Can't Switch to Triple Play Bundle

I am trying to upgrade to the triple play bundle, currently I have an old internet plan and an old TV plan that are not longer offered and not in any contract. The triple play bundlewith the free HD-DVR for life will be quite a bit cheaper than what I pay now and I will get more HD channels. The problem is I can't upgrade.
When I try to sign up online after entering my address and saying that I want to change my subscriptions is says "We're sorry.
We are experiencing a temporary problem and can't continue your order at this time." and tells me to call 1-800-VERIZON(but this isn't temporary it has been like this for months). I was on the phone with different people for over 2 hours today and got different stories from all of them, but none of them can tell me why I can't do it online. They also can't give me the same package that I want over the phone for the same price as online. After talking to everyone from billing to sales to tech support I was told they would forward me to someone who could help me with the website - guess what, he connected me back to the MAIN MENU. This is Extrememly poor customer service.
All I want to do is change my plan, but no one I talk to is willing to help. I almost think it is because I will be getting more by paying less that they have blocked me from doing it online.
Has anyoine else had an issue like this? Any tips on who to talk to on the phone? Should I ask to talk to a supervisor or something?

Same problem for the last 4 days after I switched my phone service. Been on the phone with so many different operators from phone to on-line but no one can't solve the problem. I just wanted to change my plan services to have a higher internet speed and prime TV but the operator on the phone quoted me a higher price than the one offered on-line. When I asked why the difference, he said I have to make the change on-line in order to get that price. And of course I get the same error message when I try on-line! Looks like contacting Cox is only my option now.

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Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

FIOS Triple Play bundle

On Friday I had them install FIOS triple play bundle. I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed. My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code. I entered that info and it came back and said that it was invalid. I tried to enter my verizon user name and password and it said that it was not correct. Is it true that if I don't respond by 30 days they will start charging me more. Anyone that got the triple play...did you have to activate it to get the discount.
Thanks
Cheryl

Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
FiOS
888-553-1555
Customer Service - Monday-Friday 8:00am - 6:00pm
Technical Support 24/7
Message Edited by prisaz on 05-03-2009 07:22 PM

Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Can you switch off continuous play?

I have an iphone 5. When playing songs is it possible to stop it automatically playing the next track?? I don't want to have to put each track into a different playlist. I'd just like to play one and then when it's finished I can then press play on the next track. Any advice would be much appreciated.

The only suggestion I have is to tag your songs as "Skip when shuffling" and turn Shuffle mode on. That will make playback stop after the selected song completes. The downside is that this is an all-or-nothing thing, so to disable this you'd have to not use Shuffle, or re-tag your music again to turn this setting back off. If it is just a specific set of songs maybe that's not a problem. The "Skip when shuffling" setting is done in iTunes, go to Get Info and look on the option tab for the song(s) you want to change.

Can't switch buttons when playing on a dvd player

I searched the discussions and was unable to find an answer to my problem.
How do you get the dvd to select different buttons when played on a dvd player? When I play the dvd on a computer the buttons are highlighted when the mouse is placed on them, but when I play the dvd on a dvd player, I can't get it to navigate through the different buttons on the menus. I can only select the first button on the page. I'm sure this is a simple fix, but I can't seem to figure it out. Any help would be greatly appreciated.
Thanks,

Choose the button and go into the advanced tab in the inspector. You can then set the Up, Down, Left and Right function for your dvd buttons. DVD SP will set it up automatically if you like BUT if you have a more complex menu you can set your button navigation manually. Manually gives you a little more control and creativity. When you simulate in DVD SP the buttons will highlight as if on a computer if you use your mouse. If you were to use the button keys (up down arrows) in the simulator you would notice they don't work either. Set you button navigation in the advanced tab in the button inspector...

Triple play bundle but no phone SVC yet

Where is the phone ??? please activate it.

diannadew6852 wrote:
Where is the phone ??? please activate it.If you just had service installed, it can fgrom 24 to 72 hours for all of your services to come online... Especially if this was a late Friday or Saturday installation.... If your Phone Service is still not up and running later this morning, call into Comcast and ask for a status for when it will be up and running....

Why does double play cost more than triple play?

all I want to do is get rid of my phone service so I can stop throwing away $120 a year renting a modem. multiple reps confirmed that my package price will go up by switching from triple play to double play. I also asked what would happen if I purchased my own modem (without telephony) and was told I would be automatically downgraded to double play. I want less but to get less I have to pay more. Does anyone have any suggestions that could help?

thanks for the response. I have called and spoke with retention about 3x now. They told me I am already on a great promtional (not under contract) triple play bundle. I am okay with the price I guess but all I really want to do is purchase my own modem. I have already paid them over $240 the past 2 years which is a complete waste. The modem I want to get does not support telephony. I don't understand why I can't use a compatble modem and keep paying for the triple play and just not use the phone service.

Nothing but trouble since signing up for triple play

I should have known from the moment I tried to register for a triple play service online that something was fishy. While trying to register, I could get almost to the end but it would not process. I called for support, who walked through the process with me and again it would not go through. No problem he said, I will honor the online price (which I am still trying to get settled 30 plus days later). As soon as I recieved my first bill for the tripl play bundle I registerd for, I knew it was wrong. I was charged 175.25 for an $89.99 package. If that wasn't bad enough, I was charged for a phone number I didn't have. After a month of trying to seek assistance from a variety of departments which, at one point included waking up to no service at all virtually nothing has been resolved even though several supervisors have assured me it would be resolved on the next bill. After an extrodinary number of "hours" of phone calls trying to get nothing more than what I originally ordered I was directed to set up a new MyVerizon account to access the phone number I was suppossed to have all along. Now all that seemed reasonable until I had to also choose a new primary email (now that I've already notified my contacts of the original change). The straw that broke the camel's back was receiving a new bill not for the amount arranged witha supervisors assistance but rather $216... $94 more than the bundle cost. I have always attempted to be reasonable on the phone even though the frustration has reached the breaking point.
It has become obvious to me that Verizon is not interested in hving me as a new customer and that customer service only provides lip service under the quise of correcting difficulties when in reality it's just a brush off. Even the E-Center (when I fianlly got to them) told me the problem I encounted attempting the online registration happens all the time.
In this day of technology and with verizon claiming to be the "best", it seems strange to me that they can't take of basic customer service and provide a customer with what they ordered. It's also obvious that one department doesn't know what the other is doing as you get shifted around, put on hold, disconnected and hung up on which has resulted in several three-hour phone calls.
Does anyone have ayn idea of how to speak to a human being that is actually cabable of addressing and resolving a problem without making you feel like you are center ring in a three-ring circus?
I will make one more attempt and then it's Comcast... come back. And there is no way I will pay a early termination fee. For what I've been put through, asking for nothing more that the bundle I registered for, Verizon should be paying me to stay. I have reached the point where I am ready to notify the better business bureau, local media and other consumer watchdog alliance.
Help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Tips for FIOS Triple Play installation

I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation.
Here's a description of my current situation:
I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
No CAT5/6 currently running to any room in my house.
I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

Ok, well here's the skinny.
Double check that you qualify, I am sure you do if they are aggressively marketing like that.
verizon.com/fios
Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection. All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
They will likely mimic the current dish set up, and everything else looks pretty straight forward.
the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
That may impact your wireless performance but other than that, you should be good

How can I downgrade Triple Play to just FIOS Internet?

A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).
So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

"Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

Sometimes when I play songs in Itunes by double clicking on them, Itunes will place the song as the first one on the album. It will chnage the order of the songs on the album, and I can not switch them back to the correct order.

Sometimes when I play songs in Itunes by double clicking on them, Itunes will place the song as the first one on the album. It will chnage the order of the songs on the album, and I can not switch them back to the correct order. This onloy seems to happen when I double-click on the song to play it in itunes. If I just hit play, this doesnt happen. As a result, I have several albums now in which the songs are in the wrong order. Its very frustrating, as this error then transfers over to my ipod every time I sync it. When I choose the info. for the songs, it has them correctly listed (i.e., it lists the songs as being #1 of 19 on the CD, for example). But then the song will have placed by Itunes as #5 of 19 for whatever reason. Itunes does not do this every time, but does it with enough frequency to be maddening. Any thoughts?

The problem of tracks becoming de-linked between iTunes and the music files in your iTunes music folder happens for different reasons - this seems to come up fairly commonly in this forum.
The solution can be to locate each song in the iTunes library, as you mentioned - or, but wait, before I get to that...
trouble finding the original track in your iTunes music folder? maybe look for it under compilations, or if not using the 'group compilations preference' then look in the folder under the songs artist name, but what song artist name iTunes uses depends on what you have in the metedata tag spot for album artist or song artist. Any varyation in artist name spelling, in the menu item 'get info' metadata for any selected individual track will cause iTunes to create that as a separate artist folder in the library, even names like 'various' or any difference at all (even the word 'the' can change where in your iTunes music folder a track gets placed by iTunes). You can try to use the finder function of find file (finder munu item outside of iTunes) to locate hard to find items.
Back to how to re-link any de-linked tracks .
There may be scripts that can help re-link de-linked music files - or, at least provide you a list of such files, Scripts are easy to install and use...
at Dougs Scripts, there is one called iTunes Track CPR that might work
http://dougscripts.com/itunes/scripts/ss.php?sp=itunestrackcpr
or, if you just want a list of de-linked tracks, go to
http://dougscripts.com/itunes/
and find the script called List MIA's, this will create a text file listing all de-linked tracks
if you review the thread at
https://discussions.apple.com/thread/3633708
also the thread at
https://discussions.apple.com/message/17513078#17513078
you may find more insight into dealing with this kind of issue there, although some of that thread may not apply to your case, aspects of it might help.
Good luck.

HT3152 I have triple play cable service. Phone service is internet based. i pay monthly charge for cable provider modem. I also want to use modem for my Apple ipad2. Can I replace with another modem that will support internet based phone as well as ipad2?

I have cable triple play service. Phone service ios internet based and depends on cable provider modem. I pay monthly charge for modem. I also want to use modem for ipad2. Is there any modem that can support both internet based phone as well as ipad2?

If I understand you correctly, I have the same configuration. My modem supports Internet and phone service and my television service bypasses the modem. It does not do any routing. It has a single Ethernet port and I plugged in an external router with a WiFi radio - Apple Airport Express. Works like a champ.
Configuration of the Express was difficult. I had to plug it in to AC power and to the modem. Then, I opened up Airport Utility and had to click "yes" for each recommendation. Then I had to really think hard to come up with a WiFi password. Took me a horrendous thirty seconds from start to finish!

Hi. I have downloaded the new iOS 6.0 software update but now I can't switch off the shuffle function when playing music. Help please. Stuart

Hi. I have downloaded the new iOS 6.0 software update but now I can't switch off the shuffle function when playing music. Help please. Stuart

I have the same problem and haven't been able to figure it out either

True or False - re $99 Triple Play

Simple question, but I have gotten conflicting answers from VZ reps: For the current "triple play" promotion that includes "$150 Cash Back" (and is being aggresively promoted in my neighborhood, where virtually everyone already has Verizon phone service only), is it true or false that a current Verizon phone-only customer (not Fios, just copper POTS) is ineligible for the full $150 but will get instead a "pro-rated" $100 cash back?
I cannot find this referenced in *any* of the promotional materials, even in the fine print. Is it true, and if so, why is it not documented anywhere?
Thanks,
Jerry

This is what I see for the current offer and is in the fine print at the bottom. If you are a copper subscriber and enroll for all three
services you must commit to the terms of the contract.
This it what it shows in my area. It may depend on your area. If you do not have FIOS or never had it it should apply to you. Perhaps one of the good Verizon people here will confirm this.
http://www22.verizon.com/residential/bundles/verizonbundles/
SPECIAL OFFER:Order online and get $125 Back for Double Play and $175 Back for Triple Play!
Plus, order online and take $5 off the monthly rate for the first year. HURRY! Offer ends soon.
** $125 and $175 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. Must reimburse total value of card if service is canceled within 6 months. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Sorry but FIOS bundle does show this.
SPECIAL OFFER:ACT NOW AND GET $150 Back. Plus, order online and take $5 off the monthly rate for the first year.
HURRY! Offer ends soon.
* $150 provided via prepaid bank card. Card can be used where prepaid bank cards are accepted. To obtain cash from your card, visit a participating bank and present your card and ID. Must be enrolled in service for 31 days to receive card which will be sent within 60 days of in-service date. $179 early termination fee applies. Prepaid bank card delivery may be delayed or withheld in the event of suspected fraud. Price Guarantee applies to base monthly rate only and is void if changes are made to the service plan. Valid 2/22/09 through 4/18/09. Must install by 6/18/09.
Message Edited by prisaz on 04-10-2009 08:09 AM
Message Edited by prisaz on 04-10-2009 08:09 AM

Can't Switch to Triple Play Bundle

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