Can't sync anything with my microsoft account and can't create a new one?

Hi,
I have recently done a software update to Windows 8.1 and now every time I try to access an app it prompts me to sign in to sync my data. I follow the screen prompts using my email address and password (the same as the one I have used to access this forum
so my current working microsoft account) and it says a microsoft account with this email address already exists on this PC.
I get through to the validation code page section, the code is sent to my phone, I enter it, the cloud information page is displayed the switch to microsoft account option appears I click switch and it says an account already exists on this PC???
If I try to choose the alternative option of creating a new account with the same email address (my main email account) I have the same issue which is an account already exists.
I have lost data and can't sync any music tracks etc - hugely frustrating!
What do I do??

Hi,
What's your current User Account? Local Account or Microsoft Account? If local account, please sign out and switch to Microsoft Account. If not, it should have problem with your Microsoft Account, please try to delete it from your system and readd it for
test.
Roger Lu
TechNet Community Support

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Can't sync anything with my microsoft account and can't create a new one?

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