Can't turn off printer

I just replaced my ink cartridges, and it says genuine hp ink cartridges. It won't let me do anything, it is frozen, I can't even power it off. I've tried unplugging it, plugging it directly into the wall, using a usb directly to the computer, restart my computer. Nothing works. My computer says it has printed. What do I do? I use a Mac.

Hello yamwe,
Welcome to the HP Forums.
I see that you are having an issue with the printer not printing after you have replace the ink.
So I can better assist you, please respond with which Operating System you are running as well as the exact printer model number.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Write me back when you have time and I will be happy to help.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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