Can't sync contacts or photos from iPhone to iPad, help!

Can someone help? I just upgraded my friends iTunes and then showed her how to sync the two (she's 70). Trouble is her contact and photos from her phone didn't transfer to her iPad. Wi-if is turned on. I made her an iCloud account and that's turned on, what am I missing?
Please, can anyone help me?
Thanks,
Patty

Use the same iCloud account on the iPhone and the iPad.
The info will sync iPhone <> iCloud <> iPad.
Go to Settings > iCloud and enable everything (Contacts, Calendars, etc.)

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