Can't uninstall, modify, or repair Desktop Manager Software...Help Before I get Fired!

PLEASE HEEELLLPPPP BEFORE I GO CRAZY!!! I'm actually trying to uninstall Desktop Manager 4.5 and no matter what I do, I can't seem to get the software to uninstall because, I suspect, it was originally extracted to a Temp folder that was deleted. Now, I can't use the typical Add/Remove Programs to remove, repair or modify DM becuase I get various errors from can't find the Blackberry Desktop Manager.msi file to error 1304 (or 1317 or 2330) saying Error getting file attributes c:\program files\research in motion\isti connectors\isgroupwise6.5x\1033 Get Last Error:23. I even tried to just delete the Research in Motion folder and that didn't even work because it had some problem with the .ico file! When I tried to navigate to the 1033 folder a message saying that the file folder needed to be formatted which in turn tries to format my WHOLE C: DRIVE! This issue is affecting my career actually. I have to convert my personal BIS BB to a corporate liable BES BB and have to use the corporate approved DM version 4.3 and since I can't get rid of 4.5 this could be a REAL PROBLEM WITH MY EMPLOYER!!! Any ideas would be so appreciated you don't even know!

d_fisher wrote:
Based on your error messages it sounds like you might have a hard drive that is failing.
I would tend to agree. You might want to run a chkdsk c: /f on the drive in an attempt to at least get things semi stable. If you sill cannot uninstall the app, you can attempt to reinstall it again to allow it to repopulate the areas where there were problems (assuming it will allow you to reinstall or repair by running the installer). If that works then you can attempt to uninstall it.
From the urgency in your post I'm under the impression you are looking for things to try, I would probably try this as a last resort step.
If everything works successfully, get a new drive and rebuilld. disk problems seem to have a tendency to return at the worst time.

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I have the latest version of the Blackberry Desktop Manager and the Help Link doesn't open. I know others have had this issue as well. Does anyone know why?

having the same problem here!

Can Storm use 4.6 of Desktop Manager software?

I'm having major issues with 4.7 DM and wondered if 4.6 would support the Storm 9530 phone.
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I've not tried it but if history is any indication, then yes. However, you'll have to have the OS for your Storm installed as well so that the version of Loader.exe (Application Loader) will recognize the device software.
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Flash accidentally got uninstalled from my pc laptop (Chrome), and now won't even load websites so I can't download it. Can I copy it from my desktop? Or how do I get it back onto my laptop?

Flash accidentally got uninstalled from my pc laptop (Chrome), and now it won't even load websites so I can't download it. Can I copy it from my desktop? Or how do I get it back onto my laptop?

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Security wipe , no icons , can't update or connect to desktop manager

got a used playbook , did a security wipe , no icons , update fails at 99% of part 2 , can't connect to pc and desktop manager !
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The exact same issue just happened to me today. Spent 3 hours on the phone with Blackberry Tech Support, Apparently there is a known issue with the Blackberry Link, and Desktop Software where the update process when reloading your Software for the playbook. The agent suggested a workaround to me that didn't work, but it's worth a try. First you'll need to have the device on, and not plugged into any computers. Try removing all icons from the screen, for me this was removing the internet browser, and setup icons. ONce they're gone shut down the device and leave it off for up to 5 minutes, then try turning the device on again. If it works the icons will be back with all your usual default icons for the blackberry OS.
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Can't find Desktop Manager Software

I don't have my original disk anymore. I just upgraded my Alltel 8130 to ver. 4.5 from 4.3 on a new computer, but BBDMS did not load on my computer. The upgrade only loaded files in "C:\Program Files\Common Files\Research In Motion" for the upgrading loader. I thought BBDMS would show up when my 8130 OS was upgraded. How can I get this program?

You can download the latest version of Desktop Manager here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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First, download the English Version Without Media Manager (61 Mb) instead of the version with Media Manager (192 Mb). Aside from the obvious difference in download side, Media Manager has problems with Vista and any other Roxio software you might have installed, and not worth the installation space (over 200 Mb after installation).
Second, the EXE you download is actually a self extracting Zip file. Use WinZip or other file unarchiver to extract the file to an empty directory, then run BlackBerrySetup.exe from that directory to install Desktop Manager. If you don't, you'll eventually lose the MSI Setup file and be unable to use Add/Remove Programs (Program Features in Vista) to change your setup.
Good luck.
Message Edited by JerryD on 08-17-2008 11:33 AM
Jerry

Cant pair BLACKBERRY 9700 desktop manager software with P300

Hello,
Hope someone can help. Im running a Toshiba P300 Bluetooth enabled Laptop. Did have a Nokia N96 which paired up no problem with PC Suite but ive tried everything with this Blackberry and their Software the Desktop Manager and i just cannot get it to recognise the Blackberry, works fine with USB. Im using Bluetooth Stack 7.0 for Windows by Toshiba if that helps at all. Phone Software is all up to date.
Sorry if its been answered a million times but its driving me mad, I dont wanna have to take the Cable everywhere.
Can anyone help at all?
Many thanks in advance

Hello,
OK, I uninstalled all the Toshiba Bluetooth Stack components but i still couldnt pair my Blackberry. Do i need to update the Microsoft Stack Drivers and if so where can i find them? Ive googled all i can think of to try and find them.
If i tell you what im trying to do, I open Control Panel, Bluetooth Devices, Add a Wireless Device but it just doesnt find my phone and ive made sure its on and Discoverable, tried it with and without the Toshiba Stack Installed. Should i try another Stack ?? WIDCOM??
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Desktop manager software for blackberry 9780 crashes

Hello,
I have a laptop lenove T420 with windows 7 ulitmate. and we do use lotus notes 7. We synch lotus notes calendar via usb cable. it was working fine when we are in xp but since we use windows 7 it stops working, it crashes.
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2. i say cancel the below information, and i enter into desktop manager software by connectecing my blackberry via cable. and i start synchronizing , it synch at some point the software crashes by says desktop manager stops workings. and i need to restart the software. but it doesnt synch the calendar entries and contacts.
I also reinstalled the software, i repaired, nothing fixes my issue.
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Hi guys,
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Desktop Manager connection help needed

I have a new macbook running Snow Leopard and a Blackberry 9700 Bold running the RIM 5.0 software.
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After this point, I can still sync with the PC with no problems, but the Mac will not connect to the device.
What happens is:
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I went into library/preferences and deleted all blackberry/rim related files, as well as searched entire mac for any blackberry/rim/research in motion files and deleted them, restarted the mac, and reinstalled DM, still having same issue
Connected back to PC again, still able to sync with no problems
Please help or let me know if there is any other information needed to try and help!!

Hi hnigrone and welcome to BlackBerry Support Community Forums,
When you reloaded the handheld software, did you perform a clean application load on the BlackBerry smartphone? You can find the steps for a clean application load outlined in the following BlackBerry Knowledge Base article:
http://www.blackberry.com/btsc/KB11320
-CptS
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Calendar as part of Blackberry Desktop Manager Software

Hi All,
It would be a good idea to have the BB Calendar as part of Blackberry Desktop Manager Software, so appointments could be entered on the PC and then sync with a BB or the other way about.
I don't have an enterprise server, just plain old MS Outlook on my PC.
Regards,
Leslie.
Solved!
Go to Solution.

Hello,
As what I assume to be a business strategy, RIM specifically does not provide a PIM/Organizer with their software. Rather, they provide conduits to various PIMs so that the user has a choice as to which PIM they prefer. See this matrix for which PIMs are supported by different versions of the RIM DTM software:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12268&sliceId=1&docTy...
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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8530 Desktop Manager Software Updated on 3/7/2013 killed my calendar link

Since January 2010, my then-brand new 8530 Curve synched perfectly and beautifully with my Outlook Express calendar. As of 3/7/2013, some automatic update to my Desktop Manager Software blew the whole thing up. Now, whenever I connect my Curve to my PC, the PC reboots. We can't even get an error message, the reboot is instantaneous.
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Details: From my Blackberry, the following: 8530 v 5.0.0.1030 (Bundle 1675, Platform 4.2.0.451)
PC is Windows XP operated.
What else does anyone need to know? THANKS SO MUCH! In return, can talk horses and/or law for hours in one-to-one chats in gratitude!!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

Desktop Manager software & Windows compatibility

I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
Has anyone come across this before and is there an easy solution?
Working off WIndows XP Pro.
Cheers

What version of DM?
Try downloading and install the latest verson, 4.6, withOUT the media manager.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Desktop Manager Software 4.3

Are there any updates to the 4.3 desktop manager software? thanks! R Kayne

Greetings, and welcome to the BlackBerry.com Support Forums.
Yes, version 4.7.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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