Can't sync Outlook 2010 calendar using DM 6

Hi, This is my first time on the forum. I have searched for similar issues and tried some suggestions, but am still having issues. I get "BlackBerry Desktop Software has encountered a problem and needs to close" error message trying to sync to Outlook 2010 address book using DM 6. When I press debug to get more info, I get the error "Rim.Desktop.exe has encountered a problem and needs to close" and then it shuts down. I have narrowed it to just my address book. My notes, calendar, and tasks sync fine. I thought it may be some rich text (hyperlinks, etc.) in the notes of contacts and disabled the link of the body to notes in the advanced options, but it still crashes. Looking for some help on next steps. asrjcb

Hi asrjcb,
I would recommend downloading and installig the latest version of BlackBerry Desktop Manager. This now has support for Microsoft Outlook 2010 64-bit.
http://www.blackberry.com/go/softwaredownloads
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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