Can't uninstall / delete quicktime

Question

I've been trying to delete quicktime to re-install it and itunes as itunes stopped working ( I couldn't open it at all). a reinstall didn't work, coming up with error code 2330, and when trying to uninstall quicktime it said could not delete zh_CN.lproj. I've tried both uninstalling and manually deleting, and have deleted all except this folder. when I try to open it, it says C drive requires formating (which I can't do without losing all the content). Help! I'd be really grateful if someone more computer literate than me has any ideas. Katie

Answer 1

This error message usually indiactes a corrupt file, try running chkdsk.
You can do this from My computer.
Right click on your C: drive, select properties>>tools>>Error checking.
It starts after a reboot, and takes a while so do it when you don't need access to your PC.
Once you have done that, try a cleanup and reinstall as follows:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
http://docs.info.apple.com/article.html?artnum=93698
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.