Can't sync PalmV with Imac

I have been using a Palm V with my PC for several years without problems. I recently purchased a new Imac and would like to sync my handheld with it so that I don't have to totally recreate an address book with dozens of names, adddresses and phone numbers. I have downloaded the proper version of Palm desktop and, according to the kind people at Apple Support, I have everything on the Imac configured properly and I purchased a serial to serial to USB adapter so I could attach the cradle to the Imac.
When I go to Isync it shows a picture of my Imac and a picture of my Palm V and then a window appears telling me to push the hot sync button on the cradle. I do that and the screen on the Palm V says it's connecting with the desktop. Then after about 30 or 40 seconds a message appears on the Palm V saying that it was not able to connect with the desktop "please check your settings". It appears that everything is set properly on the Imac and it is recognizing the Palm V, but the Palm V is not seeing the Imac. Is there some new software I have to install on the Palm V and, if so, how am I supposed to do that? Any help would be greatly appreciated.
Post relates to: Palm V

I have exactly this problem, but I'll answer your direct question: I have Keyspan USB-19HS USB-to-serial adapter. I've installed the Keyspan drivers (version 2.5) and the Keyspan "Serial Assistant Tool" shows the adapter as being there (USA19H3a2P1.1). I've got the HotSync connection setting to look only at that port, and matched the speeds in the HotSync manager and the PalmVx at 57,600bps. I can push the HotSync button on my PalmVx (PalmOS 3.5.3) and the HotSync window (4.2.1) pops up on the Mac (OS X 10.5.4) , but then it hangs at "Establishing connection". So the PalmVx can talk to the Palm Desktop software , but then things don't proceed.
The Keyspan support people suggested this was a problem with the Palm software not finding a "User" file, or being confused among "User" files. I've tried uninstalling and reinstalling the Palm Desktop software, several times, including deleting everything under "Documents / Palm", but that hasn't helped. I tried changing my user name on my PalmVx (via shortcut-dot-5 and syncing on a Windows box), but that didn't help, either.
I'm trying to sync with the Palm Desktop, rather than to iCal, but if iCal will work where Palm Desktop won't, I could switch. I just want to back up my PalmVx data, and don't care about the UI of the desktop.
Thanks for any help you can give me on this. If there are diagnostic logs you need, tell me how to get them and I'll post them here.
Post relates to: Palm Vx, Mac OSX
Message Edited by PeterKessler on 08-28-2008 11:57 AM

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