Can't turn on Zen MX

Can't turn on Zen MX I bought my Zen MX about a week ago from UK and didn't use it's still know. Today I tried to transfer some media files from my PC to Zen. While surfing in the Creative's web site I found that there is a firm ware that I have to install. Then I download it's to my PC and instal. After installing my Zen turned off by itself and didn't turn on again. Just a black screen. I tried to push reset and turn on button several times together and separetly but it didn't work. Then I leave it connected to PC by USB to charge for 5 hours but know still I can not turn it on.
I searched from web sites a lot and I found that recovery tool may be usefull. But to use it I have to turn on it's first!! Also PC isn't recognasing it!!
Please helppp...

Thanks for your reply. The only answers I 've gotten from "customer service" are canned responses that are downright insulting in their repeated explanations of the obvious.
This was my second Zen. Basically, the upgrade from the company mysteriously coincided exactly with my MP3 player's demise. I give up.
I've removed the software from my computer, thrown away the player and am off to the Apple store.
I really tried hard to be a customer. There has been no satisfaction for me.

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