Can't uninstall/reinstall itunes on ipod.

Hi, Can anyone help me?
My iPod got left in the sun at the weekend and now wont turn on - it goes to the apple logo and then to the "folder + exclamation mark" screen that directs you to the support pages.
I followed the instructions I found there - I tried to reinstall everything but it wont let me. I tried to run updater but its just hanging!?
Can anyone help?

I can't uninstall or delete iPod service so that I can reinstall the whole lot It keeps telling me that it cannot delete iPod service: it is being used by another person or program. Close any programs that might be using the file and try again.

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