Can't tranfer RealAudio tracks to Zen Mi

First the Zen Micro upgrades from Real Music would cause RealPlayer 0.5 to crash. So I removed RealPlayer and all of its files from my hardri've, and reloaded it. Then I dowloaded the NEWEST firmware from Creative for the Zen Micro (PlayforSure or something like that. I had tried the earlier firmware update and it didnt help.) Next, I downloaded the updates that Real Audio said I needed to transfer RealAudio files (.rax) . Now, RealPlayer doesn't crash, but it still will not allow me to transfer any RealAudio files, with the message that the files are unsupported audio files.
I am an untechno - all I want to do is listen to music I've payed for without all this inane frustration.
Does anyone have the COMPLETE list of every firmware, tupperware, update, downdate, EVERY FILE from Creative, from RealMusic from WHOMEVER, that I would need to download, buy, get deli'vered from Greenland, whatever, that I need to install on my hard dri've and my Zen Micro 5GB so that I can listen to music on that mp3 player?

Thanks for the advice. After several calls and emails to Real Music, this was revealed to be the problem: that I had to subscribe to Rhapsody to transfer files to my Zen. I find this interesting: one pays for the music and then one must pay again to listen to it. The updates and firmware updates were unnecessary.

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