Can't start up 3G!! Help please!

Ok- so I just got an ipad and want to sign up for a cellular data plan. I click settings, 'Cellular Data ' then I hit 'View Account' ...(while connected to WiFi) and it comes up as 'this may take a few seconds to load' but then takes about 2 full minutes, and then it says 'connection failed. server was lost. try again later"...but i know the server wasn't lost because i can still get on to the internet for email and such.
am i doing something wrong?? please help!

If you are in the USA it uses the 3G service to set up the account. Do you have 3G service available where you are? Does the ATT and #G and bars show in upper left?

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