Can't sync new Iphone 5S 64GB with itunes or recognized by laptop - total mistery!

I'm not someone new with these things.
But I must be cursed or something.
anyway,
ever since unpacking, my laptop wont recognize my new iphone 5S 64GB.
I tried reinstall several times of itunes and assorted apple services and drivers, restarts of win7 64 bit ultimate and iphone too, no luck.
I tried different ports for USB (without other things attached), different sides, different cables - nothing.
All other ipads and iphones we have connect perfectly and are recognized in itunes.
I even had a home 64bit version of win7 on same laptop, and it is recognized there, but I cant do anything with that version since its damaged.
I tried all apple support steps in several documents.
I even tried parallel connected iphones to see how the new one behaves in terms of charging (charging also doesnt work) and I got this:
1. both iphones start charging on laptop restart.
2. both stop charging in middle of windows loading.
3. When windows are loaded, old iphone normaly recharges and is seen in itunes, new one not. New one from the box NEVER had option to trust computer.
I hear a pluging and unpluggin sound when I connect my usb or lightning connector for that new iphone. but nothing further. I tried stopping and restarting services etc....
Looks to me like my iphone remembers my laptop AND win instalation and doesnt want to connect to them.
Please help someone????

after having done all I can for the past two days, and finaly resorting to posting here (and planning to chat with apple support next),
I restarted windows and hard reset iphone again (like 15th time) and got more sounds of connected disconnected only.
Other new user got me also same issues.
Then I again restarted apple mobile service, reinstalled USB driver and restarted windows and .....
iphone was turned on by the power from turned off state.
USB new search for connected devices gave a fail answer. (not found).
I restarted service again and searched for hardware changes.
and got my iphone safely tucked into my laptop and seen and recharging like a good, lille beawst it really is.
(48 hours spent trying to solve this. Unbelievable.)

Similar Messages

Trying to sync new iPhone 6 plus with Itunes on PC

trying to sync new iPhone 6 plus with Itunes on PC

Good. I hope it's going well!
If not, you should know you need a recent copy of iTunes on your computer.
You should also check out the iPhone Manual:
iPhone User Guide for iOS 8.1
Otherwise, if you are looking for help, it would be good if you told us exactly what your issues are. What do you see? What happens (or does not happen)?

TS4062 How can I sync my iPhone 6 wirelessly with iTunes?

I have been syncing my various iPhones with iTunes for many years. I know how to do it. However, my iPhone 6 will not sync wirelessly with iTunes. It will sync with USB. It sometimes, but rarely, will sync wirelessly if I shut down the iPhone and reboot it, but most often it won't even then.
My iPad will sync wirelessly with iTunes when it is plugged in to AC power. The iPhone 6 won't.
Both my iPhone and iPad are running IOS 8.1.1
My Macbook Air is running Yosemite.
I have tried the various fixes posted online, i.e. turning off handoff, turning it back on, etc., turning messages on and off, etc. There have been others posted; I have tried them all. Nothing works.
Is anyone at Apple listening?
Thanks
Rex

Actually it does not tell you how to sync the iPhone to Outlook for Mac!

How can i sync my iphone 5 calendar with my macbook pro calender

how can i sync my iphone 5 calendar with my macbook pro calender

On the iPhone: Settings > iCloud > Calendars to on.
On the MacBooK: Apple Menu > System Preferences > iCloud > Calendar to on.

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says impo

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says importing photoes but doesnt try to optimize or anything for 10 minutes. I have a 3gs with 16Gb so its not a cheap phone. I have 10Gb free. I have 6600 photoes. This is very frustrating and undermines my confidence in your products. My ipod is an ipod 4 with 16Gb also. It does the exact same thing to it. The last time, I had to import photoes a few at the time and with it taking 10-15 minutes each time for 6600 photos it is a long frustrating process. But it will import every photo a few at a time. The error message is just that itunes has stopped working. no hint as to why. AND of course, my phone is out of use for the entire time. You guys must not want to believe ur phones are a necessary tool...or maybe you dont want the consumer to believe it is. I have tried to find solutions on your website as well as through other 3rd party communities. Ultimately they were of no use. I stumbled onto my solution by accident since Im a bit of a computer geek...a semi-geek.

I have this issue too, I went into my Windows event viewer. (should have looked at this a year ago when this started)
it said this
Faulting application name: iTunes.exe, version: 11.0.2.26, time stamp: 0x51253247
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x14d4
Faulting application start time: 0x01ce194399f166ba
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0eb3c37f-8537-11e2-9351-50465d6737de
basically whenever I try to sync my ipod touch 4G 64GB it crashes iTunes when it begins the pictures. if im lucky ill get 4-5 on there before it stops responding. its not my system or anything im running win7x64 8GB DDR3 ram (Corsair XMS3) AMD FX Eight core processor.
It is silly that iTunes cannot add pictures to apple devices. it shatters whatever incline I may have to buy apple products. knda like the Airport Extreem router my dad bought the new firmware, caused my router to not function... why release firmware that breaks a product. -_- <-- off topic but still

Since upgrading to 7.0.3 (iPhone 5 64gb, with iTunes Match enabled) all of my music wiped off my phone. Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G? Any ideas?

Since upgrading to 7.0.3 (iPhone 5, 64gb, with iTunes Match enabled) almost all of my music has vanished from my phone (weirdly some hasn't).
Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G (all tracks greyed out), though my network settings etc are all set correctly.
Lastly since upgrading to iOS 7.0.1 (and beyond) Genuis has become effectively useless: it continually asks me to connect to wi-fi, and if I do it creates playlists mostly composed of tracks by the same artists or those very obviously linked to them- previously it created brilliant, nuanced playlists.
Are these things connected, and how do I fix them?

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

Can't Sync ATV1 3.0.2 with iTunes 10.2.2 (Snow Leopard)

Can't Sync ATV1 3.0.2 with iTunes 10.2.2
I want to move all the content on our AppleTV back to the main system library attached to our iMac and after turning off streaming, I can't find any way to sync the Mac with the ATV.
The only way that I can find to make the ATV show up in iTunes' device list is to start them go to Settings > Computers > Add A Shared iTunes Library from the ATV menus, but that just put puts us back into streaming mode.
I can't find a way to get the ATV to show up in the iTunes device list and then set up syncing.
HELP!!!!!!!

Hey there bherrick,
I have an article for you that describes your issue and will help you troubleshoot this a little further:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Thanks for coming to the Apple Support Communities!
Regards,
Braden

How can i sync my iphone 4 to my itunes?

How can I sync my iphone 4 to my itunes?

I plugged it into my computer and it appears to be syncing, however it never completes the process. I've even left it on overnight but it appears to be stuck.

Can i sync 2 iphones to the same Itunes?

Hi There
I have my own iphone with itunes on, but have downloaded most of the music from Itunes Wifi on my mobile. Is it easy to get it back onto my pc into the itunes library?
Also i am using my mums old iphone to go travelling (instead of taking my own) and so would like to get all my music from my itunes onto this one, is it easy to transfer over? would i just use the usb and connect it to my laptop, then would it sync with my itunes? i have no idea what to do!!!

Hey,
1) Music Brought on the iPhone will be synced across to your Computers iTunes,
2) You can sync two iPhones to a single iTunes, when you plug your mums old one in just click this is a new iphone on the new iphone wizard which will happen when you plug the device in for the first time, then click sync all your libary will be synced across to the phone.
Do 1 first if you want all the content you brought on the new iPhone to go accross on the old one (if it has enough space)
Jason

I keep getting an error message ''dbghelp.dll is missing. please reinstall itunes'' did that 3 times and same results. can't sync my iphone or even open itunes

i keep getting an error message ''dbghelp.dll is missing. please reinstall itunes'' did that 3 times and same results.
i can't sync my iphone and i can't open itunes
how do i resolve this issue?

Taken at face value, you're having trouble with a Windows OS dll.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

CAn You Sync Two iPhones to the same iTunes Account?

Has anyone been successful in syncing two iPhones to the same iTunes account. I am the main user of our Mac and my wife just uses it for email and internet browsing. Basically she uses my user account and therefore we share one contacts list, one calendar, one iTunes, and both use the same Mac Mail with our own email addresses. Both also want to use MobileMe.
Thanks,
trippj

Yes.. It is a very difficult process.. First, log into 1 computer with your account and Authorize that computer to use the iPhone. then Sync your phone.. Log out and go to the second computer.. login and Authorize then sync your phone.
It worked for me

HT201269 can i sync my iphone to a different computer, like my bf laptop?

so can i sync my iphone to different computer, like my BF laptop?

Hello elenita70
You can, but you will want to enable Manually mange music and videos. But you will want to make sure you do not want any of his information such as contacts or calendars on your iPhone.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Can't sync new iPhone 4 with iTunes without it locking up iTunes

Got my new iPhone 4 last Friday. They tell me I need to register it and sync it. Didn't get around to trying that until yesterday. Tried most of the day and night last night, using iTunes 9.whatever it was. Kept on locking up iTunes. Tried deleting iTunes, reinstalling it and trying again. Didn't work. Even trying to register the phone made iTunes lock up.
Downloaded iTunes 10 last night. Have the same situation, BUT, it finally did allow me to finally register my phone this afternoon. Thought the problem was solved. Still won't allow me to sync.
Sync starts up (took it off the auto-sync setting) and it says it is going to backup the device - Step 1. Sometimes the progress bar moves 1/4 inch, sometimes 1/2 inch. Sometimes it just has the moving pattern on it. Once or twice, it actually got to Step 2, whatever that is. It always locks up. I've left it running for hours... still won't work.
Was told to delete iTunes, restart, delete trash and reinstall it. Tried that SEVERAL times, still didn't work. Was told to delete some other files (the IT guy was standing beside me because I have NO clue as to what to do with these files) - at least 1 file from the Library and not certain where the others were. That didn't work either. It just keeps on locking up iTunes and quite often, when I check with Force Quit, it shows that iTunes isn't responding. I repaired disk permissions. Didn't work. I unchecked what to sync - just trying to sync Apps now, and it still doesn't work.
All software is up-to-date on both the phone as well as my MBP. I'm at a loss. Anyone have any ideas?
Just tried it again and just plugging in the iPhone caused the beach ball to start spinning. I've GOT to be doing something wrong, but I'm at a loss.
Thanks in advance for your help.

After purchasing a new iPhone 5S I had a problem syncing iTunes with the iPhone...At the Apple Store, the Service Rep backed up my iPhone to iCloud in order to transfer all data from the old phone to the new phone. At home when I tried to sync iTunes with my new iPhone 5S, iTunes would not recognize my new phone. I discovered iTunes was configured to back up data to my Mac hard drive and the iPhone was configured to back up data to iCloud. There was a conflict, subsequently causing iTunes to not recognize my new iPhone 5S. My solution was to delete iCloud from the iPhone. After doing this, iTunes synced with the iPhone with no problems. No data was lost and syncing occurred normally.
I recommend these as possible solutions:
1) The Apple store will back up your phone using iCloud. Make sure that iTunes is configured to back up to iCloud before you plug your new phone into iTunes for syncing/back-up. If your iTunes is configured to back up data to your hard drive, ensure that the Apple Store does not back up your phone data to iCloud. You will have to back up all iPhone data yourself at home on iTunes.
2) If they insist on backing up your phone data to iCloud from your old phone to your new phone then, be sure to delete the iCloud account off your new phone before you try to sync your new phone to iTunes.
I used the 2nd solution to solve my syncing issues. Everything works great now. iTunes recognized my new phone and can now sync/back-up data with out problems, error messages or loss of data.
Hope this helps everyone out! I intend to get drunk to relieve all the stress and hopefully restore my sanity as a result of having to solve this problem while having to act as my own Apple support staff!

IPOD stolen, can I sync new ipod or itouch with library

My Ipod was recently stolen. Can I sync a new ipod or itouch with the itunes library I backed up for my original ipod?
Thanks

Hey there,
Yes you can. Just go ahead and hook it up to your new computer and go through the registration process and sync away if the backed up music is already imported into your new library. Hope this helps.
B-rock

I'm so annoyed I can't sync my iPhone 3G calendar with my desktop iCal now, thanks to iCloud!

Apple you should be able to fix this! In the mean time does anybody know a work around?

If you sync your desktop iCal with iCLoud and your iPhone with iCloud then they will all be in sync. I do that and my desktop iCal and iPhone Cal are in sync.
If you prefer to not use iCLoud, go to your desktop iTunes, and sync you iPhone with it. On the Info tab select the Sync iCal Calendars.

Can't sync new Iphone 5S 64GB with itunes or recognized by laptop - total mistery!

Similar Messages

Maybe you are looking for