Can't synch Zen Touch when using Dec 2004 driver upgra

I recently upgraded the drivers for my Zen Touch to the Dec 2004 ones (for Nomad Explorer and the Mediasource Organiser and Player, as well as the firmware upgrade). Now I cannot sync my player - my computer recognises that it has been connected, but neither in Windows Media Player nor in Mediasource Organiser can I shift songs to the player.
This feels like a silly question, but I have double checked and the new Creative programs are definitely installed and work, so I can't figure out the problem - does anyone have any ideas on how to fix?

I assume the player is listed without issue in Device Manager?

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