Can't uninstall or install iTunes due to 9.1.1 upgrade version
Since the upgrade of 9.1.1 version of iTunes it just doesn't work at all, I can't neither install nor uninstall, I've already tried everything in this Forum but nothing seems to work.
When I try to install all over again the message "The installer has insufficient privileges to access this directory C:\program files\common files\Apple\CoreFP The installation can't continue. Log on as administrator or contact your system administrator" appears, but I am the administrator ans still have my access denied! I've followed a tutorial posted as an answer to a topic here but it didn't work (this was the link it lead me http://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-tru stedinstaller/ )
I can't install, uninstall, remove the folder with everything, have access to CoreFP folder, open iTunes and it's all just driving me crazy!
A month ago I had same problem with the AppleSyncNotifier and its program called Core Foundation or something like that , but a few days later the warning disappeared and I though it was ok.
Please someone give me a light and help me!!
I am currently having a very similar problem. I am running Windows Vista and I have iTunes installed on a WD hard drive. When I open up iTunes I get a message saying "The software required for communicating with iPods and mobile phones was not installed correctly." It then gives me the option to repair. After selecting repair it says that I need to reinstall iTunes. From here I get the same story: I cannot install or uninstall without getting a message "The folder path 'Program Files' contains an invalid character.
Have you found a solution to this problem yet?
Similar Messages
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Please help -can't uninstall or install iTunes - Error code 2330
I tried to open up iTunes 9.1.1 today and got a message that windows was trying to configure iTunes. Midway through, i got an error message: "An error occurred while attempting to create directory: C:\documents and settings\all users\application data\apple computer\iTunes\SC info.
So i then tried to download the new version of iTunes (9.2), and got a message that "the installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2330."
Then I followed the trouble shooting steps on the support site - deleted the Temp folder and then tried to uninstall 9.1.1. I received the same 2330 error message.
Doing a search of error 2330 on this forum, I saw people recommending running a Chkdsk which I did. This repaired some errors, but it didn't help with the installation, I got the same error message.
I have tried to call Apple support but apparently they don't support iTunes unless you're running it on a MAC. I'm upset and frustrated and at my wits end. I know next to nothing about computers, which doesn't help ;o) I'd be grateful for any suggestions...Many thanks.
Okay, either the SCInfo directory (or the iTunes directory above it) has gotten damaged in some way. iTunes is detecting that when you try to launch it, and it is trying to do a repair install in order to try to repair the damage. But the damage in your case is enough to stop the repair install from going through. The same damage will be stuffing up the attempts to uninstall/reinstall/update iTunes.
There's an alternate strategy we can try to get around this in cases where chkdsk can't fix the damage. But first we're going to have to adjust some view settings on the PC, because your damage is lurking down in directories that are hidden by default on Windows XP systems.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
5. Click OK.
Now we'll see to the file.
In My Computer, open your C drive.
Open the "Documents and Settings" folder.
Open the "All users" folder.
Open the "Application Data" folder.
Open the "Apple Computer" folder.
Rename the "iTunes" folder "iTunesOLD".
Restart the PC. Now try launching iTunes again. Does the repair install go through properly this time?
(If the iTunes Setup Assistant runs, don't add files to your library. Otherwise you may end up with a lot of duplicates in your library.)
If you get iTunes launching again, check to see if any purchased music is still playing, and if any iPods/iPhones/AppleTVs etc are connecting properly. (We've forced iTunes to rebuild configuartion files and an iPodDevices.xml that affect some iTunes DRM/authorisation-related and device-connection-related machinery. So I reckon it's possible you might at least need to reauthorise some songs or apps or games after iTunes launches again.) -
Can't uninstall or install itunes.
Help!!
When I try to install the new version of itunes it tells me I need to delete the old verson first.
When I try to uninstall it I get the error message
The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes64.msi" in the box below.
I have searched the internet for solutions but I can't find it. I can't find the windows utility that I have seen online.
Please help!!I am currently having a very similar problem. I am running Windows Vista and I have iTunes installed on a WD hard drive. When I open up iTunes I get a message saying "The software required for communicating with iPods and mobile phones was not installed correctly." It then gives me the option to repair. After selecting repair it says that I need to reinstall iTunes. From here I get the same story: I cannot install or uninstall without getting a message "The folder path 'Program Files' contains an invalid character.
Have you found a solution to this problem yet? -
Can't install itunes due to a problem with windows installer package
hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
A program required for thsi install to complete could not be run.
Contact your suupport personnel or package vendor."
Please Help i would be most greatfull for any advise given
Message was edited by: Joe_TLCI pulled my brains out trying to figure this bug out and I may have a solution for you.
All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
If this is the case, this fix should work for you.
Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
Once I did that, every install that had previously errored out performed flawlessly.
The MS articles in question:
http://support.microsoft.com/?kbid=316309 (1619 error)
and
http://support.microsoft.com/?kbid=308419 (how to set special permissions)
Hope this helps!
Doc -
Wiped our old iPad 1 clean, now can't install iOS from iTunes using laptop PC (W Vista). iTunes does not "see" the device. Tried uninstalling and installing iTunes on laptop. Also bought new USB cable. The iPad is charging, but that's all it does. Just want to get it operating again for browsing and e-reading.
OK. You merely erased the content and settings. The IOS is still there.
If it has NEVER been jailbroke, here are some standard repair procedures. From what you've already stated, my guess is that you'll end up with Recovery Mode described in the last paragraph.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this. -
I can not hear music in iTunes when I select a song for play in the "Store", but I can when I select them from my Library? I can hear music offered in "iTunes Preview", just not in the actual store. Contacted Apple Support and was advised to uninstall/re-install iTunes, but found you can't do that because it is integral to OSX? I previously downloaded Audirvana software after reading about it in Stereophile Mag. I could hear Store songs with the original version of Audirvana, and later updated it. After the update, no audio in the Store. I've had no luck with email exchanges to date with Audirvana, or with Apple Support. Any suggestions appreciated...
Try opening Audirvana and in the "Audirvana Plus" menu uncheck "iTunes Integrated Mode".
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I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi. I have tried removing the old version in add/remove programs, but it says the same error. I tried deleting every thing that has itunes in the file/folder/etc and it didn't help.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I can't uninstall or update iTunes. I get an error message that it can't find the file itunes64.msi. where is it suppose to be?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find path to any folders containing installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed computer. Windows update as suggested in some posts does not assist either.
Can anyone assist me? Thank you so muchShould the advice above not fix things for you...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Can I uninstall and install without loosing play lists
Can I uninstall and install without loosing play lists
Your iTunes folder (normally under ~/Music/iTunes) contains files that tell iTunes what you have in your library, playlists, genres, ...These database files have extensions of .itl and .xml. Deeper in the iTunes folder you have the actual media (movies, songs, tv shows).
Uninstalling iTunes and then reinstalling iTunes should not impact your iTunes library. It will change iTunes settings like window size, if you have the sidebar turned on, and the like. I do recommend you have a backup of your iTunes folder but at least save copies of your .itl and .xml files.
Your question is a bit cryptic so I'm guessing at your actual question. Good luck. -
When connecting to Itunes, it shows the following error: registry settings used by itunes drivers for importing and burning cds are missing.
I have edited the registery, downloaded the Gear drivers, uninstalled and installed itunes, and the error still appears.
What else can I do. Cannot connect any of our iphones or ipods to itunes because of this error.I have edited the registery,
We'd better have a closer look at the keys to see what's going on.
Can you post a screenshot of the contents of the key you've been editing, please? Include all of the regedit screen, including the left-hand column. Save the screenshot to an image file, and insert the image file in a reply by clicking the wee camera icon at the top of the reply window. -
In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!
settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414 -
Why can I no longer install iTunes updates on my computer? I keep getting messages saying it fails, and to do it manually, but then I get popups questioning whether I have the authority to make these changes. And it never updates.
Make sure you are running as the Administrator of the Account.
Also... See this User Tip by turingtest2
Troubleshooting issues with iTunes for Windows updates -
trying to install itunes on win 8.1. keep getting error apple application support not found. asks me to uninstall and install itunes. i tried several times and keep getting same error.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Can't uninstall or install a program on my laptop
Can't uninstall or install a program on my laptop: User account control popup and the yes option is deactivated
Hi,
Are you logged in as Administrator user?
If yes, lower the UAC notifications as suggested in this tutorial & try again.
Else,
Run this MS Fixit, restart system and try again.
Another else, try this useful application for uninstalling the program.
Regrads
Visruth
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