Can't toggle off the Lock feature

I'm having trouble turning off the lock feature of my Ipod. When I hook it up, everythign turns on, and it updates from Itunes, but it does me no good because I can't do anything with it because the Ipod is locked. Suggestions?
PC   Windows XP  

The switch could be broken. (??? I don't know, I've heard of it happening before) That would suck. There's nothing you would be able to do about that except send it in to get fixed

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