Can't transfer contacts

Hello everyone who can very hopefully help me!
So, I have been having problems with my curve 8300 for quite some time now and just decided to take it in on my extended warranty. So when I went to Telus yesterday I asked the guy to please back it up and restore it first so I had all my info on the loaner blackberry. So he did what I asked and lots did transfer BUT my contacts and calendar items did not transfer.
Now being the smart consumer that I am, I backed up my phone not long ago on my computer just in case they weren't able.. but I had to "get around to bringing my phone in" first, so this backup is a little over a month old.
My USB port was corrupted so I had to do it on BT connection and I only had the BT adapter for a short while so I couldn't do it again. Anyways, basically I am left with a backup that I can use on my computer, and the backup that the Telus store hopefully still has.
I tried to do an advance restore but my address book and calendar is shaded out and non-transferable. Any advice on what's going on here? I am an advanced beginner with BBs.. so I slightly know what I am doing, but google just did not answer this question.
Thanks guys!

Look at Options > Advanced > Service Books. Do you see any entries there that look like [DESKTOP]?
And, at Options > Security > General Settings > **service**, any named IT Policy there?
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