Can't turn off the touchpad using the double-touch gesture

I just bought HP 1000-1b09AU Notebook PC. And I think the touchpad on/off (button?) is not working. I know how to turn on/off the touchpad, it is by doing double tap/touch on the turn on/off area of the touchpad.
I don't know why it's not working, since I've already installed the driver of the (Synaptics) touchpad. How do I resolve this? Help me, please.

@Bill468 
It is not an issue of whether double-tap is the method to toggle it on or off, but rather whether that guesture or method has been disabled, preventing it from functioning, which is why I was asking you to be sure the various gestures were not disabled.
At this point, if you have already verified that the relevant gestures are enabled, then it may be best to call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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