Can't uninstall Desktop Manager 5.0.1.

Hello,
I'm trying to uninstall the DM v5.0.1 on my Windows 7 machine. Following the usual uninstall procedure (remove programs on the control panel), I get an error stating that "This action is only valid for products that are currently installed'.
Have tried some third party uninstallers but all failed...
I need to uninstall the DM to be able to upgrade to OS6 on my 9700 Bold
(apploader finds traces of DM v5.0.1 and won't continue untill DM 5.0.1 is removed...)
appreciate the help to get rid of the DM 5.0.1. or to upgrade to OS6 on my bold without using the apploader
Tom.
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Ok, this all helps to understand, thanks.
Have you tried this method below to install the device OS software?
Honestly, for me, this is about the only method I do use, as it is much cleaner and simpler for me and I get more control over the upgrade process.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
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Can't repair or uninstall Desktop Manager Software

I'm trying to uninstall Desktop Manager 5.0.1 , When I tried to uninstall using the typical Add/Remove Programs from Control Panel, it appears the following error:
"Could not access VBScript run time for custom action"
How can I repair or uninstall the Desktop Manager??
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vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
I have complete Administrator authority, so that is not a reason.
The new 5.0 Desktop Software is working fine, but again, I think this Roxio pop up installer message is related to either not properly installing 4.2 or having multiple DM on my computer.
Any help is greatly appreciated.
Thanks.
Hi and Welcome to the Forums!
Given what you describe, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall any and all versions of the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
You may further need to dig for and remove anything that is remotely Roxio...those can be somewhat hard to find at times.
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
If you don't really need Media Manager, then don't grab the version with it.
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can I uninstall Extension Manager CC, or do I need ot for CC Photoshop and Lightroom?

Can I uninstall Extension Manager CC, or do I need ot for CC Photoshop and Lightroom?

Thank you, "Staff" (NOT YOU CARL SUN). But you (STAFF) have not answered my original query.
Here is an explanation of my original question.
I want to uninstall Extension Manager from my CC2014 App Menu. Is this a mistake? Or should i not do this because I need it for my CC2014 Program, i.e , Photoshop CC 2014 NS and Lightroom cc 2014 alone. I have nothing else. I want nothing else.

Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
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Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
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Can't find Desktop Manager Software

I don't have my original disk anymore. I just upgraded my Alltel 8130 to ver. 4.5 from 4.3 on a new computer, but BBDMS did not load on my computer. The upgrade only loaded files in "C:\Program Files\Common Files\Research In Motion" for the upgrading loader. I thought BBDMS would show up when my 8130 OS was upgraded. How can I get this program?

You can download the latest version of Desktop Manager here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Some suggestions.
First, download the English Version Without Media Manager (61 Mb) instead of the version with Media Manager (192 Mb). Aside from the obvious difference in download side, Media Manager has problems with Vista and any other Roxio software you might have installed, and not worth the installation space (over 200 Mb after installation).
Second, the EXE you download is actually a self extracting Zip file. Use WinZip or other file unarchiver to extract the file to an empty directory, then run BlackBerrySetup.exe from that directory to install Desktop Manager. If you don't, you'll eventually lose the MSI Setup file and be unable to use Add/Remove Programs (Program Features in Vista) to change your setup.
Good luck.
Message Edited by JerryD on 08-17-2008 11:33 AM
Jerry

Error 1316 while trying to uninstall desktop manager.

I am getting the following error while trying to uninstall the Blackberry Device Software Updater 7:1.0.95.
Error 1216: The specified user already exists.
I no longer have the phone or need the software.

Hi (both) and Welcome to the Forums!
Here are the clean uninstall instructions:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
Along with a KB about the 1316 error:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB04272&slic...
If you are on Vista, make sure that you run everything with "Run As Administrator". If on XP, make sure you are logged into the machine using an account with administrative rights.
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't uninstall, modify, or repair Desktop Manager Software...Help Before I get Fired!

PLEASE HEEELLLPPPP BEFORE I GO CRAZY!!! I'm actually trying to uninstall Desktop Manager 4.5 and no matter what I do, I can't seem to get the software to uninstall because, I suspect, it was originally extracted to a Temp folder that was deleted. Now, I can't use the typical Add/Remove Programs to remove, repair or modify DM becuase I get various errors from can't find the Blackberry Desktop Manager.msi file to error 1304 (or 1317 or 2330) saying Error getting file attributes c:\program files\research in motion\isti connectors\isgroupwise6.5x\1033 Get Last Error:23. I even tried to just delete the Research in Motion folder and that didn't even work because it had some problem with the .ico file! When I tried to navigate to the 1033 folder a message saying that the file folder needed to be formatted which in turn tries to format my WHOLE C: DRIVE! This issue is affecting my career actually. I have to convert my personal BIS BB to a corporate liable BES BB and have to use the corporate approved DM version 4.3 and since I can't get rid of 4.5 this could be a REAL PROBLEM WITH MY EMPLOYER!!! Any ideas would be so appreciated you don't even know!

d_fisher wrote:
Based on your error messages it sounds like you might have a hard drive that is failing.
I would tend to agree. You might want to run a chkdsk c: /f on the drive in an attempt to at least get things semi stable. If you sill cannot uninstall the app, you can attempt to reinstall it again to allow it to repopulate the areas where there were problems (assuming it will allow you to reinstall or repair by running the installer). If that works then you can attempt to uninstall it.
From the urgency in your post I'm under the impression you are looking for things to try, I would probably try this as a last resort step.
If everything works successfully, get a new drive and rebuilld. disk problems seem to have a tendency to return at the worst time.

Can desktop manager be configured to view email attachment?

Hi,
I have posted this question few times before and still have not gotten a definite answer. Can someone confirm if I can configure the desktop manager to view email attachment? If so, how do I achieve it? I am not one BES or BIS.
I have looked at the below KB and tried using the application launcher to install the attachmen service, however, it was not available in the application loader wizard.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...
configuration
Blackberry 8300
Desktop Manager 4.3
Thanks
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First of all if you are nither BES nor BIS then there is no question of integrating email IDs in your device. Meaning no possibility of viewing email attachment in your device. For using any BlackBerry features you have to have a BlackBerry data plan. Please clarify this point.
Now regarding attachment viewing through Desktop Manager configuration is not possible. There is no such option in BlackBerry.
tanzim
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Desktop Manager will no longer sync my address book!

I have had a 3G Curve for about 3 months and I originally was able to sync my MS Outlook calendar, tasks and contact lists at work (Windows XP & MS Outlook 2003 then 2007) and at home (Windows Vista and MS Outlook 2003). About 3 weeks ago I stopped being able to do this. When I sync at work it just stops after syncing calendar and tasks. At home it says Address Book (not installed). I have uninstalled Desktop manager at home and at work and I get the same thing with a reinstall.
I am at work and I just tried unclicking contacts in my email settings screen. My phone says wireless synchronization is unavailable, so that isn't fixing it either! I saw both these tips on prior posts on this site.
I am headed home now and hopefully when I log back in someone will have told me how to fix this problem. I have a Blackberry so I can sync my Outlook calendar, contact list and set up and send group texts. I am very frustrated with this issue now.
Hopefully there is help for me!

Sorry about the mistake in where this posted...I"m new to the board and trying to figure out how it all works. L

Windows 7 Desktop Manager 6.0 will not sync calendar with Outlook

I just loaded Windows 7 and now I can't get Desktop Manager to recognize Outlook Calendar. It shows (not installed) next to the Calendar on the sync window.
I have uninstalled Desktop software and reloaded and same issue. I am using a Bold 9700 if this matters.
Please help

Hello Shawzy and welcome to the BlackBerry Support Community Forums.
Have a look at KB23978 which should correct the issue you are experiencing with your Calendar.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
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Outlook 2003 won't sync with Desktop Manager 5.0

I've just purchased a Blackberry 8900 and have installed Desktop Manager 5.0 on my PC. I can't get my BB to sync with Outlook 2003. When I try to configure the Synchronization settings, I select the Device application and click on Calendar. It then asks which applicaton I want to sync with and I select Microsoft Outlook. Next I'm selecting two way sync (although I've tried both of the one ways syncs as well and I receive the same message). I then click on transfer only future items. Then I get a Runtime Error: Option's value is unacceptable. Please check option properties. I've tried uninstalling Desktop Manager and reinstalling it---both from the CD that was provided and also from the BB website. Any ideas on what I can do to get the sync to work?
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Hi and welcome to the forums!
The Messaging Application Programming Interface (MAPI) profile is corrupt
During synchronization configuration, the following error message appears:
Option's value is unacceptable
Thanks,
Bifocals
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Desktop Manager Has Stopped Working @ Processing Device Calendar During Sync Process

I have a BB 8330 and have an annoying issue....it sync'd with MS Outlook for about 2 months after i got it then I started getting an error inthe sync process "Blackberry Desktop Manager Has Stopped Working, Windows is shutting it Down"....this always happens at the exact same point inthe sync process..."Processing Device Calendar".
I've done everything, Verizon tech support...BB tech support...uninstall/reinstall...nothing has fixed it. I even deleted everything out of outlook and started over. The odd thing is that everything EXCEPT the calendar will sync....it's just when it gets to the "processing device calendar" is stops syncing and I get the 'DM Has stopped working' error and it closes.
I am going to scream if I can't get this fixed...it's been going on since last October!!
Any fixes out there?

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
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Desktop Manager show's an error!!

I am using Desktop manager version 5,
when ever i connet my blackberry to my PC and open Desktop mananger it ask for an update for a APPLICATION LOADER! weill i press yes and then it downloads till 5.07mb and stops and says "please try again later" i dont know what is wrong and due to whcih i can use it at all....need to restore backup file asap.
also does any 1 know how can i convert a NBU backup file from nokia to IPD (blackberry) file ---- Please suggest asap its urgent!!!!

Hey vaibz,
Welcome to the BlackBerry Support Community Forums.
I would suggest you that you perform a clean uninstall of Desktop Manager and then re-install Desktop Manager. If you are unfamilar with uninstalling Desktop Manager, I have a knowledge base article which explains what to do.
http://www.blackberry.com/btsc/KB02206
To download BlackBerry Desktop Manager, please visit the following site:
http://na.blackberry.com/eng/services/desktop/
After Desktop Manager is re-installed, I would continue pursuing your restore.
-ViciousFerret
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Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Can't uninstall Desktop Manager 5.0.1.

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