Can't sync ipod to itunes

When I plug my ipod touch in to my computer I get this message "itunes could not connect to the ipod because an invalid response was received from the device." I don't know how to fix this problem. I've tried resetting my ipod and I've downloaded all the right driver software. Anyone know how to fix this?

iTunes cannot connect to the iPhone because an invalid response received from the device: This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14, below.
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
http://support.apple.com/kb/TS3694#error13

Similar Messages

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    For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
    Find out how to do that here.
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    Enable your iPod for disk use.
    See: iPod Disk Use.
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    Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
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    Hi there,
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    Hi there,
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  • No app store present on iPod Touch 4th gen and can't sync apps in iTunes, tried restoring/updating

    I've tried everything I know to fix this problem with no luck so far, I'm hoping someone can help. Note that iTunes has been updated to the latest version (and my friend's computer is running Windows 7, if that helps at all).
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    What exactly happmens when you try? Error message?

  • My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account

    My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over.  I just really want to get the new Ipod under my own account, and be able to use it...

    There is no such thing as a "sub-account."  Also, you probably mean iTunes library, when you say "account."  Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases.  iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account).  You'll need to clarify...
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  • HT1320 Can i sync a different itunes account to an old Ipod that was set up with a different account that is no longer active

    I have found my old ipod that I would like to sync to a different itunes account that it was not set up, how do i sync it to my current account.  The old account information is lost and do not have it

    If you used automatic syncing, an iPod syncs with an iTunes library, not to an account, such as your iTunes Store account (Apple ID).  So, if you still have the same iTunes library, it should still work with that library, even if you no longer have access to an "account." 
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    How can I rebuild my itunes library on my new computer that will include all my downloaded CD's. My new library only contains my purchased music,apps.books and movies, (My library on my old computer is scraped)
    The library on my ipod is intact. I don't dare to sync with the library on my new computer because I will loose my cd music.  Can I do a reverse sync IPOD to Itunes?

    Browse the app store.  You will need a special purpose app to help you.

  • I synced ipod to itunes (windows), it removed all my single purchased songs. I can see the songs in itunes, but they are gray

    I synced ipod to itunes (windows), itunes removed all my single purchased songs from my iphone. I can see the songs in itunes, but they are gray and I can't move them back to my iphone or to any other device.  I can't play them on the computer in itunes, I can't move them back to my iphone (where original purchase was made), and I can't move them into another ipod.

    I had the Itunes store do this to one song out of three I downloaded. I went back to the Itunes store and reclicked on the song to download it again. It ran the download again and got the complete song this second time. Then I just resynced with my Itunes and all is fixed.

  • My old laptop crashed, and took my iTunes account with it.  I got a new laptop, and want to sync my iTouch to my new iTunes account.  It gives me an error message stating that I can't sync to multiple iTunes accounts, but I can't access my old one!  Help!

    My old laptop crashed, and took my iTunes account with it.  I got a new laptop, and want to sync my iTouch to iTunes.  It gives me an error message stating that I can't sync to multiple iTunes accounts, but I can't access my old one! 
    How can I get my new iTunes account to allow me to Sync my iTouch?  The only option it gives me is to "transfer purchases" from my iTouch to iTunes, but that is only about 25% of my iTunes library-most of it is CDs I have uploaded.  How can I Sync without losing all my music from my iTouch???
    Also, I have lectures and photos, etc. on my iTouch that I don't want to lose.
    I've tried a few of the iPod copy programs-the free ones and the ones you have to pay for, but I can't find one that will work for ALL my content on an iTouch.
    Right now, I can't get anything from my iTouch to iTunes, and I can't update my iTouch with my new iTunes purchases, so I'm stuck!  Help!

    Also-I tried to use my backup hard drive, but I wasn't able to drag/transfer/send/move any of my muic files onto my iTouch when the iTouch was connected to my computer.  I can't figure out why it won't let me do that. 
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  • Can I sync the same iTunes library on both my iMac and my MacBook Pro?

    Can I sync the same iTunes library on both my iMac and my MacBook Pro?  I've been connecting my iPhone to each and it's causing problems for me with them being different, despite my purchases always being under the same Apple ID.

    The easy way to do this is to keep the library on an external drive which you can plug into either computer.  Of course this isn't always the desirable solution.  You can try routinely copying the library from computer to computer though this gets tiresome. 
    Of possible relevance:
    Using iPhone, iPad, or iPod with multiple computers - http://support.apple.com/kb/HT1202 - You can manage your iPhone, iPad, or iPod with multiple computers as long as you have set the device to "Manually manage music."  -  e.g. adding music from a second computer to an i-device.

  • How can i sync ipod to external hard drive ?

    Help needed please, brief history,i have an ipod classic and using windows, friend came to tidy up itunes said he would delete doubles and he lost 3/4 of itunes in the process (not good) so ipod still had 150gig of songs on, but itunes was down 70gig with lots of tracks missing,after that i didnt not connect pod to itunes incase it removed tracks from ipod.
    Now another friend (better) has transfers all contents of ipod to an external hard drive, and i have wiped itunes completly, thought it best to start a fresh, my question is when i turn my external hard drive(J Drive) on with all the music files how can i sync it to itunes to get everything back into itunes from the external ? i have gone into preferances and advance and changed the sorce to J Drive but it isnt finding anything...... please help

    Do you want to keep your tunes on the external drive of have them back on your computer?
    If you want them on your external drive, do this:
    Go to preferences > advanced in iTunes. Ensure that 'Copy Files to iTunes Music folder when adding to library' is NOT ticked. Now, in windows file manager, navigate to the folder where all your music is stored on your external drive. Drag this to itunes. It should import of the your music's data, but keep the files on the external drive
    If you want them on your computer: Do the same but tick 'Copy Files to iTunes Music folder when adding to library'
    You should now be good.

  • I can not sync ipod due to 6gb of 'other', how do I get rid of this?

    I can not sync ipod due to 6gb of 'other', how do i get rid of this?

    Hello drumsdonkey,
    Thanks for the question. The following article outlines issues with free space, capacity, and a large amount of "other" space. While it refers to iOS devices, most steps are applicable for your situation as well:
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    http://support.apple.com/kb/ts1503
    One symptom of this issue will be displayed in iTunes where the Capacity indicator for the iOS device will report a large amount of "Other" disk usage for the device. To resolve this issue:
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    - Click Apply to sync the changes to the device.
    - Turn the music and photo sync options for the device on again.
    - Click Apply again to try to sync the device to iTunes.
    Thanks,
    Matt M.

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