Can't Uninstall Air, Mac OS X
I started having major trouble with my Macbook Pro running OS X 10.6.7, after updating Adobe Flash and Air. I want to uninstall both, as a test.
Flash was apparently uninstalled easily. No improvement.
However, when I run the Adobe AIR Uninstaller.app Version 1.5.3 that's in my Utilities folder, I get a screen named "Adobe AIR Setup" telling me
"Sorry, an error has occurred.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
I am, of course, not trying to install Adobe AIR but to uninstall it. I am working in an Admin account. Can you help?
Since my problem is so similar, I added to this thread rather than start a new one.
I cannot get Adobe Air to (re)install on my MBP. It worked fine for more than a year. I started fussing with a new Air app and botched up the Air installation. I eradicated (manually uninstalled) the whole thing with your instructions above. It's all gone. But when I download a brand new installer, mount it, and run it, I get nothing, no activity at all. There is a crash log. I could not see how to attach the log, so it is puked out below.
This is preventing me from running my Time Keeping utility, Klok, so please expedite if possible.
Process: Adobe AIR Installer [724]
Path: /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Identifier: com.adobe.air.Installer
Version: 3.1 (3.1.0.4880)
Code Type: X86 (Native)
Parent Process: launchd [270]
Date/Time: 2012-01-30 08:11:58.712 -0600
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000f0000020
VM Regions Near 0xf0000020:
CG shared images 00000000c5da9000-00000000c5db1000 [ 32K] r--/r-- SM=SHM
-->
Submap 00000000ffff0000-00000000ffff2000 r-x/r-x process-only submap
Application Specific Information:
objc_msgSend() selector name: backingScaleFactor
objc[724]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x99fede87 objc_msgSend_fpret + 23
1 com.apple.AppKit 0x9342927a -[NSWindow _setFrame:updateBorderViewSize:] + 1223
2 com.apple.AppKit 0x93428915 -[NSWindow _oldPlaceWindow:] + 630
3 com.apple.AppKit 0x933d2514 -[NSWindow _setFrameCommon:display:stashSize:] + 1657
4 com.apple.AppKit 0x933d1e96 -[NSWindow setFrame:display:] + 71
5 com.adobe.AIR 0x02dfe948 0x2a00000 + 4188488
6 com.adobe.AIR 0x02f4f74c 0x2a00000 + 5568332
7 com.adobe.AIR 0x02f1041b 0x2a00000 + 5309467
8 com.adobe.AIR 0x030cb266 0x2a00000 + 7123558
9 com.adobe.AIR 0x030ccdb9 0x2a00000 + 7130553
10 com.adobe.AIR 0x030d0eb7 0x2a00000 + 7147191
11 com.adobe.AIR 0x030fd00d 0x2a00000 + 7327757
12 com.adobe.AIR 0x0316921c 0x2a00000 + 7770652
13 com.adobe.AIR 0x02ded5a8 0x2a00000 + 4117928
14 com.adobe.AIR 0x02deebe5 0x2a00000 + 4123621
15 com.adobe.AIR 0x030ebc69 0x2a00000 + 7257193
16 com.adobe.AIR 0x031cf8cc FREGetObjectAsInt32 + 176322
17 com.apple.CoreFoundation 0x9b70f091 -[NSObject performSelector:withObject:] + 65
18 com.apple.Foundation 0x94775f64 __NSThreadPerformPerform + 503
19 com.apple.CoreFoundation 0x9b68684f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
20 com.apple.CoreFoundation 0x9b686206 __CFRunLoopDoSources0 + 246
21 com.apple.CoreFoundation 0x9b6b00d8 __CFRunLoopRun + 1112
22 com.apple.CoreFoundation 0x9b6af8ec CFRunLoopRunSpecific + 332
23 com.apple.CoreFoundation 0x9b6af798 CFRunLoopRunInMode + 120
24 com.apple.HIToolbox 0x9766fa7f RunCurrentEventLoopInMode + 318
25 com.apple.HIToolbox 0x97676d9b ReceiveNextEventCommon + 381
26 com.apple.HIToolbox 0x97676c0a BlockUntilNextEventMatchingListInMode + 88
27 com.apple.AppKit 0x932ce040 _DPSNextEvent + 678
28 com.apple.AppKit 0x932cd8ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
29 com.apple.AppKit 0x932c9c22 -[NSApplication run] + 911
30 com.adobe.AIR 0x02a088ea 0x2a00000 + 35050
31 com.adobe.AIR 0x02a08b10 0x2a00000 + 35600
32 com.apple.CoreFoundation 0x9b70f091 -[NSObject performSelector:withObject:] + 65
33 com.adobe.air.Installer 0x00002eb7 RuntimeAppMain(char const*, int) + 371
34 com.adobe.air.Installer 0x00002ff4 main + 60
35 com.adobe.air.Installer 0x000024d2 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9ba3190a kevent + 10
1 libdispatch.dylib 0x9916cc58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9916b6a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9ba3102e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9c3c0ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9c3c26fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9ba3102e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9c3c0ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9c3c26fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c37342c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02f76a99 0x2a00000 + 5728921
4 com.adobe.AIR 0x02db5000 0x2a00000 + 3887104
5 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
6 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
7 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
8 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
9 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c37342c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02f76a99 0x2a00000 + 5728921
4 com.adobe.AIR 0x02db5000 0x2a00000 + 3887104
5 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
6 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
7 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
8 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
9 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c37342c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02f76a99 0x2a00000 + 5728921
4 com.adobe.AIR 0x02db5000 0x2a00000 + 3887104
5 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
6 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
7 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
8 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
9 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c37342c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02f76a99 0x2a00000 + 5728921
4 com.adobe.AIR 0x02db5000 0x2a00000 + 3887104
5 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
6 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
7 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
8 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
9 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c3733e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.adobe.AIR 0x02f76ac5 0x2a00000 + 5728965
4 com.adobe.AIR 0x02fb628a 0x2a00000 + 5989002
5 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
6 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
7 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
8 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
9 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9ba3083e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c3c2e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9c37342c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02df1128 0x2a00000 + 4133160
4 com.adobe.AIR 0x02deed96 0x2a00000 + 4124054
5 com.adobe.AIR 0x02def6ce 0x2a00000 + 4126414
6 com.adobe.AIR 0x02def6fb 0x2a00000 + 4126459
7 com.adobe.AIR 0x02f76b69 0x2a00000 + 5729129
8 com.adobe.AIR 0x02f76be3 0x2a00000 + 5729251
9 com.adobe.AIR 0x02f76c7e 0x2a00000 + 5729406
10 libsystem_c.dylib 0x9c3beed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c3c26de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00615f50 ebx: 0x00156e70 ecx: 0x93ce890c edx: 0xf0000000
edi: 0x00615980 esi: 0x93428dc1 ebp: 0xbfffdb98 esp: 0xbfffdb28
ss: 0x00000023 efl: 0x00010206 eip: 0x99fede87 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xf0000020
Logical CPU: 2
Binary Images:
0x1000 - 0x6ff7 +com.adobe.air.Installer (3.1 - 3.1.0.4880) <B215D2E3-E498-D23B-CD5E-C6FAD3B39C7E> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
0x700000 - 0x7adff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x2a00000 - 0x3b16fc7 +com.adobe.AIR (??? - 3.1.0.4880) <AB2E4804-CA8F-B8C0-AE11-B52400555F22> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR
0x4194000 - 0x41cdff3 com.apple.QuickTimeFireWireDV.component (7.7.1 - 2306) <5347333C-9175-39FF-AFEC-BF24BB6701D7> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireD V
0x41d8000 - 0x41e2fff com.apple.IOFWDVComponents (2.0.7 - 2.0.7) <811CF4D6-15B2-3EDA-B026-5E4B28C0F742> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComponents
0x41ed000 - 0x4215fff com.apple.QuickTimeIIDCDigitizer (7.7.1 - 2306) <6F887F4E-2D83-3415-9342-7EA8600E1349> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/QuickTimeIIDCDi gitizer
0x421d000 - 0x426bff7 com.apple.QuickTimeUSBVDCDigitizer (2.7.1 - 2.7.1) <1D79F9C3-E0F4-33AE-A390-38DD884DEA28> /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/QuickTimeUSBV DCDigitizer
0x4275000 - 0x4279ffb com.apple.audio.AudioIPCPlugIn (1.2.1 - 1.2.1) <B8333059-00BE-33A6-AEC0-0C8F285E6E07> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/C ontents/MacOS/AudioIPCPlugIn
0x427e000 - 0x4284ffb com.apple.audio.AppleHDAHALPlugIn (2.1.3 - 2.1.3f7) <C2DD672D-46CE-34BB-8456-129C65DDE583> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x428a000 - 0x43f7ffc GLEngine (??? - ???) <C49CCDEA-F23E-30CD-9BCD-FC09C9D07CF4> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x442b000 - 0x4522ffb libGLProgrammability.dylib (??? - ???) <8E592FEB-B6A8-3BFF-828B-B37B05D4D574> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x4546000 - 0x48c3feb com.apple.driver.AppleIntelHDGraphicsGLDriver (7.14.5 - 7.1.4) <35B829C8-A326-3D6A-92DF-7320788DB5E1> /System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelH DGraphicsGLDriver
0x4a81000 - 0x4aaeff8 GLRendererFloat (??? - ???) <1264885F-1492-3591-BFB1-B671A7B08A29> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x8f002000 - 0x8f7a4ffb com.apple.GeForceGLDriver (7.14.5 - 7.1.4) <DADD43EC-DA0A-3B8F-B434-70693241F43D> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
0x8fe8a000 - 0x8febc9c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x900c3000 - 0x90375ff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9048b000 - 0x9048effb com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x9048f000 - 0x90587ff7 libFontParser.dylib (??? - ???) <83E7E71E-D217-3DEE-B288-F5BAE7E118C5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x90588000 - 0x90596fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x905fe000 - 0x9063fff9 libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <975E4F25-7943-3785-849C-244FF4E77602> /usr/lib/libcurl.4.dylib
0x9069a000 - 0x906a3ff3 com.apple.CommonAuth (2.1 - 2.0) <D49B41B1-A5DD-366A-8C30-49E9B875AA13> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x906a4000 - 0x90720ffd com.apple.PDFKit (2.6.1 - 2.6.1) <7BC3186B-80B7-3E68-AFDD-2734164BCCFB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x90721000 - 0x90dcaeeb com.apple.CoreGraphics (1.600.0 - ???) <322FC806-0B9F-3A58-8C88-D477E32A50F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x90e0e000 - 0x911c8ffb com.apple.SceneKit (2.1 - 125.1) <7BFC0028-18AC-3B49-8DDC-CB7A7359D4F7> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit
0x911c9000 - 0x9121aff9 com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x912b2000 - 0x912eefff libcups.2.dylib (2.9.0 - compatibility 2.0.0) <AA56493C-D7C6-3D4F-8DC8-855405AFF57B> /usr/lib/libcups.2.dylib
0x912ef000 - 0x916f1ff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x916f2000 - 0x9170ffff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib
0x91771000 - 0x91772ff7 libsystem_sandbox.dylib (??? - ???) <BC0A04E9-4F28-3BC8-AA7B-63C3451E9212> /usr/lib/system/libsystem_sandbox.dylib
0x91773000 - 0x91863ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
0x91864000 - 0x9186cff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
0x9186d000 - 0x91889ff5 com.apple.GenerationalStorage (1.0 - 125) <F1D67293-9192-367D-AE74-2732B23E7E77> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x91896000 - 0x918e7ff3 com.apple.CoreMediaIO (210.0 - 3180) <79AA7CA8-FC39-375D-9485-855D302DF7AA> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x918e8000 - 0x918ebff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
0x918ec000 - 0x91b71fe3 com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x91b72000 - 0x91d91ff7 com.apple.imageKit (2.1.1 - 1.0) <9AF0A882-BEAD-3AEC-8A72-497A7C3C2358> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x91e4f000 - 0x92038ff7 com.apple.CoreData (104 - 358.12) <F8AD7990-2C30-31A4-8E78-FA8DD5CF03CC> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x92039000 - 0x9209eff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x9209f000 - 0x920d5ff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x920d6000 - 0x920fbff9 libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x92126000 - 0x92235ff7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <90D36793-04A5-3BFF-BE83-EEEDCBEDC756> /usr/lib/libsqlite3.dylib
0x92236000 - 0x92236ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x92237000 - 0x9227affd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib
0x9227b000 - 0x9227cfff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x9227e000 - 0x92289ffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9228a000 - 0x923b6ff9 com.apple.CFNetwork (520.2.5 - 520.2.5) <02193949-50A8-3CBC-9920-5FCDB8EBE17A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x923c2000 - 0x924a5ff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib
0x924a6000 - 0x924f6ff9 com.apple.QuickLookFramework (3.1 - 500.1) <28CB604E-2426-3491-BF16-2CDFD4C392B0> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9296b000 - 0x929d2fff libc++.1.dylib (19.0.0 - compatibility 1.0.0) <3AFF3CE8-14AE-300F-8F63-8B7FB9D4DA96> /usr/lib/libc++.1.dylib
0x929d3000 - 0x929f9ffb com.apple.quartzfilters (1.7.0 - 1.7.0) <9C8F1F3D-D570-3F5C-9B31-5B5B82161CDE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
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0x99fe7000 - 0x9a0bda5b libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <A0EDB351-4B9D-3AA2-9D1A-0C22204FCCD3> /usr/lib/libobjc.A.dylib
0x9a0be000 - 0x9a0e1fff com.apple.CoreVideo (1.7 - 70.1) <3520F013-DF91-364E-88CF-ED252A7BD0AE> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9a117000 - 0x9a18fff2 com.apple.CorePDF (3.0 - 3.0) <A0EC8F60-A622-347E-979A-F71939C45E5F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9a1b9000 - 0x9a234ffb com.apple.ApplicationServices.ATS (317.5.0 - ???) <D5AC5C21-CE1E-333D-94F7-F0F534FD4DC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x9a235000 - 0x9a236fff libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib
0x9a237000 - 0x9a278ff7 com.apple.CoreMedia (1.0 - 705.42) <B45070F1-4097-3BAD-AA7C-0F7AFD6EAC27> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9a27f000 - 0x9a2a1ff1 com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x9a2d5000 - 0x9a30bff4 com.apple.LDAPFramework (3.0 - 120.1) <EA92FCA5-7A7E-328F-8C7F-4250FCC45879> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9a50d000 - 0x9a521ff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9a522000 - 0x9a53bfff libPng.dylib (??? - ???) <A83B66DC-302C-3A4C-8107-0E5560708024> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x9a617000 - 0x9a617fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <959E5139-EB23-3529-8881-2BCB5724D1A9> /usr/lib/system/libdnsinfo.dylib
0x9a644000 - 0x9a6cbfff com.apple.print.framework.PrintCore (7.1 - 366.1) <BD9120A6-BFB0-3796-A903-05F627F696DF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9abc8000 - 0x9abccff7 com.apple.OpenDirectory (10.7 - 146) <3D3D30CE-6D82-3681-AA98-4E3AEFFA4229> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9abcf000 - 0x9ac8ffff com.apple.CoreServices.OSServices (478.29 - 478.29) <EAAAAC1B-2599-3875-9068-DF7E6B5760A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x9ac90000 - 0x9acb8ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <FCAC685A-724F-3FE7-8416-146108DF75FB> /usr/lib/libxslt.1.dylib
0x9acb9000 - 0x9acfcfff com.apple.MediaKit (11.0 - 585) <BD6A0B33-7048-3E71-864F-DFB5BC0FC640> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x9acfd000 - 0x9acfeff7 libquarantine.dylib (36.0.0 - compatibility 1.0.0) <70782AEC-8933-3EB4-91CA-E44C0E768C90> /usr/lib/system/libquarantine.dylib
0x9acff000 - 0x9ae61fff com.apple.QTKit (7.7.1 - 2306) <5A7E5ED0-C4DC-3CEC-ABE0-24899134ACE1> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9ae62000 - 0x9af73ff7 libJP2.dylib (??? - ???) <35D120D4-3304-3A02-9259-EB933E74E63A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
0x9af74000 - 0x9b094fec com.apple.vImage (5.1 - 5.1) <008B989F-F080-398E-ACB1-FBF5BA107D6D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x9b095000 - 0x9b0d5ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x9b0d6000 - 0x9b1acff6 com.apple.QuickLookUIFramework (3.1 - 500.1) <4E259D94-6081-32D7-AD60-565E57B11EBA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x9b1b1000 - 0x9b201fff libFontRegistry.dylib (??? - ???) <81E03B82-1F31-3702-97DC-BE20298E326F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x9b202000 - 0x9b236ff8 libssl.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <567E922C-E64F-321B-9A47-6B18BF481625> /usr/lib/libssl.0.9.8.dylib
0x9b366000 - 0x9b3c2ff3 com.apple.Symbolication (1.2 - 83.1) <E651A2F1-CC13-3DDD-9B0A-09180014966B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x9b41d000 - 0x9b426ffb com.apple.DisplayServicesFW (2.5.2 - 317) <DF4FCE9C-A4EE-3590-B079-495AC83836EA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9b436000 - 0x9b50dffb com.apple.avfoundation (2.0 - 180.30) <6788562E-A9A8-3898-A0F4-66D9BBAE3430> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x9b518000 - 0x9b51cff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x9b51d000 - 0x9b51dfff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x9b51e000 - 0x9b523ff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib
0x9b524000 - 0x9b526ff9 com.apple.securityhi (4.0 - 1) <BD367302-73C3-32F4-8080-E389AE89E434> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x9b535000 - 0x9b55effe com.apple.opencl (1.50.63 - 1.50.63) <C4EC60D6-9A7C-3CE9-AA80-2F81D9BB4465> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9b55f000 - 0x9b5afff4 libTIFF.dylib (??? - ???) <E86EA22A-82C0-3E77-9EAF-739F385790D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x9b5b0000 - 0x9b625fff com.apple.Metadata (10.7.0 - 627.20) <1E7C8194-8CE4-3103-A3D1-8913238AF923> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x9b626000 - 0x9b626fff com.apple.Carbon (153 - 153) <A75A970B-6D82-3451-8D3E-05B1A130ABDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b652000 - 0x9b674ffe com.apple.framework.familycontrols (3.0 - 300) <F87D87EF-553A-3165-9C9A-6E117C537FE9> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9b675000 - 0x9b84bfe3 com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9b84c000 - 0x9b8a4fff com.apple.HIServices (1.10 - ???) <76B50B43-6CFD-3067-A085-11420FD4FAA6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x9ba0c000 - 0x9ba12ffb com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x9ba18000 - 0x9ba36ff7 libsystem_kernel.dylib (1699.22.81 - compatibility 1.0.0) <B1BE0A1F-C6D6-3C01-B42B-44BCFEC86713> /usr/lib/system/libsystem_kernel.dylib
0x9ba37000 - 0x9ba75fff libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <0AE59D4F-FFA7-3539-8B86-AD8993894AA0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x9ba76000 - 0x9ba83fff libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9ba92000 - 0x9bb7afff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib
0x9bb7b000 - 0x9bb98ff3 com.apple.openscripting (1.3.3 - ???) <31A51238-0CA1-38C7-9F0E-8A6676EE3241> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x9bb99000 - 0x9bb9dffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib
0x9bbe0000 - 0x9bbebffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x9bc17000 - 0x9c2a8ff3 libclh.dylib (4.0.3 - 4.0.3) <0F0FA67F-970B-3D68-8945-7136EA71D77B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x9c2ac000 - 0x9c2bdfff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
0x9c2fd000 - 0x9c361fff com.apple.framework.IOKit (2.0 - ???) <D14460ED-2B6C-375D-B3A4-B8C82E922666> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9c362000 - 0x9c42dfff libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <1B0A12B3-DAFA-31E2-8F82-E98D620E4D72> /usr/lib/system/libsystem_c.dylib
0x9cac9000 - 0x9cb2bffb com.apple.datadetectorscore (3.0 - 179.4) <12EF80E0-35CC-30A7-942F-2F9E87C4C98C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x9cb2c000 - 0x9cb5aff7 com.apple.DictionaryServices (1.2.1 - 158.2) <DA16A8B2-F359-345A-BAF7-8E6A5A0741A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1580
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=217.7M resident=92.7M(43%) swapped_out_or_unallocated=125.0M(57%)
Writable regions: Total=110.4M written=7960K(7%) resident=9872K(9%) swapped_out=0K(0%) unallocated=100.8M(91%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
CG shared images 168K
CoreGraphics 8K
CoreServices 18.0M
IOKit 204K
MALLOC 44.2M
MALLOC guard page 32K
Memory tag=240 6148K
Memory tag=242 12K
Memory tag=249 156K
Stack 68.6M
VM_ALLOCATE 16.1M
__CI_BITMAP 80K
__DATA 14.7M
__DATA/__OBJC 184K
__IMAGE 1256K
__IMPORT 4K
__LINKEDIT 45.2M
__OBJC 2452K
__OBJC/__DATA 324K
__PAGEZERO 4K
__TEXT 172.5M
__UNICODE 544K
mapped file 80.9M
shared memory 312K
shared pmap 6680K
=========== =======
TOTAL 510.1M
Similar Messages
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Premiere Elements 9 - can't uninstall from Mac
I have adobe premiere elements 9. I have 2 copies on mac and one on pc. I have had issues with one mac and have tried to deactivate or uninstall. I have opened a project to access deactivate and get an error. I have tried to uninstall with adobe uninstall and get a message to download and run the cleaner tool and am still unable to deactivate or uninstall. I can't reinstall and uninstall because the DVD player is not working. I rang phone support to be informed that there is no longer phone support for this version. Can anyone help me please as I need to install on the new computer
With one license you can have 2 installs normally. I have one PREL9 on Mac and one on my PC laptop.
When my PC crashed 3 months ago, I had the same issue as I wanted to uninstall the Vista install and
the PC had crashed. So I contacted the support by chat (I am in Europe), and they verified my license number then
modified temporarely their database to allow me to install PREL9 on my new laptop.
Things worked fine. I encourage you to try this way to solve your problem.
JM -
Hi guys,
I'm trying to test my badge installer and have seen that it
is not working if the user does not have AIR installed.
It's able to install the AIR file correctly, but on other
machines without the AIR runtime it fails.
Now to debug this and fix it I need to temporaroly remove the
AIR runtime from my machine.
but... it's not visible in "Add/Remove Progams" ?
I found a topic somewhere that said I could use the run
command and add -uninstall to the AIR install exe.. but that didn't
work either.
Could it be an issue because I have Flash CS3 and Flex
installed on the same machine???Sorry, I left out the details:
I definitely have the AIR runtime installed.
I have my own apps working as well as Ebay Desktop, Kuler
Desktop, etc.
Everythings running fine with them... I just can't see that I
have AIR installed in my control panel.
All file association is fine (.air files shown in "brown box"
icon)
The AIR application from the badge install, installs
correctly. The problem is that the AIR runtime is not installing
(if you don't have AIR) and it's something to do with the badge as
it's for all machines without AIR already installed... I need to be
able to remove AIR from my own machine so that I can debug the
badge installer issue.
I got this from a AIR forum (not this one, obviously)
To uninstall, I find the .exe that I used to install the AIR
runtime (downloaded from the Adobe site) and on a Windows PC go
"Run" -> "command" ->
Get to c:\folderThatFileIsIn\AdobeAIRInstaller.exe-uninstall
Anwyays, that doesn't work... "not recognised as an internal
or external command, operable program or batch file." and doesn't
work if I do straight from the Run window either. I borwseed my
program files folder, etc looking for where it's installed, but
couldn't find it. -
When I tried installing Adobe Air for the first time, it
failed. I tried to remove all Adobe Air files from my computer and
reinstall, but the error message "Adobe Air Already Installed" pops
up, so the corrupted file must still be on my computer. There is no
Uninstaller in my Utilities folder. I have tried using Terminal to
"log" the Installation but I'm somewhat computer illiterate and the
instructions for this on the Adobe Support page have left me
confused.
Also, I have read a similar post on this forum from someone
with a similar problem They were instructed to delete files from
/library/applications... etc. Where is this root /library folder? I
am running Leopard, is it called something else on this system?
Just wondering if someone can help me out in simplified terms
:) Thanks!Hmmm... might have found the problem now. the eclipse filder
belonged to another user.....
Duh.... I've now deleted the Adobe Flex Builder 3 Plug-in
folder, and removed folders and files starting with
com.adobe.flexbuilder under my eclipse. I'm changing owner, retry
or maybe install the stand-alone version... We'll see..
Thank you for your hint anyway.... :-) -
Problems with current version of AIR. Won't load and also can't uninstall
I have recently purchased a new Mac and loaded the most recent version of AIR but now when I try to run it I keep getting the following message
This application requires a version of Adobe AIR which cannot be found.
Please download the latest version of the runtime from
http://www.adobe.com/go/getair,
or contact the application author for an updated version.
I am also getting this message when I try and run the uninstaller so I can I can try and re-install.
Does anyone have any suggestions?
Thanks.I had AIR 3 on my MacBook Pro before I updated it to Lion. I use AIR 3 to run McMillan Study guides Master your CDCs. when I updated my mac to lion and tried to run the application the application couldn't find AIR 3 on my mac. So I uninstalled it and tried to install it again. when I tried to install it the installer program doesn't open. please help me this program is crucial for my upgrade training.
From: lisachao <[email protected]>
To: A1C PD <[email protected]>
Sent: Monday, October 24, 2011 12:35 PM
Subject: Problems with current version of AIR. Won't load and also can't uninstall
Re: Problems with current version of AIR. Won't load and also can't uninstall created by lisachao in Installation Issues - View the full discussion
Is this the error you are getting when you are installing AIR 3.0? Or is this the error you are getting after you've already installed AIR 3.0 and attempting to run AIR applications? If it's the latter, which applications are you trying to run? Can you please send us your logs so that we can investigate further? Thanks!
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3987820#3987820
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Start a new discussion in Installation Issues by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I don't need ilife on my macbook air. Can I uninstall it?
Ok, I am new to the mac family. I recently bought the full line for my entire household. Macbook pro, iMac, Mac mini and Macbook air. Every one of these run the same but I am very particular with my macbook air, 64 gb. I just did an update to iphoto and it was almost 2 gbs! I do not need iife in my macbook air since I am using it only for my accounting business. Can I uninstall ilife from my macbook air since i have the sames programs already with my other macs?
Absolutely you can. Just drag the apps themselves to the trash.
-
My MacBook Air lost mac os x. So I would like to reinstall mac os. But I can't select the disk to install mac os x. Only Recovery HD is shown and I can't select it. How can I reinstall my Mac os x? Thank you!
you can download the mac os x recovery hd and run the setup to a flash drive using another mac computer running os x 10.7,(so that while installation the os x setup can varify your computer's serial no. and provide you the installation setup through internet)
or the time machine backup(if you have)
Now boot through the flash drive and follow the steps to install mac os x
here is the link to download the recovery hd for flash drive
http://support.apple.com/kb/DL1433
see this before you download
http://www.apple.com/macosx/recovery/ -
Do I need adobe application manager? and what does it do? can i uninstall it on Mac OS X Mavericks?
Do I need adobe application manager? and what does it do? can i uninstall it on Mac OS X Mavericks?
The application manager provides activation and online features, so no, unisntalling is not an option or else your Adobe software would go defunct.
Mylenium -
Can't Install AIR on Mac OS 10.6
I keep getting this message. "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." I trashed out AIR folder in Framework, uninstall AIR from Utilities, and re-installed a number of times. Still no go. Here is what I see in Console. It doesn't seem like a critical issue. Any suggestions? I'm using MacBook Pro that is only 1 month old.
11/27/09 12:23:22 PM [0x0-0x22022].com.adobe.air.Installer[257] Fri Nov 27 12:23:22 new-host.home Adobe AIR Installer[257] <Error>: The function `CGContextSetFontRenderingMode' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGContextSetFontRenderingStyle' instead.I'm getting exactly the same error on Snow Leopard on a basic 'Hello World' example as shown below. It's a default installation of the AIR download. The path is properly set etc etc
MacPro:hello-world-html david$ adl helloworld-app.xml
objc[1553]: Class WTFMainThreadCaller is implemented in both /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore and /Applications/AIR/runtimes/air/mac/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.
Hello World
Fri Nov 27 18:56:18 MacPro.local adl[1553] <Error>: The function `CGContextSetFontRenderingMode' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGContextSetFontRenderingStyle' instead.
Unimpressed with AIR as a development environment to since the Dreamweaver AIR plugin also barfs on java claiming the version is too old! I don't know if Adobe is actively trying to make AIR an unattractive option for RIAs. -
Adobe Air Damaged can't uninstall and browser wont run
Hi,
I am in snowed in on a remote hillside in the Scottish Highlands.
My elderly neighbour - half a mile a way has been having trouble with her computer - I am trying to help her get back online
She is running XP and IE (I believe it is 7 but as you will see this isnt easy to determine)
Her life's work is on the computer (she is a biologist)
Our internet is *very* slow - the best we can get is 0.5Mb/s
The only browser installed on her system is IE, when it starts it immediately fails with the windows message box "Adobe Air - the installation of this application is damaged. try re-installing or contacting the publisher for assistance" The browser then immediately exits and the computer crashes If you shut it down you then get a blue screen with an IRQL error.
If you dont launch the browser the computer seems to work ok
As there is no other browser on the computer getting a new adobe installer on it is hard
You can't uninstall as the system crashes on uninstall
I have tried going back to an earlier restore point - same problem
I have tried safe mode - same problem
It seems to be running air v 2.0.4.13090
I have searched for adobeairinstaller.exe on the system so I can try a command line uninstall but can't locate it
I think the file must be damaged and so wondered if I might hack the registry to try and stop it loading
I *think* i have backed up all of the data and email but partly due to our slow internet [the windows update process will take several days] and partly due to the fact that she reinstalling some of her apps may prove impossible I *Really* dont want to format and start again
Any help - gratefully received - Please remember there is no working browser so anything that has to be downloaded has to be done here and walked up the hill through the snow on a usb key.
install log (just the most recent section] attached
Many Thanks
Timok I solved it myself
1/ use windows XP built in FTP to download Mozilla firefox from their ftp site
2/ use that to download adobe air latest installer
3/ use command line adobeairinstaller.exe -uninstall
4/ better but ie still not working so go to microsoft download centre (in firefox) and download an ie upgrade and install it
5/ reinstall air
job done -
How can I uninstall and reinstall Adobe AIR so that AIR apps will find it?
I installed Master Collection CS5.5 Trial, and I can run Photoshop and other apps, but Help, Content Viewer and Widget Browser won't run, they give an error message "This application requires a version of Adobe AIR which cannot be found."
Before I installed the trial, there was no AIR installed (Clean Windows install)... After the trial is installed, I note that AIR 2.5 has been installed - and yet I get the above message. I try uninstalling 2.5, get the same message. After restoring the previous image (which does not have AIR installed yet), I go to <www.adobe.com/go/getair> as instructed; it seems to download 3.2, it shows up that way in the program list, but still same messages and I cannot uninstall this version either (3.2, same message).
I followed the recommendation from here (and Microsoft) to use Mr. Fixit to uninstall, which appears to work successfully, and then reinstall from <www.adobe.com/go/getair>, which also appears to go successfully, but same erorrs as before.
I restored the backup image again (no AIR), and try to download the trial version online, I download the Download Assistant, it runs and downloads AIR 3.2 and apparently downloads it, and yet it STILL gets the same message as above, and it too cannot be uninstalled (same message when uninstall is tried)
I can't find any way to attach the log file, so /i will quote it inline here:
[2012-04-17:03:45:55] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:45:55] No installed runtime detected
[2012-04-17:03:45:55] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:46:08] Download success
[2012-04-17:03:46:08] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Detached signature verified
[2012-04-17:03:46:12] Begin cert chain validation
[2012-04-17:03:46:12] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:46:12] Download success
[2012-04-17:03:46:12] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:46:12] Download failure: could not retrieve crl crypt object
[2012-04-17:03:46:12] Cert chain validation succeeded
[2012-04-17:03:46:12] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:18] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:46:18] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:18] No installed runtime detected
[2012-04-17:03:46:18] Invoking Application Installer for combined install
[2012-04-17:03:46:18] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:19] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:46:19] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant"
[2012-04-17:03:46:19] No installed runtime detected
[2012-04-17:03:46:20] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant
[2012-04-17:03:46:22] Application signature verified
[2012-04-17:03:46:22] Unpackaging/validation complete
[2012-04-17:03:47:36] Starting combined runtime and app install.
Installing runtime version 3.2.0.2070.
Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant
[2012-04-17:03:47:37] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRD.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-04-17:03:47:40] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRB.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:47:42] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:47:42] Application Installer end with exit code 0
[2012-04-17:03:47:42] Subprocess app installer succeeded
[2012-04-17:03:47:43] Runtime Installer end with exit code 0
[2012-04-17:03:47:43] Subprocess Runtime Installer succeeded
[2012-04-17:03:47:43] Bootstrapper end with exit code 0
[2012-04-17:03:49:24] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:49:24] Commandline is:
[2012-04-17:03:49:24] No installed runtime detected
[2012-04-17:03:49:30] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-04-17:03:49:30] Reinstalling c:\docume~1\admin\locals~1\temp\air1c.tmp\setup.msi
[2012-04-17:03:49:38] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-04-17:03:49:38] Runtime Installer end with exit code 5
[2012-04-17:03:51:31] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:51:31] No installed runtime detected
[2012-04-17:03:51:31] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:51:43] Download success
[2012-04-17:03:51:43] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:51:46] Download success
[2012-04-17:03:51:47] Detached signature verified
[2012-04-17:03:51:47] Begin cert chain validation
[2012-04-17:03:51:47] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:51:47] Download success
[2012-04-17:03:51:47] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:51:47] Download success
[2012-04-17:03:51:47] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:51:47] Download failure: could not retrieve crl crypt object
[2012-04-17:03:51:47] Cert chain validation succeeded
[2012-04-17:03:51:47] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:51:53] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] No installed runtime detected
[2012-04-17:03:51:53] Invoking Application Installer for combined install
[2012-04-17:03:51:53] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:51:53] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant"
[2012-04-17:03:51:53] No installed runtime detected
[2012-04-17:03:51:55] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant
[2012-04-17:03:51:56] Application signature verified
[2012-04-17:03:51:56] Unpackaging/validation complete
[2012-04-17:03:52:19] Starting combined runtime install and app update.
Installing runtime version 3.2.0.2070.
Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 at D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant
[2012-04-17:03:52:19] Reinstalling C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2D.tmp\setup.msi
[2012-04-17:03:52:22] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR2B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:52:23] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:52:23] Application Installer end with exit code 0
[2012-04-17:03:52:23] Subprocess app installer succeeded
[2012-04-17:03:52:23] Runtime Installer end with exit code 0
[2012-04-17:03:52:24] Subprocess Runtime Installer succeeded
[2012-04-17:03:52:24] Bootstrapper end with exit code 0
[2012-04-17:03:52:52] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-17:03:52:52] No installed runtime detected
[2012-04-17:03:52:52] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer
[2012-04-17:03:53:05] Download success
[2012-04-17:03:53:05] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows5.1/x86/installer.p7
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Detached signature verified
[2012-04-17:03:53:08] Begin cert chain validation
[2012-04-17:03:53:08] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Begin crl download from http://crl.adobe.com/cds.crl
[2012-04-17:03:53:08] Download success
[2012-04-17:03:53:08] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-04-17:03:53:08] Download failure: could not retrieve crl crypt object
[2012-04-17:03:53:08] Cert chain validation succeeded
[2012-04-17:03:53:08] Launching subprocess with commandline "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIRRuntimeInstaller.exe" -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:14] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:53:14] Commandline is: -x1 "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:14] No installed runtime detected
[2012-04-17:03:53:14] Invoking Application Installer for combined install
[2012-04-17:03:53:14] Launching subprocess with commandline C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:15] Application Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-04-17:03:53:15] Commandline is: -runtime C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp -withRuntime -url "C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant"
[2012-04-17:03:53:15] No installed runtime detected
[2012-04-17:03:53:16] Validating app in folder C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant
[2012-04-17:03:53:17] Application signature verified
[2012-04-17:03:53:17] Unpackaging/validation complete
[2012-04-17:03:53:35] Starting combined runtime install and app update.
Installing runtime version 3.2.0.2070.
Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 at D:\downloads using the source file at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant
[2012-04-17:03:53:35] Reinstalling C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR3A.tmp\setup.msi
[2012-04-17:03:53:38] Installing msi at C:\DOCUME~1\Admin\LOCALS~1\Temp\AIR38.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-17:03:53:38] Launching subprocess with commandline D:\downloads\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-17:03:53:38] Application Installer end with exit code 0
[2012-04-17:03:53:39] Subprocess app installer succeeded
[2012-04-17:03:53:39] Runtime Installer end with exit code 0
[2012-04-17:03:53:39] Subprocess Runtime Installer succeeded
[2012-04-17:03:53:39] Bootstrapper end with exit code 0
As an alternative I am re-downloading the MC 5.5 through direct link instead of the Download Assistant which does not work, but I expect it will have the same problems.
Thanks.Can you try the following for me.
Run the microsoft fix it and have it uninstall AIR
Delete the folder: C:\Program Files\Common Files\Adobe AIR (this might also be in Program Files(x86))
Delete the folder: C:\Users\username\AppData\Roaming\Adobe
Delete the folder: C:\Users\chris\AppData\Local\Adobe\AIR
Install AIR 3.2 by itself, from: http://airdownload.adobe.com/air/win/download/3.2/AdobeAIRInstaller.exe
Install Adobe Community Help from here: http://www.adobe.com/support/chc/air/350/AdobeHelp.air
Does the AdobeHelp.air file install if you double click it? -
How can I uninstall my Photoshop CS 3 from my Mac, without an uninstaller?
How can I uninstall my Photoshop CS3 from my Mac OS Extended (Journaled)? It has never opened, since I increased the Mac's capacity to 2 TB. Now I want to throw the Photoshop CS3 away and get a brand new Photoshop CS5. There does not seem to be an uninstaller anywhere to be found. Adobe spent an hour and a half on the phone with me and could not find a work-around. We tried to reinstall the CS3 from the disk, but the installations failed.
An earlier Photoshop CS2 is also on the computer and needs to be uninstalled.
Is there a way to rescue my computer and put the new Photoshop on it?You need to manually delete the caps.db (somewehre in the Library:Application Support:Adobe folder) and then you can trash the program folders. Without an existing caps.db, a new one wil lbe created from scratch and al linstalls should run as if there never was anything on the system just as conversely you should not have trouble simply deleting the old versions...
Mylenium -
Can't install AIR on Mac OS X 10.6.6
Hello,
getting the following error in the console log:
Jan 17 18:05:31 MBP /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3524]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.6.6 x86
Jan 17 18:05:31 MBP /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3524]: Commandline is: -psn_0_2626177
Jan 17 18:05:31 MBP /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3524]: No installed runtime detected
tried to run the script as described on http://forums.adobe.com/message/3253740#3253740 - still getting the error above
Any ideas?
thank youHello Chris,
thanks for getting back to me. I managed to install the AIR using command line
and -silent -EULAaccepted options. Still having issues with installing Picaboo X
software, but i suppose it's a problem on their side as other apps are installing
without issues
thnx
sergej
From: chris.campbell <[email protected]>
To: Serhiy Kovalenko <[email protected]>
Cc:
Sent: Wednesday, January 19, 2011 6:22 PM
Subject: Can't install AIR on Mac OS X 10.6.6
Hi,
I'm sorry you're running into problems with the installer. Was there any additional log information provided? It appears that it's been truncated. When the installer runs, do you see any dialogs, progress bars, or errors? Finally, did you get any errors when you ran the AppleScript?
Thanks,
Chris -
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Downgrade Lion to Snow Leopard
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2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
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If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files. -
I can not get my mac book air off mute
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OS X Mountain Lion 10.8.3
Hopefully one of these steps should solve the problem.
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Make sure Mute is not enabled.
2. Remove the headphone.
If you see red light in the headphone port, plug the headphone
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5. Applications > Utilities > Audio MIDI Setup.app
Audio Devices window
Side Bar
Click the Built-in Output.
Under Mute any of the boxes checked? If so uncheck it.
Option click the speaker icon, if present and select Internal Speakers.
6. Install Combo Update ML 10.8.3
http://support.apple.com/kb/DL1640
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