Can't uninstall old version of iTunes on Windows Vista

I have been trying to install updates for iTunes for a long time now (pretty much since update 7) and have not been able to do so because once the install occurs I'm that there is a resource network unavailable.  I'm them prompted to change the file path to something that contains "iTunes.msi".  I do that and it doesn't work.  When I search my computer for the "iTunes.msi" file it can't find it but during the download process the option is given to me when I browse, but it still doesn't work.
I have tried a manual download of iTunes.  I have tried to uninstall iTunes from my Control Panel and get the same response as above.
This issue is only affecting iTunes.  Other Apple programs have been able to update.
Help.
Thanks.

Try using Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After it uninstalls iTunes you should be able to install the new version.

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