Can't sychronise BB8520 using Desktop Manager 5.0.1

When I try to synchronise my Blackberry 8520 using Desktop Manager 5.0.1 I get the following message:
"Your computer must be connected to the internet to perform this operation. Please ensure that you are able to connect to the internet and try again."
Well, my computer is connected to the internet (I'm writing this aren't I?!).
Any ideas as to what the problem is,anyone?
Thanks in advance...

Hi and Welcome to the Forums!
This KB has information about that message -- hopefully it contains something useful for you.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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You're welcome.
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Hello the_bgb_society
Welcome to BlackBerry Support Forums
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Click " Like " if you want to Thank someone.
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Solved!
Go to Solution.

vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
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Hi and Welcome to the Forums!
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry 8350i using Desktop Manager 4.7 ASCII importer

Blackberry Desktop Manager no longer supports Lotus Organizer 5.0. I tried using the ASCII import feature and get a Windows XP error message 0x80040057 View Documentation. Does anyone know what the conflict is? Is there a Mapping problem? Can't get past Address Book where the program bombs out. Any help would be appreciated.

there is a method involving enabling detailed logs on the Desktop Manager. Then it will give information about that 227th item. check the forum or th public knowledge base (click on the "SUPPORT" button on top of the present page)
if I were you, I'd just wipe the calendar database on the device, do the sync, and when it stops : open the calendar on the device and see the last event synchronized. it should be the 226th.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Sync Error "An error has occurred please try again" with Contacts using Desktop Manager

Hello,
I've been trying to fix my Boss's sync issue for sometime. I hope some one can help.
He has a BB Curve
He uses Microsoft Entourage 2008 sync'd with Mac's Address Book
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When syncing contacts he gets "An error has occurred please try again"
I went under advanced settings and click replace everything on blackberry device. That worked and his phone is now up to date with his address book however if you don't click "Replace.." the error still occurs.
He fusterated because he wants to be able to sync back and forth not just from his computer to his phone. I hope this all makes sense and someone can help.
Thank you

demzi11 wrote:
I have the same thing! I have no idea how to fix it
Hi and Welcome to the Forums!
Read the KB that Xandrex linked...it cures this situation in something like 75% of the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot Load Applications Using Desktop Manager

I have a Blackberry Pearl 8130 (through Verizon) and am running Microsoft XP Professional on the PC. Using the About Blackberry Desktop Manger menu item, I find the Desktop Manager version is 4.3.0.15 (Aug 15 2007), the Device Manager version is 4.3.0.7, the Application Loader version is 4.3.0.13, and the RIM program is 1.0.0.35. The Device Software tab has no software listed, although I have several applications installed.
The problem is that when I try to load a new application, the loader program always gives an error message that it cannot find any new applications even though I point it to a directory that contains both the *.alx and *.cod files. Luckily, so far i have been able to find over the air installation options but that isn't always going to work.
I have spent hours on this problem, mostly on the the Blackberry website, but so far have been unable to find anything that worked. I even did a full reinstall of all of the desktop and device software--a full half day job.
Any new ideas would be greatly appreciated.

frfghtr wrote:
Could it be that the desktop manager is generic so as to support all blackberrys but the device software is required for programs that will only work on certain models?
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PITA I know, but its the only way it can be reliably done.
Message Edited by Ben on 04-02-2008 03:26 PM

Can't sychronise BB8520 using Desktop Manager 5.0.1

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