1.0.2867</Data>
<Data>506355da</Data>
<Data>c0000005</Data>
<Data>0000000000806613</Data>
<Data>e84</Data>
<Data>01cfbd1e15e2a45b</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\SYSTEM32\igdfcl64.dll</Data>
<Data>5673b9ee-2911-11e4-be70-08edb912f3f2</Data>
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</Data>
<Data>
</Data>
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