Can't synch video files, video podcasts or convert iTunes video to iPod vid

I don't know what has changed recently - I don't recall a new version of iTunes being installed but I am on iTunes 9.1.0.79 under WindowsXP.
I am no longer able to synch video podcasts which have been downloaded via Juice and video from iTunes-subscribed podcasts which were both in the right format and synching happily before whatever it was that changed, changed.
In addition, I cannot right-click and convert video to iPod format - that option isn't there. It has either gone (boo) or the video IS in iPod format in which case why isn't it synchcronising?
I've spent many hours now trying to work out what's changed, gone wrong, what kind of settings need to be changed to get back to where I was.
HALP!

I'm having the same issues! I used to be able to convert video, but that option is no lnoger there. My video is in a Quicktime format(which I thought was supposed to be compatible with itunes anyway) and it won't play.
And since when aren't you allowed to email customer support?? They want me to pay a min of $29 to have an analyst call me at my convenience? Bunch of greedy bastards!

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Can't synch video files, video podcasts or convert iTunes video to iPod vid

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